"Still waiting on one of my parts and when I call the support number they don't send me any emails or help with my issue. They just tell me they'll do what they can and then I hear nothing else afterwards. Not the first time either. "
"Great! Awesome to do business with!"
"Great service, quick shipping & awesome prices! Thanks IIR!"
"Excellent customer service, best prices online and fast shipping! Thanks again IIR!"
"i ordered a fast motorsport catback exhaust from import image racing.put it on and it was super loud as in no muffling what so ever.the muffler is actually a muffler it doesn't muffle any sound what so ever.it will make your wrx sound like a crappy honda it is so horrible.i drove around for maybe an hour and couldn't stand it any longer and put my old exhaust which is straight piped but actually has a muffler unlike the fake muffler on the fast motorsports catback?
but thats not the worst i talk to the customer service for import image racing and they say no we will not refund your payment if you send the part back because as they state they cant sell used parts.so there you have it its all about the money they could care less whether or not im happy with an item horrible horrible customer service
ok well nowhere in the description for the part does it say the muffler isn't actually a muffler but more of a resonator
im completely dissatisfied and will encourage everybody to not shop at iir."
"My experience has been more than good so far. Josh was prompt to call me when he noticed that I "may have made a mistake on my order", and he was correct, so we were able fix my order immediately. Also, most of my stuff ships the day off my purchase. Orders have been on time, or have come even sooner than promised.
I will be purchasing from Import Image Racing again!"
"Import Image Racing is the only place I go for parts for my 2008 WRX and my 2006 STI...great customer service and fast delivery....Can't beat that.....this IS THE PLACE to go for parts and other upgrades for your vehicle....IMPORT IMAGE RACING FTW!!!!!!"
"IIR always has the best prices, fast shipping and courtoeus service. They continue to be my go-to source for my performance upgrade needs."
"Quick and easy. Great selection a very responsive when I had questions."
"i just got my catback yesterday and had it installed today. i only drove it for a second but it sounds really good, a little louder then i thought it would be, but that should be ok for now. the customer service was great, the price was awesome, and shipping was free so no complaints there. i like how i can call up and talk to someone and work a deal with them rather then just having one price. i would buy again from these guys."
"Awesome customer service and very quick shipping!"
"Very satisfied. The guys here are very knowledgeable and respond relatively quickly to all questions. I've made about 8 purchases from you guys and only plan on dealing with IIR. Great job guys. "
"Overall experience was great, spanning many years. When I returned to IIR, I thought something was wrong, since I couldn't re-establish my password and log on due to some glitch. I have a history of buying stuff from IIR, and I want IIR to know I'm back by logging on. I am a proud customer of IIR and have made many recommendations to my friends, and they have bought here.
The products are excellent, and a wide variety is offered. If you are a technical shopper, you will find what you're looking for. Many times a bargain will present itself when you least expect it. Technical information can be expected from the staff, and recommendations are top-notch.
It's IIR for sure. Look no further."
"Great! They helped me promptly and professionally with any questions I had. They have very competitive pricing and the items shipped fast with all tracking information and links to make the transaction even more painless! Thanks again import image!! "
"Awesome as always. Quick shipping and amazing customer service."