"I still have yet t receive all of my order. I am very dissappointed that they do not stock the parts they sell. I can go to any online dealer and have them drop ship items for less then what i paid. After a week from the time i ordered my items, i recieved my spark plugs but nothing else( which i could have gone to my local Napa auto parts store and got them the same day), I have still yet to here when i will get my other items. I have called the manufacture of my other items and they told me they have them in stock. But mine have still yet to be shipped out??"
"So far, I have not received my entire order, so I'm not sure why I'm getting this survey. I received the hose I ordered, but nothing else. It's been at least 7 days. As of this writing, I'm not very satisfied, and hopefully the rest of the items I ordered are en route."
"Very quick shipping especially for free, great price and answered all my questions."
"These guys are awesome! Quick shipping and great prices!"
"Very easy and painless to shop with. Fast delivery. Got excatly what I ordered :) I will definately do business with them again. Thanks Import Image! "
"Easy web site to search, good brand name products"
"Yalls selection was great and i found exactly what i wanted.. Everything was fine until for some reason yall changed my shipping from fed ex to usps. I specifically put fedex because we don't receive postal mail at our home, we have a post office for that. But yall insisted that it'd still ship, and left it that way. So i had to go through all this trouble to to go the post office and let them know what was going on, and had to leave a note on what the address was suppose to be, due to yalls changes. Thankfully the post office lady pulled through and saved my package on the side once it had arrived.. If it wasn't for her, i honestly wouldn't have received my package, and i would've have been pretty damn upset. So for all that, i'm going to give your service a 2.. I don't mean to, but i honestly wasn't too happy with the situation yall had put me in. I still don't understand why my shipping was changed, but please put that into your attention next time."
"All of my products arrived on-time & all of my questions were handled very well."
"Josh at IIR is always a big help. I'm glad I was finally able to send some business his way, and I will continue to do so!"
"Fast delivery and excellent customer service. I'll be sure to order more parts when needed."
"Horrible customer service! I purchased a part based off of the website description. However, when I received the part it had a different description. Their return policy states that you need "pre-approval" to return something - the problem is they don't respond when you try to get the approval! DO NOT DO BUSINESS WITH!"
"Very good - fast Shipping, parts as described. No issues to date"
"Import Image has always been available and knowledgeable for questions I have had with their products. I have never had a problem that they never went above and beyond to fix. "
"Everything was perfect. On point with pricing and delivery."
"Excellent seller! Quick shipping. Great prices! Will be buying from again."