"Excellent. With a Powerlink Modem and a Lamplinc Dimmer I was able to reach a room that I had given up on with X10, plus all of my existing X10 system still works. Will definitely make future Insteon purchases from MacHomeStore. Great documentation on website plus fast shipping."
"Ordered same products from Amazon and struggled to get them to work for the better part of a week only to find out that they were defective. Did some research and ordered from MacHomeStore and right out of the box the items worked as advertised. Yes shipping might be more than from Amazon with prime but the headache of dealing with defective products is not worth it. From now on I'm buying all my Insteon products from MacHomeStore."
"Customer service is second to none. Norm's personal service keeps me coming back order after order. I highly recommend the MacHomeStore!"
"I had a great experience ordering from the Mac Home Store. I wanted to do something special with my order, and I got personal responses from the administrator of the store within a very short time. They made my custom order happen with a quickness. I got my order today, and everything was as expected."
"MacHome Store is great. As other people have written, their customer service is superb and order response is same day. I've had Norm call me and ask "did you really mean to order that?" You probably won't get that anywhere else online. When I've been in a rush he has allowed me to swing by his shop and pick it up. Wow.
The one thing in particular I really appreciated early on is that I spoke with Norm on the phone for quite a while and he answered numerous questions I had about different configurations, how the pieces fit together, etc. He took me from being a home automation neophyte to functional in a lot less time than it would have taken me poking around the internet.
Bottom line for me - MacHome Store saved me time and reduced the amount of effort I had to expend to get my system up and running. In today's world that is a magnificent.
P.S. With respect to the Indigo software and the perceptive automation online community - those folks have been extremely helpful as well. For my money, going down the Insteon/Indigo road has been an outstanding choice."
"Brilliant store. Quick and very helpful. Recommended."
"They really are great. Same day shipping and they're conveniently located in North Texas."
"MacHomeStore is AWESOME, they shipped my order the same day I ordered it online, their cutomer service is superb."
"Prompt shipping and good support for this package of a controller, software and devices. "
"Thanks Norm, for the fast response to my question and same day shipping!"
"As a longtime repeat customer I can say without hesitation MacHomeStore offers the best customer service available. I've never had a problem with orders or returns. And Norm recently helped me with a hard to find item. For my Indigo & Insteon needs I look no further than MacHomeStore.
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"This is by far the best customer service I have experienced. They actually drove by and dropped of the order. Also any questions were answered quickly.
As they are a very small shop: they do not have all products. I might need to go buy some modules at amazon or other big box companies, which I don't like to do: eg "Smartenit EZIO8SA INSTEON-Compatible Input/Output Controller to connect all of my current alarm sensors into indigo. "
"Very fast shipping and the invoice in the package included a handwritten Thank You. Glad to know customer service is their top priority."
"The service has been outstanding. Specially Norm, he helped me to figure out the right set up and send several emails with all the information for installation, comparisons with other systems etc. Great store!. Enjoy!"
"Always has great stuff to work with Macs. In stock and shipped quickly.
Fourth purchase from MacHomeStore. Completely satisfied!"