"After calling to see whether or not the camera I ordered had a battery, I got a really bad feeling. I called back within half an hour to cancel the order, and they were unresponsive. I immediately cancelled the credit card I'd purchased some of the items on. Sure enough, I get a call from a slack-jawed girl in their billing department saying my credit card was invalid. I said yeah, I know. Cool. I got transferred to their sales/ "customer service" (a laughable joke -- it sounded like a stuffy, podunk sweatshop in the background). John Sawyer called me back at home multiple times thereafter (I was working, didn't answer the first few times) until finally I picked up and was harrassed for cancelling my order. I felt like I was dealing with a depraved spare-changer or someone who's suffered severe head trauma. I've never seen someone so desperate for my order/money in my life.

ECHOED SENTIMENT: WORST INTERNET ORDER EVER."

"Complete fraud! After I ordered, I got an email to call them back about the order. They wanted me to buy a battery for the camcorder for $180 since "the camera does not come with a battery." Obvious lie. I declined. Days later, I was notified that my order was put on the eternal backorder, all the while the price of the camcorder kept changing on their website and there was no indication that they were out of stock. The price jumped up $90 one day so I called to see if there were any available for me at that price. The customer service rep told me "No. We put it at that price so that nobody would order it."!!! No Joke!
I was able to cancel the order; however this week there were several fraudulent online purchases made on my credit card. Gee, I wonder who could have done that..."

"They are deceptive and rude. You order a camera as they have a low price to determine it comes with no battery. They call to "confirm" order, then sell you the battery and other accessories which are not competitive and talk fast and low so you are unable to hear. Then when you call to question, you are perpetually transferred around. If you return you are charged 10% restocking of their excessive prices. I am afraid to return as I do not think I will get my money back. "

"Please take these reviews seriously. They saved me from such ripoff. I found this site after I had placed the order for a videocamera. The price looked great, but the warning I read here was a fact. I got two e-mails. One to call to speed up my order. The 2nd from JOHN (John Adam Sawyer, to call him back to "confirm" my order. I know what I ordered, why should I have to call them? It happened before with a different company, I cannot recall. It was for a camera. Anyway, I knew the trick, so I told JOHN, I only needed the camera, no parts because I broke my brother's camera and it was the same, so I don't need a charger, I don't need extra batteries. Great, he took it. Then he offered extra warranty because if I broke one. I can break this one. Nice try! I am happy with 1 year warranty, I will live with that. Then JOHN said the camera comes with 90 days. I asked "is it refurbished?" Only refurbished come with 30 to 90 days. New equipment has 1 year or more. He said NO, ours come with 90 days. Then I asked. "is this camera on retail box?" He said "NO" and said "I will cancel the order" and hung up on my face. He smelled I was not an idiot. Do like I did or better yet "READ THIS BEFORE you place an order. If you want it cheap, buy it form EBAY, look for powersellers. The ratings at bestpricecameras.com are NOT real. They made them up!!! The people that place ratings at EBAY do exist! They are like you and me! We don't want to be ripped off from garage businesses in the middle of nowhere. This is a TRUE picture of this store. Please read it and learn how these crooks operate! How can this be legal business? You tell me!
http://donwiss.com/pictures/BrooklynStores/h0057.htm"

"I have bought a Canon EF70-300 USM IS from this joint and thought I get a good deal (for some reason I did not research their rating prior to buying from them like I normaly do). The lens was listed at $519 and I would receive a free tripod, lens cleaning kit, and LCD cover protector. When I was gone, they called my wife at home to "confirm" the order. Well, they did their usual tactics and upsold my wife to an order of 729.99, which includes a 3-piece hi-res filter kit, a lens pouch and a 5-year warranty, as well as a hood. Beside the fact that I would not have wanted all this, I thought to check out the deal at B&H Photo and they came up $35 cheaper. Well, I received the package 4 days later and received the lens, the warranty, the filter kit, and the pouch. No tripod, cleaning kit, LCD cover or hood were in the box. I tried to contact them several times but no answer. I went to B&H and quote the stuff I actually received and bestrpricecameras "overcharged" $120. I probably never see any of the other items based on experiences that other people had with them.
IF YOU PLAN ON BUYING FROM THEM....DO NOT....DO NOT...DO NOT.....
If the deal seems better than any place else, it isn't.....
Their practices are borderline criminal and I will try to get everybody informed about them...

4/18/05: ATTENTION-ATTENTION
My debit card was just chraged for $98.96 from a company who verified my credit card info at a Brooklyn cell phone. Somebody authorized several credit cards under that same phone number.
I was a little surprised to find out that the only time I used my card was ar bestpricecameras.com who is based in Brooklyn. They are not only crooks, they also employ them. DO NOT GIVE THEM ANY OF YOUR CREDIT CARD INFO AND STAY AWAY FROM THEM!!!!!!!!!"

"I was very glad to find this company on resellerratings.com before I made a purchase. I am glad you all took the time to post and in return I am adding some info for you and new customers in the future. It does seem like this company needs to be stopped or at least it's right to do business over the internet. Here is a popular bait advertising code that is being broken here. I have also provided a link for the Federal Trade Commision that outlines Dot Com Disclosures.

Sec. 238.4 Switch after sale.

No practice should be pursued by an advertiser, in the event of sale of the advertised product, of "unselling" with the intent and purpose of selling other merchandise in its stead. Among acts or practices which will be considered in determining if the initial sale was in good faith, and not a stratagem to sell other merchandise, are:

(a) Accepting a deposit for the advertised product, then switching the purchaser to a higher-priced product,

(b) Failure to make delivery of the advertised product within a reasonable time or to make a refund,

(c) Disparagement by acts or words of the advertised product, or the disparagement of the guarantee, credit terms, availability of service, repairs, or in any other respect, in connection with it,

(d) The delivery of the advertised product which is defective, unusable or impractical for the purpose represented or implied in the advertisement. [Guide 4]

Note: Sales of advertised merchandise. Sales of the advertised merchandise do not preclude the existence of a bait and switch scheme. It has been determined that, on occasions, this is a mere incidental byproduct of the fundamental plan and is intended to provide an aura of legitimacy to the overall operation.

http://www.ftc.gov/bcp/guides/guides.htm"

"I ordered a JVC Everio Digital Media Cameraa when I saw at StreetPrice.com that they have the lowest price. But after ordering the item online, just like the horrible experiences of so many, Adam gave me a call and said that the camera does not come with a battery. I even called JVC and was told that it SURE does. Adam insisted and that I MUST buy a battery. I said I was not interested and told him about these comments at resellerratings. He became more rude on the phone, disconected me and seconds later, I rceived an order cancellation email. DO NOT BUY FRON these scums. They are the bottom feeders of the earth who don't deserve a S*$@! Stay away......"

"They called me trying to get me to buy a battery for the camera (where it comes with the unit everywhere else!!!) If you add in the cost they were trying to sell the battery for the unit costs more than at other e-tailers.

This is a scam site...stay away from them at all costs."

"This company advertised a very good price for a Pentax Optio WPi. After I ordered, they sent me an e-mail asking me to "call to confirm." I did so, and "Adam" told me that I needed to also buy a battery and some memory, saying that "otherwise, the camera won't work." I went back and checked the Pentax site, which distinctly says that the camera comes with battery and memory. I also checked prices for battery and memory: Adam was offering to sell them to me at ten or twenty times market value.

When I asked Adam a few simple questions, he became belligerent and argumentative -- and then accused *me* of arguing with *him*!

Do yourself a favor ... don't do business with this company."

"I've never had any worse shopping experience than dealing with infinitiphoto.com.
On 2/23/06 I placed an order, and called the next day to confirm whether the product was in stock.
One of the agents told me, 100% positive, that Panasonic FZ30k was in stock.

And on 2/27/06 , just a while ago, I called again, being hold for about 15 minutes, only to hear that it's out of stock, and my order was canceled. What a joke !

That, although a little shocking, would be probably ok if the representative I talked to showed some manner. Instead he was so impatient, that he would not even let me finish my inquiry.

I would strongly suggest anyone NOT to buy pruducts from infinitiphoto.com, they only use low price to attract your eyeballs. Whether you'll get the product or not, only God knows.
And hell, their service sucks."

"Classic bait and switch. Tried to charge me for stuff I didn't want until I finally cancelled my order (which took hours on the phone). Horrible company."

"This company has very shady business practices. I placed an order for a Nikon Coolscan V Ed scanner for a price that was listed at 460 including shipping. Then I get a phone call telling me that I have to pay extra (tax of course) and that he wanted to sell me a warranty. The guy offers me a new version (of the same model) for 120 dollars extra. (Froogle are you serious!) He tells me that the newer firmware comes from China NOT Korea and it is 120 more! But it has the same Specs and the same model number, so I tell him "no thanks, I will stick with what I have". We hang up and less than 15 seconds after I recieve an email stating that they have oversold their stock and cannot sell it to me. This company is horrible, do not purchase from them."

"Well, I must be the only person NOT to get screwed by this vendor. I was skeptical when I saw their advertised price for a camera I had been hunting down and was even more so when the sales person told me that it did not include a battery. (It's important to note here that I had not read ANYTHING about bestpricecameras.com at this point.) Once the salesman told me this, I said I knew there was a catch and I would just buy the camera for the higher price at Costco. (I needed to have the camera by the 14th of Feb.) Frank (the salesman) asked me if I'd factored in sales tax, and that with the price he was quoting for the camera w/the battery and overnight shipping, I was only spending about $20 more. To sweeten the deal, he offered me a 3-year warranty AND a UV filter. When it was all said and done, I paid well below retail for the Panasonic Lumix DMC-FZ30 (in black, the color I wanted) WITH the 5-hour battery, everything that was supposed to be in the box, a new UV Filter AND a 3-yr all ENCOMPASSED warranty.

Fast forward to reading reviews on every site I could find. Suffice it to say, I did not read ONE postive review. So I called my bank, found out I would be just fine if they turned out to be fraudulent, then called bestpricecameras.com. 9 TIMES. Every time I called, while I did have to wait on hold, someone always responded and answered my questions. Frank was available every time, and at the end of the day, when I was upset that they wouldn't give me a tracking number, the guy I spoke with actually called me back 30 minutes later with the UPS number.

Short story long: I received my camera as promised with no problems, and for less than I would have payed elsewhere (internet or bricks and mortar). I am a satisfied customer.

I'm not saying that everyone else who has posted did not have problems, I'm just wondering what lucky star I was born under that my transaction went so well."

"step by step guide about how they tried to screw me:
1. placed order, got email confirmation saying they got my order
2. five days later got email saying i needed to call them and confirm the order
3. called, talked to a very "sharp" and impatient man who is unfortunately also the manager
4. he first asked if it was my first digital slr camera, BIG WARNING! he is trying to see if you know your stuff and if he can pull the wool over your eyes
tries to sell filters and memory cards by telling you that you ABSOLUTELY NEED them when you may not, or at least not at that price.
the battery and charger are not included! he tries to sell those at a ridiculous rate, about 4x what every other site charges. also the warranty is not included, min. of $100 just for a 1 yr warranty. he was the most infuriating person ever, conversations go something like:
"do you have the sd action card?"
"no"
"well you're going to have to buy it"
"well i dont want it, i have a sd card"
"but you will have to buy it anyways"
"i dont want it"
"you're going to need it later so you might as well buy it now; i'm giving you a good deal"
"who says i'll need it later?"
"if you're going to use this camera to its full potential (something along those lines...) then you will have to buy the card"
and so on and so on. in addition he likes to remind you how much of his time you have wasted every few minutes. i tried telling him i would call back because this was too many options and i didnt have time and he raised his voice with me (putting it nicely) and told me i couldnt do this another time, ive wasted 10 min. of his hour, etc. so then, my total went from the $600 i had agreed to pay- and was on my order confirmation- to over $1000. absolute rip off! so then i said simply that i'm canceling my order. haha, 20% restock fee on an item i had not yet confirmed to even buy so they couldnt have possibly taken it off the damn shelf. anyways i was mad and said fine and hung up- i was late for work.
5. called him back when i had time (they couldnt ship because i hadnt yet added my street address to my amex card) i had support from the site about warranties and return policies. essentially told him that i was canceling the order and if i was charged at all for restock or anything, i would deny all charges and explain the issue to amex. he tried to explain something about how the warranty included is for the store but you have to buy the company warranty (or maybe it was vice versa?)
6. manager thanks me for wasting his time (sweet, huh?) and hangs up.
conclusion, no charges as of yet, bought same camera that included battery, charger, etc. for $30 more off amazon. shipped quick, not a problem. i'm planning on drafting a better account of this to send to better business bureau and maybe to nikon. DONT BUY FROM HERE, ABSOLUTE WORST EXPERIENCE IVE EVER HAD ORDERING OFF INTERNET. thats about all."

"Infiniti Photo - Got this from Froogle. WHY WOULD FROOGLE LIST THEM AS A SELLER?!?!! BAD FROOGLE!! DON'T YOU READ THE REVIEWS? I FINALLY DID BUT TOO LATE!!!
Ordered a Nikon D50 "kit". Had to call after a few days beacuse there was no confirmation. Was informed that a battery was not included & it would cost me ANOTHER $180!!! Cancelled the order on the spot. Rep hung up on me. Not sure if order is cancelled. Will report to Better Business Bureau."