"I purchased the camera online, then called in to confirm. That's when "Adam" told me they would not ship the camera unless I also purchased a battery accessory. Minimum price of smallest battery: $189. When I suggested that I would purchase a battery at a later time, possibly from another retailer, "Adam" stated "No, you can not" at least 3 different times. Of course I can purchase from another retailer: I cancelled my order.
- - - - - - -
http://www.oag.state.ny.us/online_forms/complaint_alert.jsp
http://complaint.bbb.org/

They are based in NY. Alert the attorney general, and report them to the Better Business Bureau. Otherwise, they'll continue these practices.

They are listed at the BBB as "Infinity Cameras". Note that almost half of their complaints are about "selling practices" (36 out of 72)"

"Ordered Canon SD450 camera online from bestpricecameras.com

Six days later a sales rep called to "confirm my order". Company would not honor my order. Tried to switch my order to a kit including an "extended life battery" for about $80 more.

Classic "bait and switch". Terrible company.

Avoid them like the plague."

"HORRIBLE! Deceptive, uncommunicative, and rude. I ordered a 450 dollar camera, and they called a week later to ask if I wanted a battery and a battery charger with that. I, of course, asked "Doesn't the battery come with it?" to which the rude representative answered "No, of course not - none of these cameras come with the battery - you have to buy them separately from Kodak for 300 dollars. Fortunately, we offer a deal here - you can get yours for 200!".

Of course I cancelled the order, and would recommend stearing clear of this place. Who knows what vital piece your item will be lacking, that they will want to charge you half again as much as the item to include!"

"BUYER BEWARE!!!
I attempted to purchase a PV-GS400 Camera, advertised as US Model, with Full Warranty. After purchase was made, they called to try and sell me a battery and charger. Knowing that all US models come with them, I was puzzled and eventually was told it was an International model which would only convert to a US Model by buying a highly overpriced battery and power supply from them. I was pressured by the sales rep to accept this offer and told him to cancel the order because it was not what was advertised. I was then told if I didn't like the offer, he would give me a PV-GS250 for the same price, which I declined. He then said he would ship me a full MSRP US model, which was several hundred dollars more than I had agreed to already. I declined and insisted he cancel the order. I was then told I would be charged $65 to cancel the order and would have to sign a waiver that I would not dispute the charges with my credit card company. Of course this was NOT in their terms and conditions at the time of sale. I threated the sales person with disputing the charge regardless and insisted he cancel the order, period, with no fees. I was also told by the salesperson that he was a certified Panasonic sales rep and that I should take the offer of the PV-GS250 instead because there's no difference between the units, which is incorrect. After 10-15 minutes of arguing back and forth, he eventually conceded, said it was canceled, with no fee and hung up on me. The bottom line?!? The vendor was very deceitful, the product was not as advertised. They tried to assess fees which were not in their terms and conditions and overall it was a miserable experience. Also, if they were a certified Panasonic reseller, Panasonic would terminate their relationship in a heartbeat for trying to sell International models in the US. I would NOT recommend this company to ANYONE, based on my experience
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Just to see if there was any change, I tried to order the same camera from one of their many alias sites, and had the same problem. They tried to pull the same scam of selling International, or refurbished models. I asked the person if he would be willing to give me the serial number for the unit so I could verify the warranty and accessories with Panasonic. Boy did that set him off. He gave me every excuse under the sun not to give me it and became increasingly beligerant. As a show of good faith, I even offered to allow him to charge the actual product to my card. If the offer was legitimate, there should be no issues. Well, in the end he hung up on me and the order never went through."

"terrible store they wont return emails & have never billed my card or shipped the camera."

"the worst experience one can possibly get ever. even Soviet Union treated their prisoners better - first an email asked to me call, then told me it is on back order, one week later, i was told my order was cancelled (with no notice to me whatsoever). the reps are rude and sick. even the voice message was cold (i challenge anyone to find a "thank you" or "please" from that)"

"Bad! Bad! Bad! I am a professional photographer. I have researched the camera I was going to buy extensively. When I called the customer service rep Adam, tried to sell me a new battery, charger, upgraded card, and a warranty. What I ordered online came to a total of $1208.89 after I talked to him on the phone my total was $1878.32. When I told him that I wanted exactly what I ordered...not a thing more. I can understand trying to upgrade me but when I refused his upgrades and discussed with him other options he told me, "My time is more important that your time, your order is cancelled." Then he hung up on me. I warn anyone against dealing with Adam and Infinity Photo. Everything was horrible and I never ended up getting my product. Their prices are cheap but they won't sell you what you order...you have to upgrade or he loses money."

"I placed an order with Infinity and never heard any confirmation on a delivery date. When I finally called them, they said that it would be 6 weeks unless I wanted to get a 3 or 5 year warranty for an extra $100 to $120. If I decided to upgrade it would ship out the next day. When I decided to cancel they just hung up on me. Very rude and unprofessional. I can't believe they're still in business."

"Like all the other reviews say, this is obviously a bait and switch scam operation. I called to order the Nikon D70s body only, got the standard statement that the Nikon battery only lasts a few shots, they tried to upsell the extended battery which I refused, then a charger, smaller extended battery, and when I refused those a memory card (which I already have, so refused) and when I wouldn't bite on any of those items, an extended warranty. I told them I'd take the factory warranty, to which the salesperson replied that it is "obviously a black market camera at these prices, so I have to buy a warranty or it will have no coverage" at that point I said I might not want it, to which he replied "Good, order cancelled, goodbye" and hung up. Obviously looking to get out of the order if you don't buy one of the overpriced extras. I ordered the camera from Etronics.com for about $20 more, no hassels, no problems. Use Etronics instead of the scam artists."

"This company is a bait and switch ripoff artist. After ordering a Nikon D50 from this company, I received an email saying I need to call them regarding the order. When I called, the representative tried to sell me batteries and memory cards, which I do not need more of. Then he said this camera is a "gray market" model that does not include the manual, cable, etc., (and I imagine no warranty) but that I could order the full USA model for much more. I do ALOT of online shopping and have much experience with different vendors. Stay away from Infinitycameras.com!"

"It's another mcDonald Ave scan special. All the products don't include battery or chargers ... for that "privilage" ... of course you pay extra.

WAIST of you x-mass shopping time!"

"This store is just plain criminal. Tried to purchase a Panasonic Plasma HDTV (TH-42PHD8UK) from them. They had me call to confirm the order, then proceeded to try and upsell me on everything (stand, speakers, cables, wall mount, extended warranty, etc.). This continued until it reached the point where they told me that the TV only had a 7 day warranty on it (despite their site saying all products have a full US warranty, which is one year's parts and labor in this case, according to Panasonic), and that the TV needed some weird proprietary power cable and it wasn't included (again, not true - check Panasonic's website and you'll see, of course, that the power cable is included). At this point, I cancelled the order. Stay well away from these guys (also known as bestpricecameras.com and jandkcameras.com)."

"Horrible service. Very rude. Sold me camera - called the next day and tried to sell me battaries seperate! When I refused that just canceled my order and hang out on me."

"Rude, condenscending, and dishonest. My experience was this:

Someone called to confirm the order. He wanted to sell me memory first and gave me false information that only the high speed compact flash will work with the camera (there may be benefits, but it is not required according to the manufacture site) then he would not give me the storage capacity in megabytes but only in number of shots (which is going to vary according to resolution so this is not an accurate number, was he telling me low quality, high quality, I don’t know). Since he would not help me with the memory I said I would wait to get memory.

Then he gave me an attitude saying “well I suppose you want to be able to turn your camera on, since you don’t even want to be able to store photos I’ll just give you the cheapest option.”

I did not appreciate his condescendence, so I said I would call back about the order, he responded by saying “fine, the order is cancelled” and hung up on me."

"Bait-and-switch scammers. Illegal operation worthy of filing suit and total shut-down."