"I experienced a customer service rep lacking desire to help me find the parts for my application and an incorrect web pricing causing delayed order processing and unexpected added cost. It also took 6 days to ship out the order that is to say it has shipped which is still unverified by lack of tracking information that I requested in an email yesterday and was promised to have this morning and as of 3pm I still do not."

"The product I purchased was a fire alarm panel. I received an email for a refund confirmation but no reason was given. After calling I was told that the product was no longer available. I found that the product was promptly listed as unavailable. They appear to keep their website up to date and accurate. "

"Very easy to use, and good pricing too. Bought same item from you over a year ago and glad to see it's still "priced right"."

"I thought I had completed my purchase when I left the Internet Security Systems site, but seems I left before completing the process. I got a polite mail reminding me about it. This was a pleasant experience.
I found the site through a google search - they had what I wanted at a comparable price.
If the delivery is prompt, the goods as expected, I will definitely reuse this store. "

"Service was excellent. You did not have the excact brand that I was replacing; however, I found an alternate product with identical specifications. I ordered the product, and it arrived the next day. It worked fine."

"great place to shop for alarm/security system service parts"

"I received my batteries in excellent shape in a shorter time than I was quoted. I will definitely buy from Internet Safety Systems again. "

"Securitystoreusa was great to work with. Our order arrived extremely quickly. We'll definitely be using them again for other products."

"They advartize fast shipping.In fact they did not ship a stocked order for over 2 weeks. I still have not recieved order yet they keep sending request to rate there service. Ok i will rate there service poor"

"I found this site to be very helpfull. I was able to find exactly what I was looking for with ease. I will definatly use Inernet Security Systems Inc. again in the future."

"Original order was canceled and I was told I had to place the order again. Then they told me that it will take almost 2 weeks to receive my items. They ended up double billing me and has still not refunded my money. Had to call AMEX and dispute one of the charges. Took so long to ship the item that my client no longer wanted it. They are charging me 25% RESTOCKING FEE!!! STAY AWAY!!!!"

"Ordering was fast and easy, shipping was quick and the communication was very good. Since my first purchase I have returned again for more purchases and will continue to do so."

"very quick and reliable service"

"I am extremely pleased with the customer service I received when placing this HOT order. I used the live chat feature while entering my web order so next day shipping was added and everything worked perfectly. I received tracking information promptly and the package arrived today.

This was very appreciated after placing a web order with another source that charged me for next day service but did not ship, and couldn't guarantee I would get it the next either!"

"I felt the shipping and handling charge was excessive. It was TWO-THIRDS THE COST OF THE MERCHANDISE ORDERED!
The cost of shipping a package that size is a third of what they charged."