"I placed an order online on June 27 for three items. Two of those items were quantities of Seco-Larm miniature door/window contacts to replace my existing larger sensors.

Since I had heard nothing after the initial order confirmation, I logged in on July 2 to check the status of my order. I was surprised to see the status still listed as "Processing" for all items so I sent an email requesting an update.

On July 5 I received an email reply:
"We apologize for the delay. A few of the items you ordered, are special order from the manufacturer, which typically take 7-10 business days. The most recent update given by the manufacturer is that, these should be received by early-mid next week, there is a slight delay, due to the holiday this monday."

Today (July 15) I received a phone call and email informing me that the manufacturer (Seco-Larm) had just notified ISSI that the items must be ordered in quantities of 10 (I had ordered 21 and 5). For my order to proceed, I could reduce the 21-count item to 20 and order 5 more of the other. ISSI also does not stock these items, so they can not keep the excess to sell to the next customer who might need them. If I modified my order, they estimated that it would be another 7-10 days before I received it.

I was told that this situation was very disappointing yet that ISSI was completely free of blame and therefore they could not expedite the order or adjust the pricing for my having to order more items than I need. I pointed out that the website did not mention that these items were special order, nor was I informed of the back-ordered status until I contacted ISSI. I was told that with hundreds of thousands of items and so many orders, it would be impossible for ISSI to keep track of which items are not readily available and which orders are back-ordered. "That's why we recommend that you call us before placing an order to check on availability if you need it quickly."

Needless to say, I'm surprised to see all of the glowing reviews."

"Great price, Quick shipping."

"i was very pleased with the srvice."

"I was very impressed with the speed my order was filled and the fairness of the price. Even though an oversight occurred and my order was doubled, the issue was resolved quickly at no cost to me. Very efficient!"

"Process was very simple and smooth. Product order placement & shipment notifications were prompt and accurate. I would definitely do business here again."

"Easy to shop and very fast delivery."

"Your system was easy to use and the item was shipped immediately and arrived before expected."

"Website is easy to navigate. Shipping is quick and accurate. Wonderful to do business with."

"Internet Security was great to deal with. We input our order online and immediately received a confirmation, then when our order shipped they kept in contact with us. It was very easy doing business with this vendor. We received our order in a timely manner. It was received on 6/17/11."

"A few items were on backorder so I had to wait a couple of weeks, but their prices blew away everyone else so it was worth the wait. Also, these guys actually answer the phone when you call and it isn't someone in India."

"The item I ordered ended up being back ordered and after four phone calls, the rep called the vendor to find this out. The item was received immediately upon availability and in great condition."

"Excellent pricing. Good communication from customer service. Good search performance on website. I would recommend this merchant for home security related purchases."

"It was the only place I found what I needed. Shipping was fast"

"The items that I ordered were in stock and were delivered in short order."

"Awesome company to work with. Keith is very customer friendly. I have found him to be very knowledgable on product fast response time. I will continue to use this company.

What more can I say Awesome, Awesome and did I mention Awesome company..."