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Verified
5/5

2004-01-31

"I ordered an Internal/External 9 in 1 Card Reader USB 2.0 Silver (Pro9). The device was delivered on time and in excellent condition.
The product works exceptionaly except for when connecting to an internal USB connector on a PCI card (BUSlink) 4 external 1 internal USB port. The unit will work but turns itself off after a reboot. I have not been able to pinpoint the exact cause of this, so I am using the device externally.
As far as iocombo.com is concerned, I will be very happy to make purchases in the future.
I see a Metal Gear Box in my future.
"

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Verified
5/5

2004-01-28

"Excellent Product...Great Merchant!!! I was very happy with my purchase and would buy from ioCombo again."

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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2004-01-23

"I bought a MSI Megstick Portable MP3 player from them a couple weeks before Xmas. They got the order to me promptly and followed up with an email making sure I was happy with everything. Good online company to buy from."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2004-01-13

"Sent me an USED USB Card Reader with heavy scratches on it instead of NEW one. Agreed that "We might have accidentally sent out a product that has been used as a testing unit."
Offer me send it back for exchange on my own expense.
"

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Is consumer focused
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Is trustworthy
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
N/A
Overall technical support
N/A
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
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3/5

2004-01-12

"I was able to cancel this order w/o any hassle. Use AOL SN IOCOMBO if you can't reach them by phone."

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N/A
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Verified
5/5

2004-01-08

"Excellent Service. I called to check the product availability and ask for the order to be shipped on the same day using 2nd Day Air. It was shipped and arrived on the 17th.

Will be glad to shop there again.
"

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Verified
5/5

2003-12-12

"Awesome customer server, shipping was extremly fast (I'm canadian!). Will purchase from them for my (and my company) computer needs from now on."

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Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
3/5

2003-12-12

"I ordered a 6-in-1 flash memory reader from ioCombo.com. They're web site indicated that the item was in stock, however, it wasn't shipped out until a week later. When I contacted their customer service number, they said they were waiting for a new shipment to arrive. So obviously the item was on back order and NOT in stock like the web site indicted.

The item I recieved was not very well packed. The box it came shipped in was barely larger than the retail box of the card reader itself. And the packing material consisted of a couple pieces or used label backing.

It took me a couple days of troubleshooting to realize that it was DOA, probably due to the poor packing job.

I have to say I was impressed with their e-mail support/customer service. The employee I corresponded with, Andy, replied to my emails in a timely manner. I was able to request an RMA and get a new card reader sent to me very quickly.

I'm undecided, whether I would shop there agian or not. I can't really make a conclusion based on this one purchase. I may try them again if I find something I need and the prices are good.
"

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Overall quality of the company
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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
N/A
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
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Verified
5/5

2003-12-10

"Merchandise on time as expected questions answered almost instantly, A pleasure to find an online vendor that is so responsive to customer questions and concerns."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2003-12-03

"I was sold the Asus m3000n laptop which was advertised as having an SXGA+ monitor and Intel PRO/Wireless 2100 Network Connection, both of which claims are false. I received the laptop with a dead pixel, and when I called to get the RAM installed into the OEM slot instead of the user expansion slot, they told me they would charge me 78 dollars, which I refused.

They later told me that they had spoken with ASUS and that opening up the laptop to install the ram myself would not void the warranty. I called ASUS and they assured me that this is not true. After complaining about the SXGA+ monitor, they changed the description on their website, and asked me to prove my claims.

If I had known I would not be getting the wireless card, the monitor would be the same resolution, the ram would be installed incorrectly and the customer support would be unfriendly and unhelpful, I definitely would have gone with somebody else. I spent 1500 dollars on a laptop that is not what I ordered and I want my money back. I don't want to ever have to deal with iocombo.com again.
"

Detailed Review Benchmark + -
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Pricing of products and services
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Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
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Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
N/A
Ease of checking delivery status
N/A
Delivering products damage free
Being updated on the exact date the delivery was sent
N/A
Variety of brands and products offered
N/A
Overall quality of ordering process
N/A
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
Overall web site
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Verified
5/5

2003-12-02

"Had really good experience with this guys,found what i was looking for and cheap,too.Delivery was very quick,would come back again,to say at least."

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Pricing of products and services
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Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-11-12

"i was taken god care of and given a good price. I'm happy with my purchase (BENQ LCD FP747)."

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Verified
5/5

2003-10-22

"I highly recommend the company.

I placed an order on-line Thursday night. Friday morning I received an e-mail that the case I'd ordered was out of stock. The e-mail contained images of a proposed replacement case.

I called and wound up speaking to Al (who'd sent the e-mail about the case) and gave him the go-ahead; I also asked if I could downgrade the shipping to UPS ground -- I found out they're just down the peninsula and ground would be cheaper and just as quick.

Al said it'd be no problem; and he also upgraded the PSU in the case to 400W from the 350W I'd ordered because of the hassle.

The only downside: the rear of the case had a little damage (not too bad); and the PSU arrived without a power cord.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
N/A
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-10-18

"I am very satisfied with this company.
Customer service is friendly and helpful. The products listed are shipped quickly and are as exactly as described on their web-site.
I will be purchasing more products from them in the near future.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-10-16

"The order was processed, shipped and received within 2 days. The item was exactly as described, and worked flawlessly."

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Is committed to quality products and services
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Overall product shipping and delivery process