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Product & services pricing
4.16/5
Chance of future purchase:
4.00/5
Shipping & packaging:
4.09/5
Customer service:
3.38/5
Return/Replacement policy:
3.75/5

Verified
5/5

2024-01-21

Room makeover

" This rug will give my bedbound Dad a fresh change of room.
The rug was such good value, that we bought a second one for our lounge.
"

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Verified
5/5

2024-01-20

Not a UK company

"I chose this website because I thought it was in the uK, but looking at returns policy,I see that returns are at your own expense and the destination is not UK.I probably wouldn't have bought them if I had noticed this. I assumed having .co.uk in the company name was enough to think it was in the UK.I just hope that when they finally get here, i am happy with them."

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Verified
4/5

2024-01-18

Nice selection of rugs

"Good selection of rugs in a good range of sizes. Quite easy to find ideas and choose the rugs I wanted. Delivery is taking quite a while but not too much of a problem as I don't need them immediately. I hope they are as good as I'm expecting when they do arrive."

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Verified
3/5

2024-01-17

Rubbish Delivery Service.

"Excellent Rug but your Delivery Company were Rubbish !

Missed promised timings and I had to choose other dates, delaying my Rug.

Treating me as a 3* Customer.

Sorry.
"


Verified
2/5

2024-01-17

Poor delivery services

"Keep getting messages to say delivery delayed. Mails says its been dispatched but when I tracked it, its still sitting at the warehouse."

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Verified
5/5

2024-01-15

Happy

"Description matched what we received. Can’t be fairer than that.
Good price and what we ordered is what we got.
We weren’t in a rush but UPS didn’t deliver on date
delayed. For 2 days? Just mentioning it, not bothered.
Happy with the rug, which is all that matters.

"

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Verified
5/5

2024-01-13

Happy customer

"I am very happy with my purchase it was so easy to order and lots of selection to choose from the order process was easy and it arrived on time and I could also track my order so I knew when it would be arriving . When it came it was package well to prevent damage and it came with instruction on how to care for the rug and as for the quality ,colour size all absolutely fantastic I will be recommending this to others and will order again in the future. ( I havd a bad time with another company where they lost my rug and It took time to get my refund and the customer service was awful so to order from here and get my purchase in time and be so happy with if overall was very reassuring ) "

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Verified
5/5

2024-01-13

Excellent!

"Very pleased with the standard of service and efficiency of delivery. The rug is brilliant - just what I wanted for a newly decorated room! "

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Verified
5/5

2024-01-12

Excellent quality

"Value for money,prompt delivery."

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Verified
5/5

2024-01-11

Received a refund really quickly

"I asked for refund n a rug as not what I wanted. Money was paid into account within a few days. Thank you."

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Verified
5/5

2024-01-11

Great service great price.

"We bought a pair of rugs on sale. and hey arrived a week ago. Which was frankly astounding delivery times from the USA! Both were exactly as we saw on the photos and just what our rooms needed!

I highly recommend this company they play fair and square and sell decent products that we are very impressed with.
"

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Verified
5/5

2024-01-11

Good value quick service

"Excellent choice excellent value. Site was user friendly, got lots of information and emails to allow us to track delivery which actually arrived a day earlier than estimated! "

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Verified
5/5

2024-01-11

Great Service, love the rugs

"The website was easy to use and I was happy with the delivery time. Courier was UPS who said I had to sign for them but I was not going to be in and the website would not let me change anything. As it happened they delivered earlier in the day than stated and just left them at my back door. The rugs were well packed."

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Verified
5/5

2024-01-10

So much choice

"Difficult to select one, so many choices. Hasn't arrived yet, hoping it's as good as the description. "

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Verified
5/5

2024-01-09

Beautiful quality

"I was surprised how thick and luxurious this rug is. Perfect for the room."

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