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Product & services pricing
4.15/5
Chance of future purchase:
4.00/5
Shipping & packaging:
4.08/5
Customer service:
3.38/5
Return/Replacement policy:
3.73/5

Verified
5/5

2024-11-13

Love it

"5* service, 5* product. No issues with ordering or delivery, arrived as stated, very well packaged. Very pleased overall. Rug is excellent quality and looks amazing!! Thank you rugs.co.uk."

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Verified
5/5

2024-11-12

Great value!

"Hassle free online purchase of two bedside rugs. Surprised to see that they came from the USA because they arrived so quickly."

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Verified
5/5

2024-11-12

Great service

"So far you have been brilliant, just waiting for rug to arrive now. Thank you "

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Verified
5/5

2024-11-11

Appears excellent quality and value

"Ordering online was easy. Item was delivered on time and within 1 week.
First impressions were better than expected with quality of item very good good value as we bought in sale, with no delivery costs.
Time will tell if the quality holds up as we will be using it in a summerhouse.
"

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Verified
5/5

2024-11-11

Great quality at a decent price

"We ordered a rug for our living room and it looks exactly like in the picture. I really like the VR feature on the website that gives you a good idea of how the rug will look like. I read a few reviews about the return policy if you are not happy with the product which can be quite expensive as you need to ship it back to Switzerland but luckily we were happy with the product and didn’t have to return it."

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Verified
5/5

2024-11-11

excellent

"great rugs good price ,great ups"

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Verified
5/5

2024-11-09

New Rug

"I ordered a new rug with maximum ease. The rug was delivered 3 days earlier than stated. Very pleased with the purchase."

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Verified
5/5

2024-11-08

Excellent service

"I ordered a large rug (2.65 x 3.75) Charleston pattern. It was just as it looked on the internet. I was very impressed that I ordered on Saturday and it arrived a day ahead of schedule on the Thursday (i.e. 4 days delivery). I had read other negative reviews and was a bit nervous but I was pleasantly surprised. Of course it was folded for transit and it will take time to settle but that is the same with every rug which travels. I am hoping that this will settle down and will enhance my conservatory. I am very happy with this rug and the service provided."

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Verified
4/5

2024-11-08

Rug great. Delivery rubbish

"Easy to order and the rug is great. Fedex delivery that they used were the worst company I have ever had to deal with. Luckily Rugs.co.uk helped out loads with the communication. Delivered a week late after numerous phone calls, emails and Web chats."

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Verified
5/5

2024-11-08

Love this rug

"Excellent customer service, shipped quickly and regular updates. Couldn't be happier. Many thanks. Sam"

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Verified
5/5

2024-11-08

Excellent rug and excellent service

"From ordering the rug to the delivery with EVRI was excellent "

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Verified
5/5

2024-11-07

Cheaper rugs are excellent quality too.

"Great quality and fast delivery."

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Verified
5/5

2024-11-07

Fabulous

"Very fast delivery and great product - can’t fault this company! "


Verified
5/5

2024-11-07

Fast, accurate delivery.

"Easy website, fast shipping, came well wrapped."

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Verified
5/5

2024-11-06

Excellent

"Loved the web site and being able to actually put the rug in the room , this helped me to decide which one would look best . Delivery was in good time ,and rug appears to be of good quality and true to the pictures on the web site , time will tell how it holds up ."

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