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Product & services pricing
4.15/5
Chance of future purchase:
4.00/5
Shipping & packaging:
4.08/5
Customer service:
3.38/5
Return/Replacement policy:
3.73/5

Verified
5/5

2024-10-23

Great experience

"We already have 2 rugs from you and are delighted with them!
So we have ordered 2 more and waiting for them to arrive
The service has been great so far we love our rugs quality is excellent

Many thanks
Yvonne Bradley
"

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Verified
5/5

2024-10-22

Excellent service

"This is the second time I have ordered from this company and they have been fantastic each time. Everything you expect, place your order and shortly thereafter receive the item you ordered. Thank you!"

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Verified
5/5

2024-10-20

5️

"Easy ordering and super quick delivery , considering it was shipped from USA!
Mat gorgeous. 100% recommend.
"

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Verified
5/5

2024-10-20

Great rugs

"Nice website with plenty of pictures of the products. Ordering was easy, communication was good. Was despatched very quickly and arrived in less than a week which was good seeing the distance they had travelled from the U.S.A
Good quality rugs.
"

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Verified
5/5

2024-10-18

Delighted

"There was a good choice of reasonably priced rugs to choose from. It was easy to order and the delivery was much quicker than I thought it would be.
I’m delighted with the actual rug - it is an indoor/outdoor style, perfect for what we wanted (under the dining table) so should hopefully be easy to clean up any potential spillage. It looks great and we are very pleased with the quality for the size and price. Would definitely recommend this company.
"

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Verified
4/5

2024-10-18

New rug

"Rug arrived very well packed. Now trying to get it to lie flat. Like the colours in it"

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Verified
5/5

2024-10-18

Quick service

"I ordered online, was informed of the delivery date and time and UPS delivered accordingly
"

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Verified
5/5

2024-10-17

Excellent service

"We are delighted with our rug. There was lots of choice on the website and big price reductions. The view in your room facility helped to visualise the rugs in advance. Our rug was delivered in 5 days and is just as shown on the website. The quality is excellent"

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Verified
5/5

2024-10-17

Really was good service!

"To be honest l really didn't expect the Rug for two weeks or more, but to my surprise it arrived promptly. It was well packed and protected on the ends of the rolled up Rug. It soon laid flat once opened up. All in all, well pleased."

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Verified
5/5

2024-10-17

Rugs

"Good choice of colours and styles and lots of sizes to choose "

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Verified
5/5

2024-10-16

So far, so good

"Waiting for the rug. Not arrived yet. Due in 2 days time. Suitably impressed so far with tracking details!!!! "

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Verified
5/5

2024-10-15

Just as described

"I ordered the rug, expecting it from a UK company due to the Web address. The reviews weren't the best so I was a little concerned about what I had purchased....however the rug arrived 1 week later by UPS (which I could view and track delivery) and is exactly as it is on the website. So pleased with my lovely new rug !"

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Verified
5/5

2024-10-14

Straightforward with an easy site to use

"Good selection, organised site, easy to order and prompt delivery times."

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Verified
4/5

2024-10-13

A beautiful rug

"So many rugs to choose from on this site, though there’s also a wide range in prices (many beyond my budget). I really appreciated use of the ‘see it in situ’ facility using my phone camera. Also, other people’s photos to see the rug in different lighting situations. As expected, the predominant colour has a grey hue despite being described as navy (the beige is light sand). I think the rug is beautiful. The fishes make me smile.
There are one or two rogue red tufts (they’re tiny so could’ve been missed by people who check for flaws- I might have to trim them if I find I can’t live with them) hence 4 stars. I’d like to give 4.9 stars as I really love this rug.
"

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Verified
5/5

2024-10-13

Excellent Customer Service

"The carpet I ordered was of excellent quality. However the colours were not suitable and therefore decided to return. I contacted Customer Services and the agent was absolutely superb in handling the issue. The return issue was sorted without any trouble. I am grateful to John whose customer service interpersonal skills are excellent and need to be recognised. I will definitely buy again from this company and have since done so. Thank you for your help."

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