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Product & services pricing
4.16/5
Chance of future purchase:
4.05/5
Shipping & packaging:
4.11/5
Customer service:
3.35/5
Return/Replacement policy:
3.63/5

Verified
5/5

2021-05-03

Excellent service

"When I ordered this I did not realise it was coming from USA. It arrived much earlier than expected, in fact quicker than I have had stuff from GB. Great service, thank you, would order again with no qualms,"

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Verified
5/5

2021-05-03

Great service

"Great quality rug, beautiful!, but sadly i got the colour wrong to match my room, so returning. Great comunication, easy returns. "

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Verified
5/5

2021-05-02

Great product at great price

"Purchased a runner at an excellent price. The quality is excellent and it was delivered very quickly."

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Verified
5/5

2021-05-01

Great rug, great price, great service.

"I have now bought two rugs, both were excellent quality, great value for money and delivered within two days of purchase."

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Verified
5/5

2021-05-01

Excellent!

"All good. First rug is lovely and we really like this.

Would have liked to order more but the logistics were a nightmare. When we placed and then had to cancel the order, it was dealt with in an exemplary manner. We shall certainly order with confidence from them again as they are most efficient and pleasant to deal with.
"

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Verified
5/5

2021-05-01

We had a very good experience with iRugs.co.uk April 2021

"We purchased a Kilim Maymana Hall Runner Rug in the half price sale: where payment was easy and it arrived extremely quickly (5 days earlier than expected) and there were no problems with it coming over from the USA, & no problems with duty or anything like that, which is what the website promised. It was well wrapped and the rug itself is just lovely and we are very pleased with it. The colours are exactly like the picture and the quality and weight is good: just what we would expect from this type/make of rug. We had read some bad reviews about iRugs so were a bit nervous about purchasing from here, but we were not let down. Some people had put about their rugs being very light or thin but in my experiance - some rugs are just like that depending on what you buy! Back when I was young, my mother & stepfather had some very expensive silk Persian rugs - which were very light and very thin... but apparently worth a fortune... so who knows? Anyhow: we love our Kilim Rug... It's perfect in our hall and every time I walk on it I am delighted. :)"


Verified
5/5

2021-04-29

Delighted with my purchase ☺

"I had been searching for a while for the perfect rug in my lounge. Finally finding the colour and size on irugs, I was excited to put my order in. The next day I browsed the reviews on trustpilot only to find some very disappointed reports.
I am keen to post this review and let people know that my experience with irugs was exceptional **** I had constant emails to let me know when it was arriving. It took five days to arrive. The colour and pattern was exactly as pictured. The quality is amazing, tightly knotted, thick pile and soft to the touch.
I now have a stunning new rug and would definitely buy from this company again. Thank you irugs
"

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Verified
5/5

2021-04-28

Quick & easy.

"Checked out loads of websites and shops before seeing what I wanted on your website. Also had the size I wanted. Arrived in 3 days, haven't opened it yet because the rooms being painted. Topnotch so far!"

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Verified
5/5

2021-04-28

Magic Carpet

"Easy to order, tracking was simple and the rug arrived, ahead of time. in a few days. I was dreading problems as the last time I ordered a product from the USA it took weeks, and ended up in the local sorting office where I had to pay duty to retrieve it.

This was a new rug; I am saving up for a classy Persian one and will definitely order from iRugs when I'm ready. In the mean Just browsing the website, looking at what's on offer is keeping me happy.
"

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Verified
4/5

2021-04-27

Marrakesh Rug

"Emailed IRugs for information on 2 rugs but sadly nobody bothered to reply.
Ordered a rug anyway and am hopeful it is ok.
"

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Verified
5/5

2021-04-24

Excellent product and speedy delivery

"Lovely rug ordered, great value abs seamless delivery. Arrived 2 days earlier than expected! "

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Verified
5/5

2021-04-23

Runner

"All excellent. Arrived earlier than I was told."

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Verified
4/5

2021-04-23

Took a long Time due to language and technology

"Stressful due to the above but got through it eventually the young lady seemed to do the best she could "

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Verified
5/5

2021-04-22

Excellent, fast delivery

"Lovely rug, perfect for our bedroom, fast delivery. Really good value for money"

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Verified
5/5

2021-04-06

excellent response

"helpful website, wide product choice, tracked, rug arrived one day sooner than expected and looks great, thank you."

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