"The initial dress was too big, so I mailed, they were very helpful and prompt in replying. Returned the dress and ordered the smaller size. "
"The dress I ordered is beautiful & fits perfectly. I will be ordering several more items for my wedding. "
"Dress is exactly as described on the website and fits well. The colour is perfect and when I tried it on for the first time, I felt like a princess. Delivery was a little longer than expected but the it was easy to track online to see where it was. Thank you JJs House for my perfect dress."
"I've been waiting for my dress for over 2 months now and it's still not arrived. They've sent 3 now and all 3 have mysteriously disappeared but been marked as "delivered". When they look into it, the courier clarifies and says it wasn't actually delivered and that it's on its way back to the warehouse. ALL 3 TIMES. I'm now at my wit's end and have requested a refund as I don't have time for this anymore, but JJs have only offered to resend a 4TH DRESS. I just want my money back and I'm completely shocked at the appalling service I've received. If anyone can help it'd be much appreciated. Thank you. "
"Although I ordered the wrong size (thank you covid 15)...I will reorder again! I will have it custom made next time! The quality of the dress was perfect"
"I received my prom dress from JJsHouse w week before planned and only needed minor adjustment in the waist. The dress is great quality and perfect size. I’m 5’9, 140 pounds and ordered a size 10...sizes run a bit small. "
"My orders from JJs (and questions I had) were very satisfactory. The selection, styles, colors and customer service are excellent.
Dresses arrives quickly, nicely packaged and as pictured."
"I bought a dress from JJsHouse and it came in good quality looking just like the photos, and on time. The size was a bit larger than I expected since I thought my measurements matched the size guide. I returned the dress and the process was easy to do, and they said I should expect a refund within 10 days of shipping. I don’t know if they meant 10 business days or literal days but 12 literal days later I checked the tracking number for shipping and it said it had arrived a few days prior so I emailed asking about my refund. They were very responsive and got back to me within a day and processed the refund the next day. All in all, I would say considering how inexpensive they are, I am very satisfied with the quality of product and service "
"I’ve never ordered from J. J.’s house until this year. I found the site by searching for choices online. I really liked a lot of the styles but wasn’t sure of the quality but I took a chance and placed my first order. Due to the beautiful clothes, excellent service experience for one outfit that didn’t fit me; how easy it was to communicate my wishes… I ordered my second order more a custom version and I’m In Love ! I will continue to buy from JJ’s - they make gorgeous clothes. It’s so personal - I feel like I have my very own tailor - wow !!! Thank you so much for making me feel so elegant & comfortable at the same time! You are ahmazing ! "
"I love JJs House. I have ordered several dresses from them and have never been disappointed. My latest purchase was as expected. Good quality of fabric, and the dress fit perfectly except for the length, which was expected. I will order again. "
"Made a family big order, came back with a coupon to make another order which then didn't work, I contacted JJS house and the sent me another code with the exact same amount of discount. Also everything arrive pretty quickly and perfectly made, thankyou once again."
"Not a UK company as address suggests and do not offer full refunds for unsuitable items."
"I was up against a deadline so once I spotted the time for delivery for the dress we wanted, I cancelled my order for a few swatches within a couple of hours. I intended to purchase the dress my mother wanted and just pick a 'safe' colour.
The first response from JJs House was "We are sorry that the parcel is ready to shipped now so that we cannot cancel it for you anymore". I responded that I didn't want the swatches but instead of refunding they offered a coupon plus the swatches. The swatches still 'hadn't left the building'!
I can see that this seems to be a better result than some have had but the swatches are useless. I can't fathom why a company would be so determined to retain such a pittance and forego future sales from a new client. They don't seem to care about their online reputation or global laws around online purchases and consumer rights. It's especially concerning when they have a .co.uk website that lists their address as being in Cambridge UK - This should require them to be governed by UK law, no?! I would think that Hong Kong also has decent consumer rights laws around online purchases?!
I suspect most of the positive reviews I've seen for JJs House are written by the company itself or they pay 'marketing' individuals to write them. It's a shame as some of the dresses look good but these are just pictures after all. If JJs House is so determined to keep such a small amount, refuse to cancel and refund an order before it's been shipped, they can't have any faith at all in their actual products.
Companies like JJs House that refuse to honour cancelled orders made within government guidelines; publish domains in countries where they have no operations and, do not honour that country's laws or their own published refund policy cannot be trusted!
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"Please do not order from this company. I ordered a girl's dress, thinking I was ordering from a UK company (.co.uk website). The very high shipping cost should have raised some alarm bells, but it was only once the order was placed that it became obvious that it was shipping from HK. I assumed shipping was more because it was a delicate dress. Having had a previous bad experience with returns and refunds from a China-based company, and not being sure that the dress would arrive in time, I cancelled the order within a couple of hours (well within the 24 hour period in which they claim on their website that they offer a full refund). The long and short of it is that despite numerous emails back and forth, they have only refunded around £7 of the £85 spent. They have given excuses of breaking the refund down because different parts of the order have come from different warehouses, and that the refund needs to be processed by management. I have not, and will not see that money again and I have absolutely nothing to show for it. Also, please don't think that buying with Paypal will offer any protection as they have rejected my dispute claim on 2 occasions. Please, please be careful when buying online from outside the UK - some companies seem to think that they maintain the right to your money no matter what happens after you have paid."
"Completely disappointed as first of delivery took a month and I paid £15 gbp for it. When it arrived in the post I was shocked as to how tiny both pendants were! Especially for the price I paid. I know it’s not real silver, it was a hassle getting in contact with them. they decided to give me back 40% and didn’t even stick to that word. Tell me is 40% of £42.57 ; £10 ? NO I got scammed and I’m a student this is not fair. They deleted all my reviews& only put good ones up on their site so BE CAREFUL just buy your goods else where. "