"JR cigars tricks you into believing a third-party verification process will take place prior to placing your order after your order is placed they ask for a copy of your drivers license. This is absolutely garbage."
"My first and only order from JR Cigars was disappointing. The cigars were dry. The first smoke was with a friend, so 2 were taken from the first bundle. I smoked one from each bundle to see if it was just the one bundle, but found they were all dry. So, I looked up the return procedure and shipped them back. After checking my credit card account, I saw that the return was completed, but it was $41 short. JR Cigars took out money because the packages/bundles were opened. I don't know how they think I would come up with the idea the cigars were dry without opening bundles and smoking one is a mystery to me.
I cancelled the membership and told them to be happy with the $41, I will not buy from them again. "
"I needed to make a large purchase for a wedding, was searching the internet, came across JR. Immediately got a pop-up window offering 25% discount in exchange for email address. That was it. Was a hassle setting up the account, had to call customer service. Then began getting a flurry of text messages with various offers. Placed my order, did not receive the discount! Called customer service, they said it only applies to the NEXT order, except there will NOT be a second order. Very deceptive. "
"Been buying from JR for years. Never an issue, never a problem. The selection and prices are tough to beat. Fast shipping too."
"Bought a humidifier bag, , went to use it and it ripped the first time I used it, because I didn't send the email about refund within 30 days they refused to credit me, paid extra for there club to get free shipping, still getting shipping charges, called customer service and got the rudest lady I've ever dealt with, would like my membership returned but won't even do that, done with this company. "
"It was terrible, I got the wrong cigars and they want to give me $20 credit and send back their mistake . Used to be a good place to shop online. But after this bologna I will start shopping elsewhere. "
"JR Cigar is a joke. Every sale they claim to have is an inflated price that they offer a discount on to get you to pay more than you can from any other online retailer. Today they're offering $50 off your purchase of $150. Every cigar box, 10-pack or 5-pack is inflated and overpriced plus you have to pay to ship. Example - Montecristo 1935 Anniversary Nicaragua
No. 2 box of 10 $157 every online retailer has this box ranging from $79 - $99 some offer free shipping. A box of 20 Pledge Prequels over $200 most online retailers offer a box of 10 for less than $80 with free shipping. Oliva Serie V Melanio Figurado $143 other retailers $79 + free shipping. JR Cigar I'm sorry I can't continue to shop with you."
"Very manipulative shady company that rip off customers; they refused to refund me the shipping fees that I paid extra for 2 days which it took 10 days "
"Great time of the year to be alive. College and Pro football starting, enjoying a Crown Royal on the rocks and a
Macanudo Prince of Wales from JR Cigar. Life is too short, enjoy the best. Go Bucks! Go Browns!
"
"I was a customer for almost a decade. 2boxes of Romeo and Juliet’s and some other boxes. Both boxes had a terrible draw and were moldy. Impossible to smoke. When I called to return them they refused to take them back. When I asked for a supervisor he told me he would have no problem to cancel my account. I would not be surprised if this company has financial problems. Congratulations you lost a fellow customer. There are plenty of better companies to buy from. STAY AWAY"
"My experience has been horrendous. I ordered some cigars for my boyfriend's birthday, and they were never even shipped, was never even contacted. I cancelled the order and wanted a full refund of $148. I received $91.58, and I didn't receive ANYTHING from them. It has been over 2 weeks since I cancelled and I just now got refunded, and it wasn't even the full amount.
I will NEVER EVER order from this company again. "
"Paid for overnight shipping on Thursday morning...expecting to arrive Friday...didn't ship till friday afternoon now arriving monday...totally incompetent...worst service levels ever...don't waste your time ordering from them. "
"This company has a price match guarantee but wont actually honor it. Find a better price and bring it to JR? They will tell you a legitimate retail site like cigarplace.biz is a "wholesale site" - whatever that means. It seems like they will just make things up so they dont have to honor their own policies. This is a company that seems to have no honor, and as a result I will never do business with them again."
"I've had to many auction wins disappear. Customer service is non existent. 3 orders of cigars, all had cigars packed lose in large box getting beat up by other items, i.e. humidor, promo knife and such. Over all a terrible experience. I'll never buy from this company again."
"I purchased a 1 year membership and started to accumulate points per purchase. I'm an everyday smoker and purchase a lot of cigars every month. JR Cigars refuses to give me points per my purchases and has me spending more time than I would like arguing with their customer service reps who promise that issues will soon be settled but never does. This company is straight trash in my opinion. "