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Product & services pricing
4.18/5
Chance of future purchase:
4.01/5
Shipping & packaging:
3.71/5
Customer service:
3.72/5
Return/Replacement policy:
3.57/5

Verified
5/5

2015-04-28

"Product looked great on bike and was delivered as promised."


Verified
5/5

2015-04-28

"The service and quality of merchandice was great .Would certainly deal with again,G Martin Moncton N.B.Canada "


Verified
5/5

2015-04-28

"Fast shipping and a great price on a great product."


Verified
5/5

2015-04-28

"responded to emails quickly. Shipping was fast. Product was as described (if not better). Very pleased with my order. Would definitely do business with them again."


Verified
5/5

2015-04-28

"Delivered when scheduled in good shape. "


Verified
2/5

2015-04-28

"I was advised by the technical department on what air filter to purchase for my bike so ordered it and shipped overseas only to find it did not fit therefore paid for shipping and will have to pay for shipping to return it"


Verified
5/5

2015-04-28

"Fantastic place to buy from"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2015-04-28

"ordered part nearly 2 weeks ago and still waiting."


Rep reply posted 2015-04-29
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”


Verified
5/5

2015-04-28

"Our experience was great and fast. Thank you the speakers are awesome."


Verified
5/5

2015-04-28

"easy to order and check out and fast delivery!!!"


Verified
5/5

2015-04-28

"The tires where delivered quick and qith no problems! It was very easy to order. Will do business again."


Verified
5/5

2015-04-28

"Could not find a bulb for my ford 1600. Put in the number at your site and found there were different bulbs with that number but you had great photos so i found the one I needed. Great price and shipping. I will tell everyone."


Verified
5/5

2015-04-28

"they delivered what they said they would I was satisfied"


Verified
4/5

2015-04-28

"Love being able to instant message with a tech to verify parts will work by cross referencing parts from HD to your part number. Thanks"


Verified
5/5

2015-04-28

"Best place to get parts for my Harley. I'm a loyal member. Never have any issues"