"Product was just as describe and came in a timely manner."
"wrong parts, not worth sending back and paying shipping"
"The item was priced great, packed nicely and sent quickly. I couldn't have asked for more!"
"Extremely fast shipping, and very competitively priced"
"Well I purchased the wrong windshield I returned it and come to find out they sent me a email and telling me there returning my windshield is stracthed witch is totally wrong BS and not refunding my money after all the money I spent there I will never buy anything from them again and I Will tell all my biker friends NOT to buy anything from jpcycles ever again and I will not let this go "
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.
Returns must be made within 120 days of invoice. Shipping fees are non refundable. All returns must be in new condition. Defective parts or parts sent to you in error will be exchanged or refunded in full.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”
"Great service and fast shipping could not be happier with the service! "
"Good quality products. Prompt with order. But do not like to pay for shipping!"
"Everything was delivered in a timely manner and looked really high quality. Only problem was the hardware kit I order and what I received was not the same. Some of the bolts were not the correct leanth but it still seemed to work. In the end I use the bolts and they were excellent quality just weren't for the application I wanted them for. I order the hardware for the primary cover and receiver hardware for the cam cover and transmission. Also was a compleatly different brand than what I ordered. For the most part however I am very satisfied with J&P cycles thank you."
"fast shipping ... part was just as described perfect fit "
"not sure whose fault it was, J&P or UPS, it took almost and extra week to get my order, I think it was UPS, J&P was very helpful getting the whole mess straightened out"
"Fast, will buy from agin."
"Would be delighted to order from you again:)"
"J&P has always done well when it comes ot delivering a quality product in a timley manner and if for some reason they cannot they will inform you and offer solutions and or exchanges to help satisfy the costomer.
"
"The part was what i expected. "
"I was very impressed at how my order was handled and delivered!
Thank you for a job well done!"
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”