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Product & services pricing
4.24/5
Chance of future purchase:
4.14/5
Shipping & packaging:
3.86/5
Customer service:
3.99/5
Return/Replacement policy:
3.78/5

Verified
5/5

2015-02-04

"Have ordered from this company for a few years now , and has been an excellent company . Always gets my orders right and shipped out on time ! Will continue to order from this company for all my motorcycle needs !!!!"


Verified
5/5

2015-02-04

"Great price, fast shipping good tech support"


Verified
5/5

2015-02-04

"I couldn't get the right parts at the dealer, most are obsolete, but you had them..they were correct fit and quality and price were real good..very satisfied"


Verified
2/5

2015-02-04

"I've shopped with JP Cycles since 2011 and have never really had any issues. This time I spent quite a large amount of money on some parts and when I received the parts; packing was pristine, however when I took the item out of the packaging it had scratches all over it. Normally I would just return the item for an exchange. Due to an upcoming military transfer, I don't have time to return and wait for an exchange."


Rep reply posted 2015-02-04
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect.

Once again, thank you for filling out our survey and we look forward to doing business with you in the future.

If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2015-02-04

"As always very satisfied. All my orders came fast with no issues. I Would refer you guys to anybody"


Verified
5/5

2015-02-04

"The items were delivered as promised in a timely manner. "


Verified
5/5

2015-02-04

"Shipped quick and exactly what I wanted"


Verified
5/5

2015-02-04

"Outstanding customer service. Thank you !!!"


Verified
5/5

2015-02-04

"I've done business several times, will continue to do so!! "


Verified
5/5

2015-02-04

"great product & fast delivery"


Verified
5/5

2015-02-04

"Bought helmets, easy to order and figure out sizes."


Verified
5/5

2015-02-04

"As always, ordering was painless and delivery quick. Love this place."


Verified
5/5

2015-02-04

"Very quick shipping and great value! "

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Product Returns/Refunds/Exchanges
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Verified
5/5

2015-02-04

"Ordering from J and P is always easy. The product was at my house two days before it was supposed to be."


Verified
5/5

2015-02-04

"Great service, very quick delivery. Got exactly what I ordered.
Will use again and again.
"