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Product & services pricing
4.12/5
Chance of future purchase:
3.95/5
Shipping & packaging:
3.83/5
Customer service:
3.84/5
Return/Replacement policy:
3.52/5

Verified
5/5

2014-11-24

"It was a very simple and easy process to search and order products"


Verified
4/5

2014-11-24

"There was no descript of the inner cable length and that was significantly longer than adjustment allowed. Modification work had to be completed to my S&S carb. "


Verified
4/5

2014-11-24

"Custom Timken Bearing Conversion Kit dose not fit a 1954 Harley K modle"


Rep reply posted 2014-11-24
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-11-24

"Very easy to maneuver website. Chat person was very helpful and friendly. Process easy."


Verified
5/5

2014-11-24

"very satisfied quick delivery type product"


Verified
2/5

2014-11-24

"Shipping was very slow and then shipped the wrong thing. "


Rep reply posted 2014-11-24
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-11-24

"100% satisfaction .im kind of a computer challenged guy and had to call customer service to complete my order and they were great even took the time to help make it easier in the future ..my loves the leathers and I love the stickers lol.. Thanx again"


Verified
5/5

2014-11-24

"My order arrived ahead of schedule. Well packaged, high quality item. Thanks! "


Verified
5/5

2014-11-24

"Service was prompt. There was a problem with an order being doubled, but I called J&P and they were very helpful in straightening the problem out at no expense to me. A very trustworthy company that will be getting all my mail order business for my bikes.
Dave
"


Verified
5/5

2014-11-24

"I've been a Gold Card member with J&P Cycles for over 3 years now & I continue to received excellent service on each & every order they process for me.
Their website is easy to work with, their deliveries are always very timely & their website is very easy for anyone to work with in placing orders.
"


Verified
5/5

2014-11-24

"My new brake lights work great. They arrived in a couple days."


Verified
5/5

2014-11-24

"Order I great got it fast and with no issues "


Verified
5/5

2014-11-24

"Thanks, great job very satisfied. "


Verified
5/5

2014-11-24

"Fast delivery and overall great company"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-11-24

"Quick shipping! Easy website to use!!"