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Product & services pricing
4.12/5
Chance of future purchase:
3.95/5
Shipping & packaging:
3.83/5
Customer service:
3.84/5
Return/Replacement policy:
3.52/5

Verified
5/5

2014-11-24

"Everything delivered on time and quickly"


Verified
5/5

2014-11-24

"I ordered several times with J&P Cycles and although I am outside of USA, the delivery has been on time to my country where I reside. Information about the products also have been quite accurate and the website is easy to navigate through."


Verified
5/5

2014-11-24

"Perfect fit, everything was correct and fast "


Verified
5/5

2014-11-24

"Good and quick service always there for help if needed"


Verified
1/5

2014-11-24

"It took over a week to get the package, and they sent the wrong part!"


Rep reply posted 2014-11-24
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-11-24

"Great product. Great service."


Verified
5/5

2014-11-24

"My order shipped quickly,but was stolen from my porch. I called J&P cycles and they have allready shipped a complete replacement. They were very courteous, and helpfull. Like I told them, " I still have faith in J&P Cycles" I plan to keep shopping with them, and would recomend to everyone to shop J&P. Truthfully, M.C.Tripp"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-11-24

"they always deliver as promised. Plus their chat line is always helpful. I have been a jp customer since they started up and over the years they have only improved in every way"


Verified
5/5

2014-11-24

"Very good, never had eny problems returning something I don't want."


Verified
4/5

2014-11-24

"My problem was not with J&P but with the UPS driver that left the parts outside at the house next door."


Verified
3/5

2014-11-24

"Ordered a K&N oil filter received it and found that it has a quarter sized dent. Received the replacement and it had a similar dent in it. Luckily customer service was helpful otherwise I would have been irate over what happened. But I doubt I will be getting a oil filter from them again."


Rep reply posted 2014-11-24
A rep from J&P Cycles, JP Cycles, has responded:

“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”


Verified
5/5

2014-11-24

"buy in JP since 2009 and I'm vary satisfied wiht your service and quality of products"


Verified
5/5

2014-11-24

"Quality and quick, free shipping. To quote the Terminator - I'll be back!"


Verified
5/5

2014-11-24

"VERY HAPPY WITH MY EXPERIENCE WITH J&P CYCLES ITS WHAT I ORDERED AND CAME WITHIN 5 DAYS WITH NO CHARGE FOR SHIPPING THANK YOU EDWARD A CASTILE.... "


Verified
5/5

2014-11-24

"Very quick shipping and products were as ordered.
"