"Good product range, reasonable prices."
"Fuel line was too small and the hose clamps wouldn't work."
"Fabulous service, parts are already installed ????"
"service was quick and the product fit perfectly."
"Very quick, always right, thanks
,OCB CUSTOMS"
"Did an online order using an existing store credit. Had a small issue but the online chat person handled it quickly. To my surprise my order arrived the very next day, I have never had a problem dealing with J&P"
"An all good order. Received quite quickly considering the distance between the US and Aust."
"I would highly reccomend shopping at J&P cycles. They have a great customer service, fast shipping and easy check out. Thank you"
"I am happy with my purchase"
"Unhappy with the courier service,very slow in action. My good received is broken & i need a replacement."
“Thank you for taking the time to provide feedback regarding our products and services. It takes customer feedback to ensure we are maintaining the high levels of customer service and merchandise that J&P Cycles is known for. As a valued customer, it is this interaction that helps us to provide the world class customer service that J&P Cycles customers have come to expect. If you have not already, please contact customer service by phone, email or live chat so that we may file a claim with the shipping company and better assist you.
Once again, thank you for filling out our survey and we look forward to doing business with you in the future.
If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”
"Quick delivery and the items are perfect!"
"The customer service was great. The merchandise we could use was great. The return system was also great. Will order from them again and again."
"Ordered the quiet baffles for the vance and hines twin ovals. Wasn't sure they were going to do what I hoped for after reading comments on the net but couldn't be happier. They arrived on the day they were promised, not a very hard install and the pipes sound great.
"
"My only comment is that Puerto Rico is part of USA and shipping rates postal , FedEx or UPS are the same , and should be the same as if we were in Florida. "
"have not received order according to thank you e-mail they are waiting on vendor to deliver seems a little extreme to me to have to wait so long and not let the customer know anything, seems that by this time you could have offered a similar item that would have filled the bill but I guess that was not a management thought so it doesn't count, up to now you guys have been right on so maybe I have been just lucky, if I have not seen any action by end of day I will stop defending you when people start bad mouthing you,in addition to because I"m seeing most of jp responses are the same when I ordered the helmet it said and I quote" in stock will ship in one to two days" so there was no misunderstanding I took you for your word, and if there is a vendor problem I can relate, I just want to know these things happen do not push it back on me like I can"t read, I just want to be informed not ignored, and if the reason does not make sense then we can talk about that when it happens."
“Thank you for your feedback. We will be happy to provide more insight on your purchase if you are unable to retrieve the information needed on our web site at www.jpcycles.com and clicking on “Order Status” on the top right-hand corner. We try to notify our customers on the availability of our parts such as "In Stock," "Available," and "Unavailable" with a time frame if one is given by the vendor. Example: "Available, usually ships in 8-10 business days." We apologize if this information was incorrect or confusing. If you need further assistance or require more detailed answers, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747. Once again, thank you for filling out our survey and we look forward to doing business with you in the future.”
A rep from J&P Cycles, JP Cycles, has responded:
“Thank you for taking the time to provide feedback regarding our products and service. If you feel the product may be defective or incorrect and you have not already returned your item, we offer a 120 day satisfaction guarantee return policy . You may view the details of our returns process here: http://www.jpcycles.com/returns. Once again, thank you for filling out our survey and we look forward to doing business with you in the future. If we can provide any assistance to you, please do not hesitate to contact us either by emailing us at customerservice@jpcycles.com or calling at 800-338-1747.”