"Great service for beginning to the end. I liked the personal commitment toward their clients with professional recommendations and expertise.

We will definitely work with them again and highly recommend to others."

"Never came across a better group of hard-working, dedicated professionals devoted to customer service in all my years of buying technology from any-where. Hands down.
Customer Service is awesome because they give you build reports. Am working on this now, and that next. Final stages. Build complete.
Sales is awesome. Because they listen to you with a technical ear. They hear what you want, and actually know what you need. Big budget delivery, down to single user walking in the front door asking a question.
Pick-up or delivery is exceptional. We made an appointment (obviously local) and we arrived and everything was fully QA-ed and demo-ed. Build spec was followed, and when the manufacturer took to long to deliver a part, they upgraded us with a in-stock item.
Overall, with any human institution you are going to find problems. It isn't the problems that should make or break your opinion of a company. Its how they handle them that makes the difference. Jerry and his crew are awesome. The more technical the build, the better they like it.
Rating them as a raving fan and we will continue to go to them for all of our future computer needs."

"As I was about to shop the JNCS website, I saw this review page. If all companies were like JNCS, the world would be quite a place. Over seven years ago I purchased a custom-made desk top from JNCS. An upgrade to the Microsoft XP service pack blew out my RAID. Even though the warranty had expired, JNCS's technical department spent a day and half with me, over the phone, taking me step-by-step to restore my computer. They stayed patient and were never condescending. My friend was so impressed with them that he bought a laptop from them.

I am in the market for a laptop and the first people that I think of is JNCS."

"My laptop was overheating to the point where it would crash occasionally. J&N cleaned it out for me (fan oil, thermal paste, etc) and moved me to a solid state drive, which runs cooler.

Regarding J&N - responsive, friendly, knowledgeable. I've been there several times for small things. Once McAfee hosed my network access with an update. They figured that out for me. I work at home and they are and will be my go-to guys for laptop service and repair.

Regarding the SSD - wow. Just... wow. Lots of $$$, but it will be worth it. Who knew Outlook could be a "fast" program?

Regards."

"JNCS is a well-managed quality maker of custom computers. I recently had them make me a powerful computer to run complex architectural and graphics programs. When the computer arrived, it was DOA, due to the shipping company's obvious rough handling (UPS). The box had a crushed corner. So, JNCS said to send it back. I did. They decided to bill UPS for the rough handling and to build me a new machine from scratch, without me getting involved in the shipper's issues. They have just finished rebuilding my new super computer and are taking enhanced precautions (such as adding foam padding INSIDE the computer case this time) to deal with rough shipping companies. Good for me and for JNCS. A company that stands behind what they make, sell and ship.

UPDATE: 2 months later: the new computer from JNCS is working very well. It has a 7.6 to 7.9 rating out of 7.9 according to my onboard MS system evaluation software. That's an "A" back where I came from. I hooked up 2 monitors: a Dell 27" and 24" UltraSharp. Coupled with the JNCS super computer, I have an amazing system that is blazingly fast and sharp. State of the art. The top of the line Samsung SSD runs my software lickety-split and the dual 2TB HHDs RAID 1 backup everything every night at about 3AM automatically. I run my 100MB AutoCad files SIMULTANEOUSLY with large Revit projects and the JNCS computer never bats an eyelash. The 64GB of Ram was provided by JNCS at the lowest price in the Country, for certified, factory-installed memory. The 3GB k4000 Quadro nVidia graphics runs my big double monitors without a hitch. I have what amounts to a spilt 4470 x 1440 screen(s) area now. In layman's terms: that's about 46" wide x 13-1/4" tall viewing area. One of my favorite things is the nearly silent fans on the JNCS computer. I can't hardly tell it is on. The quality of my design studio is much enhanced by this improved level of quiet. There are what seems like an almost unlimited number of USB ports (2.0 and 3.0), so I don't have to use ugly USB port expansion adapters any more. JNCS told me, when I first called them, that they can deliver a "more robust" computer for less money, using standard components than anyone else, anywhere. They told the truth. JNCS delivers honest quality. The best bang for your computing buck. You won't be sorry. Nice people; quality components and systems. I have to watch every dollar these days. I feel good knowing that I saved a bundle and still got top quality with my JNCS computer system.

UPDATE: 8-9-2013
I had a Kingston RAM stick go bad. I was able to reach the JNCS technician that build my machine (Brandon) within seconds and he helped me diagnose the problem, and I am no technie. He immediately shipped me a replaced DIMM stick, and I received it several days later, no charge, as I am under warranty. THESE PEOPLE STAND BEHIND THEIR COMPUTERS. BUY AMERICAN. Buy JNCS: the best custom built power computers in the world. If I could replace the faulty part, you can. I never would have thought I could do this, but with JNCS behind you, you are not alone. I replaced the DIMM stick today and everything works fine. "

"I've been dealing with Jerry and his staff since they were a small store in Fairport village and have enjoyed the experience. I've purchased motherboards, drives, cases, complete systems and accessories with never a problem. The tech staff is highly experienced and has always offered me the best cost effective solution possible. They continue to be my go-to PC guys."

"Being a embedded software consultant doing LINUX and Android development as well as FPGA design, I asked them to build me a monster build machine.
That they did. Linux kernel compiles went from 15 minutes to 2.5 minutes. It is quiet even with the three huge fans. You should see the of processor cooler! They even loaded Windows and tested it with a 2560x1600 monitor. Then put Ubuntu 12.1 as I requested. All this at a fair price. "

"Quality parts, quality work, quality people. I ordered it, they built it, and when I received it I installed it without incident."

"Having purchased several high-end systems from JNCS in the past few years, the company’s strengths have become clear. Working directly with Jerry and his staff is always a pleasure and also highly educational.

Jerry’s relationship with Intel allows him to stay current with the latest cutting edge technologies and the customer can rest assured that every detail is addressed and nothing is left to chance.

The JNCS technical support staff is equally experienced, cordial, conscientious and fully equipped to address and resolve any technical issue that may arise.

Having said that, these machines are so well made and tested so thoroughly, that so far, my only contact with JNCS technical support has been to ask a few academic/technical questions.

Perhaps needless to say, I strongly recommend JNCS to anyone considering a high-end purchase in the future.

Sincerely,

Mark A.
Sr. Database Administrator
Strategy and Technology
QBE the Americas
"

"I have been using JNCS since around 2000 - always satisfied. And on the rare occasion that there is an issue (either right after the sale, or warranty), they are very responsive. Highly recommend."

"Just to make a long story short, my computer was a mess when I took it in for service at J and N. Now it runs like new and every thing works great. These guys know what they are doing, you can trust them, Great service. Thanks J and N. :)"

"Over the last 4 years I have bought two systems, and several components from J&M without any problems. One of the systems was a very custom build that didn't phase them in the least.

All of my contacts, both sales and support, have been pleasant, professional, and satisfactory. And very few, three or four supports calls which were mainly to confirm that something I was going to do was not going to fry the system.

J&N will always be my "go to" vendor."

"I received my computer system few days before thanksgiving day. I felt assured to see that the outside packaging of the computer was intact and fully secured since this had to travel from NY to CA. However few days after using the system I ran into some system events logs and we can't seem to resolve this. I can not be 100% sure whether it is a hardware or a software issue. The techinican and his team has been actively trying to help me resolve my problem. They have been helpful in many ways including the sales person whom you can receive ongoing assistance appropriately. However I fnally decided to return the system for an agreed refund. I believe they are a great company with good products, excellent services with competitive pricing!

Alfred"

"Highly recommend. The best customer service I have experienced shopping. I have been a customer since 2006. JNCS is my first choice in purchasing custom workstations. Fortunately for me, I haven't needed anything new and had zero issues with my last purchase.

The prices and customer service are unbeatable.
"

"I have been a customer for over 6 years. The service is exemplary. When you call you get a person, not only that, they know what they are talking about and go well above and beyond in order to make sure you get the system or bundle that you want/need. I am extremly pleased, and will continue to purchase future bundles and systems from JNCS. JNCS ROCKS!"