"J&N CS epitomizes what customer service shoulld be. I have worked in the service quality field for twenty + years and they are at the top of the game. From first question to delivery they ar #1."

"We purchased an ASUS/AMD64 MB bundle and everything works great. This was not our first time of doing business with Jerry and the rest of the great staff at J&N. As expected we got the same fast, competent service as in the past. They do not always have rock bottom prices however the small extra cost is well worth it to do business with a great company like J&N."

"I purchased the Asus M6800N (barebone- no OS). I called and spoke to Jerry, Jason, and Dean several times to answer my questions about the system and their service. I received the laptop about a week ago and so far everything has been just fine. It is a beautiful piece of machinery and I'm very happy with my purchase.

My main reasons for choosing JNCS over other resellers (I looked up many many resellers) were their excellent service over the telephone and their reasonable price. I feel safer with a small company with high ratings and who will remember my purchase than I do with a large reseller who may give me the run-around when I'm in a time of need.

We'll see how it goes in the future. Thank you, JNCS."

"I recently purchased a new PC from JNCS to replace an ancient home PC. They upgraded some components of their Stealth 9030 series at reasonable prices. The product shipped when they said that it would ship and it has thoroughly exceeded my expectations.

So far my only contact with this company was a simple setup issue which was resolved in about 1 minute.

I want to send my absolute endorsement of this company and the people within it.

A. Mitchell"

" I purchase the Asus M6N laptop from JNCS with the help of Jason and Dean. They were very helpful in answering any questions before and after the purchase. Dean made a mistake with stock availability and offered to upgrade my laptop from a SXGA to WXGA for free. When I decline, he upgrade my shipping from ground to 3 day for free. Excellent!!
I have used the laptop for a week now and it was great until recently when the DVD/CDRW gave me problems. I spoke to Allen and another rma department guy to try and solve the problem. This was a known problem with the DVD/CDRW drive, where the drive was intermittently working. Even though I could not reproduce the problem to tell Allen, they went ahead and gave me an RMA number anyway incase the problem comes back. I also had other small questions that they help answered. Great staff!!
I just had one problem with JNCS website, where it states,"Battery life is amazing with this product - using a 1.4Ghz CPU, with constant use, we have consistantly observed 4.5+ hour battery life before recharge". I could only get 4 hours with Max Battery settings. I have the lowest speed processor, 5400rpm HDD, no WIFI, and DVD/CDRW. I'm just picky because I was aiming for a very portable laptop and goodies. Overall, very good laptop and company.
JNCS is not the cheapest but close enough with the excellent staff on-hand. However, they are cheaper than PowerNotebooks and has the same dedicated staff to answer my questions."

"Over the years, I have purchased at least three complete systems from J&N, plus a number of individual upgrades and pieces / parts. While it's true they don't have the cheapest prices in the world, they do have the absolute best customer service, and you don't need to worry about buying junk because they don't sell any. From pre-sales questions to delivery, from technical support to just saying hello, I have never met a finer bunch of computer experts than the folks at J&N. You will not be disappointed. "

"I searched all over the web for this particular notebook configuration (an ASUS M3N with SXGA+ screen). I called JNCS, finally, and spoke with the owner. I told him my specific needs and found him to be not only helpfull and professional, but a nice guy. It turned out he had a unit coming in which was being returned by the person who bought it. Jerry (the owner) not only told me the buyer's reasons for returning the unit, but he answered all of my questions. He did this all without any hint of an attitude or complaint toward the previuos buyer. I found that a pretty good indicator of character on his part and this further gained my confidence. I recieved the notebook a day and a half after I ordered it (a 3000 mile trip). It was PERFECT! I've been using it for 10 days and every day I like it a bit more.
If the guy who returned this M3N ever reads this, I just want to thank him for returning it and making it possible for me to own it! So, THANKS!
By the way- the after purchase service (just talk, in my case) has been just as pleasant. I HIGHLY recommend JNCS."

"My motherboard required replacing last summer which J and N did for me very promptly and reasonably. As they have a record of my computer
and its components, I called them last week when
my video driver became corrupt to see what the fix was as I could not find a driver cd. J and N Tech Vinh told me exactly how to download and install the driver and emailed a link to me which took me to the exact driver needed. I was back in business in minutes and delighted. My son and I have bought several computers and upgrades from J and N and appreciate their expertise and record keeping as it makes comunicating with them and modifications to systems fast and easy. I will continue to go to J and N Computer Services
for any future needs. Paul Pembroke, Shortsville, NY"

"I found them on the Internet and called them. I was pleased with their courteous fast knowledgeable service. I purchased a notebook computer from them and when I had questions about the computer peripherals I got good answers to my technical questions. "

"The entire experience was pleasant and positive. I am very happy with the online and phone service and the laptop I ordered arrived promptly and exactly as expected. Also, the price was about 10% cheaper than the competition. Very highly recommended."

"I had purchased the ASUS M 3000 N sight unseen since it was over the internet. By the time it was all said and done I had it in my hands on January 10th, 2004 and proceeded to install XP Pro. In the interim I had the opportunity to live with the unit and discovered some quirks that I didn't like. For example, on the right hand side when you press the PgDn & End keys my pinky, not my index finger would sink down! Then I recall a nightmare Toshiba I had which caused me to replace that unit's keyboard once every 6-months or so since it faultered. I spoke with merchant who told me he'll replace keyboard for free if it breaks down, but also advised me of a 15% restocking fee if I wanted to return it, which @ a $1500 purchase price comes to a whopping $225! This in spite of the fact that's not even 15-days since I had said unit in my hands. That is absolutely outrageous, considering from what I am now told profit margins in the notebook business run @ 10% clip! Caveat Emptor on me, but this merchant MUST reconsider revising this outrageous "re-stocking fee" which in this case ends up making him a greater profit. Further this unit's optical drive loads on the right hand side and is underneath the keyboard. Thus this sinking feeling one gets from the keyboard and this merchant's unjust fees."

"Very please with the service and products. There pricing is not rock bottom cheap - but you get what you pay for and you are paying for service. I've never had anything but outstanding service and support from them."

"I only regret that I didn't find this place sooner. The prices are right and the gentleman I did business with, Dean, was extremely knowledgable, friendly and very very helpful.It's a pleasure to find a place where people know what they are selling and give you sound advice when you ask. I will shop here in the future, without a doubt. "

"Excellent pre-purchase advice.
Prompt shipping.
Excellent costomer service after purchase."

"These guys were no fuss, no muss, no bother. From start (the sales guy ) to finish (the machine), they were professional, on-time and well done. "