"This company is INCREDIBLE!

I purchased a Motherboard bundle on 8-9-02 from them which included an Asus A7M266 MB. This board recently died and I planned on giving JNCS a call and find out about repair/replacement. To my surprise, I could not find the receipt from last year! My wife and I went thru old records and found the cancelled check with the order date. I then called JNCS thinking I didn't have a hope of warranty support. I have every receipt from every other purhase but this one. I explained the situation and they tracked down my order with the date I provided. Then they gave me a RMA number! They replaced this board that I bought 9 months ago with no receipt!!! Any other place would have laughed at me.

I still can't believe it.

This is a company that backs their bundles. If you are thinking of purchasing a MB/CPU/memory upgrade it would be foolish not to buy from this company. Not only are their configurations tested, they really stand behind what they sell."

"I am local (within a short driving distance) to JNCS here in Rochester. I had a power supply decide to fail at 15 minutes to 9PM. After verifying the power supply had indeed failed at 8:55PM I called JNCS. They were closing at 9PM that night but after explaining my situation he offered to stay open a few more minutes. I went to JNCS picked up the new P/S and was up and running again. I wish could say I had some critical report due the next day or something but to be honest I just wanted to do some gaming that night! I have dealt with JNCS on many other occassions and have had a good experience. In this case I was impressed that they were willing to stay open an extra few minutes so I could be up and running again that night. I don't think I would have gotten that kind of treatment if I called CompUSA at 8:55PM and asked them to stay open a few more minutes!"

"I won a monthly promotional drawing for $350 in parts. I have also purchased several things
in the past few years. Courteous and helpful."

"Hello, I ordered a motherboard bundle from jncs.com and I am extremely happy I ordered from them. The wait to order on the phone was less than a minute and the people I spoke to were friendly and knowledgeable. My order arrived within a few days as promised. It was very well boxed up with easy to follow instructions and every thing was in perfect condition. I would recommend them to anyone and I will order from them in the future. Thankyou jncs.com for making my online purchase a positive one!!
"

"J&N is about a 5 minute drive from my house. Every time i've visited them, they've been very helpful and have assisted me with many things. They're very knowledgable and know what they're selling, unlike a lot of places. If you live in the Rochester, NY area, go check them out!"

"The best way to rate a seller is not to look at the way they handle customers who have no trouble...instead, it is how they handle problems that is the mark of the outstanding sellers we all want to patronize.

I've dealt with JNCS for years, buying parts and also two full system builds. I've always been very satisfied with their service. My last system had a pesky intermittent, non-repeatable problem of the sort that is a bear to troubleshoot. Jerry and his staff bent over backwards finding and fixing this problem, long past the point where many others would have given up. They swapped out memory, motherboard, CPU, cables, and hard drives. They stuck with it until the problem was fixed and I was completely satisfied with my system, which has given me no more trouble. I felt so awful about the amount of time they spent on this, I offered to pay for some of those hours, but they refused.

This was not just 'good' service, it was outstanding service. I cannot recommend JNCS highly enough. Anyone who is considering dealing with them should feel confident that they'll be treated right."

"I purchased an Abit KR7A-Raid motherboard bundle from J&N, along with two new Maxtor hard drives, a modem, and a sound card. Everything was shipped as promised, and the pre-tested mobo installed without any problems. They also include some helpful information about proper installation of the bundle. You can purchase the individual parts separately for a bit less than the bundle price, but pre-testing is worth its weight in gold if you have ever assembled a computer only to find the mobo is bad, then having to disassemble it and then RMA it back to the vendor. There are live people at J&N, and when I called with a question, I spoke to Jerry, the owner. They have a tech support line staffed during regular business hours. Many other vendors only offer e-mail support. The other benefit to buying their bundles is that they have pre-screened mobos that cause trouble and won't sell them.

This is the second major purchase I made from this company. Last August I bought a pre-built computer system from them (Asus A7M266 Gamer system). Let me back up and say that I first ordered an A7V133, but upon arrival, the computer was malfunctioning and their tech support could not straighten it out, so THEY paid to return the computer and shipped me the second system (the A7M266) which was better anyway, and which performed perfectly. How many companies do you know of that will pay the return shipping on a computer system under an RMA? Again, at that time, Jerry was very courteous and available when I was somewhat concerned about what was going to happen.

I highly recommend this company, both for someone who wants a pre-built system, and if you want to build your own, with the help of a pre-tested mobo bundle. It is a lot of fun to do it yourself."

"Nice counter person, too. Very patience when I asked questions."