ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.65/5
Chance of future purchase:
3.69/5
Shipping & packaging:
3.54/5
Customer service:
3.59/5
Return/Replacement policy:
3.52/5
Featured Review


Verified
5/5

2024-07-08

always on time

"always on time

always notified and kept up to date
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-08

Timely, courteous service.

"We ordered the wrong part, but it was easy to contact seller and receive instructions. Took a few days to process our refund, but of course, that is to be expected. "

Detailed Review Benchmark + -
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-08

16-44 rxl manifold gasket

" Your policy of allowing customers to pay an online order by check allowed me to order thru Jack's as online I pay either by check or Paypal. If I can't, I don't order online."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
4/5

2024-07-08

country of origin

"I think the part description should include the country in which the part is manufactured. I will admit that the part fit perfectly and is performing well."


Verified
5/5

2024-07-08

Parts for weed eater

"Great response, quick delivery. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-07-08

I have been waiting on a part for over a month now

"I have been waiting for ever to receive the part I ordered. Enough already. "

Detailed Review Benchmark + -
Pricing of products and services

Verified
1/5

2024-07-08

Part not available.

"They were happy to charge me for a part not in stock. Still waiting for it 6 weeks later. Cannot cancel the order online."


Verified
5/5

2024-07-08

seamless

"five star- will be a repeat customer."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
3/5

2024-07-08

Still Waiting

"Ordered parts on 6/6/3024. Today still waiting on almost half those parts which are still on back order on 7/8/2024. It has been a slow process with no estimation of
final delivery dates after more than a month of waiting.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-07-08

Out Standing Business

"Excellent website great prices had everything I needed, super fast shipping, thanks so much top-notch 100% seller!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-08

Oil seals for my riding mower transmission

"Very easy to order. Shipped quickly and was the right item."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-07-08

Exactly what I needed, great price and delivery!

"Title says it all. I needed new feet for my generator, got them at a great price and super fast delivery. Thank you Jack’s Small Engines!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-07-08

great price quick delivery

"Easy to order and came quick. Put the new wheel and back in business. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-07-08

Just What I Needed!!

"Order a carburetor fir my Husqvarna 326LS Trimmer. Install was easy and started right up! I've ordered parts from Jack's before and it's always what I need! Will definitely order again if needed!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-07-08

Get your act together

"I ordered something off of the website you said you had plenty in stock and then you back ordered it on me. You need to figure out how to get your inventory to match your online inventory count because as a new small business owner word-of-mouth everything and you screwed me over."