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Product & services pricing
3.65/5
Chance of future purchase:
3.69/5
Shipping & packaging:
3.54/5
Customer service:
3.59/5
Return/Replacement policy:
3.52/5
Featured Review


Verified
5/5

2024-07-08

Parts fit perfect

"Parts were exactly what I ordered. Good communication and shipped well. "


Verified
5/5

2024-07-07

replacement part

"needed for replacement of old gasket"

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Verified
5/5

2024-07-07

Great parts selection

"Great service and great prices"

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Verified
1/5

2024-07-07

Not good.

"Getting a review before the product you order is not good. "


Verified
5/5

2024-07-07

Great selection small engine parts

"Had a Briggs cylinder head gasket in stock, received quickly. Briggs site had to back-order, receipt took 2 weeks"

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Verified
5/5

2024-07-07

lawnmower engine brake cables (2)

"Took three weeks to deliver but one cable was out of stock from their supplier, Jacks kept me updated"

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Verified
1/5

2024-07-07

said in stock but was not.

"I ordered a steering rod assembly for my toro lawn tractor. There sit said it was in stock and would be shipped in a few days. After a few days I received an email saying they didn't have it in stock, and it would be in from the factory soon. After a couple of weeks, they said they said it would be longer. I couldn't wait any longer, so I bought one from a shop by me. They did refund my $165.00 that they had for a month. I don't know why they would say they have an item in stock when they don't. Next time I will just buy local."

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Verified
5/5

2024-07-07

Thanks

"So far so good, glad to have a resource like Jack's!"

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Verified
1/5

2024-07-07

Ridiculous.

"I called in to order a 5.5 gpm pump to replace the one that quit working on my Northern spray rig.
My credit card went through but I was told by the woman taking my order that I had to go into
My online banking account and give them the number for that charge to prove so was who I said I was. I explained that I was 75 years old and did not do online banking. They told me my order was cancelled. This policy is ridiculous. The woman explained it was to eliminate fraud. I told her she wasn’t getting a thing from my banking acct other than the info on my card. I ordered this pump from another vendor. No problems and was $15.00 less.
"

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Verified
5/5

2024-07-07

Parts & Delivery

"You cannot go wrong wrong with Jack Small Engine. They have the fastest delivery service I have ever experienced. I've never had to return any parts what so ever. When I install a part from this compnay it always solve my issues. I am totally happy to know that I can depend on this compay and that they are always there for me in times of needs. Thank you Jack Small Engine! ARMY STRONG!!!"

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Verified
5/5

2024-07-07

Push mower parts

"Always have what I need, fast"


Verified
3/5

2024-07-07

Still waiting for my parts

"I have previously ordered parts and have gotten them in a reasonable amount of time. I ordered parts for my Zero turn in June and am still waiting for them. I know parts go on back order, but no attempt has been made to get the back ordered part from another source. I ended up getting my parts from another source to get my mower running again. I will wait for these parts so I can have them for future use but I don't feel they stocked up well enough for the summer mowing season to avoid such set backs. Thank You"

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Verified
5/5

2024-07-07

Jack’s is the Best!!

"Great prices, fast shipping and customer service!"

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Verified
1/5

2024-07-07

Excessive Wait Time For Part

"I have ordered a part over a month ago. Still not received. Called the manufacturer of the unit and they stated Jacks Small Engines handles all of their replacement parts. No other way to get the part. "

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Verified
5/5

2024-07-07

Generac recommended

"Jack's was recommended by Generac for replacement maintenance parts for my portable generator. Jack's had all the Generac brand parts in stock, delivery was fast and parts worked as expected. Will buy from Jack's again in the future for all my small engine parts."

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