"Great! Love my new Forrester."
"Never received any shipping notifications or any confirmation emails. Figured for sure I had been scammed. I did receive my order and it was correct."
"Great prices, they even offer free shipping if you catch a promotion, either way, their shipping costs were competitive compared to other Suby Parts dealers. FAST SHIPPING!"
"Order an accessory for my Outback. Great price and communication on it's delivery!"
"The staff at Jenkins is always courteous, even if all you want to do is look. Ryan helped us pick a car, never trying to steer us away from one but making sure we considered all options. Once we chose one, Mike made the paper work part fun and understandable. After the purchase, Lexxy showed us the features of the Impreza and followed up a few days later to make sure we had no questions. Two trips for accessories and both timers the staff was knowledgeable and helpful"
"The box was damaged. There is no packing slip in the box and it was impossible to check if anything is missing. There is no installation instruction.
During the order process I exactly described male and model of my car, but part I received is not fit.
I try to call company to get instruction how to return wrong part, was on hold almost an hour, left my phone number, still waiting that someone contact me. "
"Fast shipping and excellent value on my OEM Subaru Ascent, splash guards. Easy to install with help from the Internet. Would buy from this company again."
"Best price in my accessory and package arrived as expected. "
"20 percent off but with scratches on both sides it should have never been packaged up and sent out for delivery. "
"They did a very good job on shipment, very fast(they use Fedex!), the price is good, all new products!
Cause I bought a crossbar from Devil subaru at the same time(at San Jose, CA), they used USPS, the package lost tracking after the possession. And it's a nightmare to conmunicate with their customer service. They let me to check with USPS said they have no control after ship out the product. I have to talk with my credit card company to get the refund.
So Jenkins subaru is much better! The reason I gave 4 stars because I bought a Thule Canon XT rack, one of the screw has manufactory problem , I have to order a replacement from etrailer, cost me $10."
"Ordered setback covers for my outback. They took my money on 20 Feb 2024. Never received an email confirmation or anything. It's been 10 days. "
"The shipping was fast, everything well packed. My only concern is that I never got any notification by email, no tracking, nothing. And yes, I kept looking at my Spam."
"I ordered two rims for my Subaru 2019 Impreza. The ordering process went great but I got a message that an email confirmation would be sent to me on my email. I did not get any emails; I checked my spam and junk folders but nothing was there. I called the store and they did confirm my order, but could not help me with the email confirmation, shipping status, and tracking because they did not have much information about online operations. I wrote to the email address provided on the website but received no response. I was starting to have doubts about the legitimacy of the operation after my card got charged but not for long because the product was delivered to my doorsteps very soon after that. Overall, great job with shipping and product quality but prompt response by the online operations could have made the experience much nicer. "
"I had a terrible experience buying a roof rack from them online. The product description was deceptive as what I received was not new but rather used and broken. They are unwilling to own up their mistakes and arrange for the item to be returned. Their expectation is that I pay for Wyatt they broke. Since I'm out of state it seems their practice was to unload a used item since the return would be too much of a hassle. I would not but from them again."
"Great service! Great pricing! Fast shipping!
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