"I am in love with Jerry's. I stumbled upon this funky little art site when I wanted to begin painting. Whether you're into oils, watercolor, drawing, sculpture, or some other medium, Jerry's is going to have what you need.
The prices are very competitive and other craft stores in this region (like Michael's) are worthless when it comes to quality art products. Jerry's is the place to shop."
"My order was cancelled without letting me know."
"Service; very fast and safe delivery tracking etc "
"Fast shipping and canvas holder works great!"
"Easy shopping and great prices. "
"Jerry's Artarama is my go to art supply retailer- I live in a remote area, and as a working artist and instructor, I rely on them to get me what I need, when I need it. I recommend them as a source for student artists as well, particularly around the beginning of each semester- great deals to be had."
"Always order from Jerrys because of the price and convenience."
"Love shopping at Jerry’s online. Site is easy to navigate and sales are great! Almost always have everything I’m looking for in stock! Best for all my artist needs."
"Especially on mobile, its hard finding things on the cite, often on moble the app will freeze from so much stuff in some catagories i wish it was more organized"
“We regret to hear that you had trouble placing an order on our website via the mobile site. We welcome your feedback to help imporve your shopping experience. If you have any questions or suggestions, please contact our customer service team at 800-827-8478 or you can email us at cs@jerrysartarama.com ”
"Ordered two items. One is on the way sand one is not.
Never told anything about not being in stock or back order?? "
“Thank you for contacting us. We understand that you have some questions regarding our backorder policy. I am including this policy below. Please review, and if you have any questions, do not hesitate to call or email for clarification.
Our New Backorder Policy is as follows:
In an effort to improve our company’s order fulfillment speed and overall customer experience, Jerry’s Artarama has recently changed our backorder policy. We are no longer accepting orders with out of stock items listed. Our website is updated on a daily basis if the stock for an item becomes unavailable. If an out of stock item(s) ends up unavailable once the order hits our system, it will automatically cancel from the order. Instead, our system will allow the customer to receive an emailed alert when the item has returned to stock at our warehouse. We believe this will allow our company to process orders quicker and more efficiently, as well as put pressure on our vendors to provide these out-of-stock products in a timely manner. We offer you the ability to sign up to receive an “In Stock” alert on items that are marked “Out of Stock” on the product’s page on our website. When we receive the item back in stock at our warehouse, you will receive the emailed notification letting you know the product is now available to order. Please let our customer service department know if you would like to reorder the canceled out of stock item once it becomes avaialbe.
”
"Easy to order and easy to contact customer service for questions - and love the free shipping over $35"
"I have always had excellent customer service and is my favorite place to shop for my art supplies."
"ordered an easel but it wasn't in stock. waited through the first in stock date, then a second one, and finally canceled the order. funds were returned to my account quickly. "
“Thank you for placing your order with us at JerrysArtarama.com. We sincerely apologize for any inconvenience that the out of stock easel caused you. I am including the new backorder policy below. Please review, and if you have any questions, do not hesitate to call or email for clarification.
Our New Backorder Policy is as follows:
In an effort to improve our company’s order fulfillment speed and overall customer experience, Jerry’s Artarama has recently changed our backorder policy. We are no longer accepting orders with out of stock items listed. If an out of stock item(s) ends up unavailable once the order hits our system, it will automatically cancel from the order. Instead, our system will allow the customer to receive an emailed alert when the item has returned to stock at our warehouse. We believe this will allow our company to process orders quicker and more efficiently, as well as put pressure on our vendors to provide these out-of-stock products in a timely manner. We offer you the ability to sign up to receive an “In Stock” alert on items that are marked “Out of Stock” on the product’s page on our website. When we receive the item back in stock at our warehouse, you will receive the emailed notification letting you know the product is now available to order.
We apologize for any inconvenience. Thank you for choosing Jerry’s Artarama as your art supplier!”
"Was a good place to buy pencils in bulk, fast shipping, I will buy again. Recommended!"
"I love finding great deals on the art supplies I order for my paint classes! I always get my orders quickly and that's great."
"Great value, good service, easy returns or corrections if something is missing. Have been extremely happy over the last few years with JERRY’S ARTARAMA "
A rep from Jerry's Artarama, JerrysArtarama, has responded:
“Thank you for inquiring about your recent order with us.
Unfortunately, your order was canceled due to credit card issues. The card was declined your bank or credit card company and we suggest that you contact them regarding the reason for the declined card. Our customer service department did reach out to you via email to notify you of the cancelation. Please contact your bank and check the billing address information that you provided for the card.
If you wish to replace the order or if you have any further questions, please contact us at 1-800-827-8478. We are available from 9am-6pm EST Monday through Friday to assist you.
I apologize for any inconvenience. Thank you and have a great day.
”