"I am in love with Jerry's. I stumbled upon this funky little art site when I wanted to begin painting. Whether you're into oils, watercolor, drawing, sculpture, or some other medium, Jerry's is going to have what you need.
The prices are very competitive and other craft stores in this region (like Michael's) are worthless when it comes to quality art products. Jerry's is the place to shop."
"I bought flaoter frames that arrived damaged but customer service was very good and offered to replace or refund right away based on photos I shared."
"Jerry's Artarama never disappoints!"
"The product was missing an and I received no response when I tried to contact Jerry's. Trust is an issue."
“We apologize that there was an item missing in your order when you received it, it is possible that the item was not included in the box when originally shipped. We would be more than happy to send this item to you; typically it takes 1-4 business days to process a replacement then depending on where you live in the USA 2-9 business days in shipping time.
However, if you would like a refund for this item instead of getting a replacement that can be done as well. Refunds typically take 3-5 business days to process into your account.
Please decide which you would prefer; when you email cs@jerrysartarama.com please follow the following instructions:
1) Check your email status as being HIGH IMPORTANCE
2) Write the words URGENT in the subject line after the current title
If you do not mark your letter as high importance or as urgent in the subject line your email may not be responded to for at least 24-72 hours, to get this done immediately we need you to please follow those mailing instructions so we get this handled as quickly as possible for you.
”
"Package of watercolor paper was in plastic. YEA! UPS left the box on an outside deck in the rain. !!"
"Jerry's friendly staff is always ready to locate items in the store. And everyone is ready with suggestions about using products in inventive ways. Likewise cashiers are cheerful and able to pack odd-size-and-shaped items well."
"Jerry’s has a huge selection of media, often with deep discounts. Shipping is typically fast with the standard option. My only suggestion for improvement is their online search engine. Different items present based on the exact wording in the search so there may be items in inventory that remain hidden due to exact choice of search words."
"If calling CS they do not know ANYTHING about paints, zip.
So you have to call the store
And wait and wait and you might get lucky and speak to someone knowledgeable that day or not.
Waiting for a call back on a question regarding Golden Gold metallic acrylic paints
NEVER happened
No one ever returned my 4 calls!!!!!!!!!
You can not expand sales if you can not serve the customers you have."
“Thank you for taking the time to post your review. We apologize sincerely that you have not received a call back about your technical question. Our staff prefers to fully research technical product questions to avoid giving the incorrect answer. Hours of Operation
Monday - Friday 8:30am - 9:30pm EST. Live Chat Monday - Friday 9:00 am – 9:00 pm EST. Saturday & Sunday Live Chat 9am - 5pm EST. You can contact us by email, phone, or live chat to request an inquary into the product. Occasionally we may refer you to the manufacturer or vendor of the paint who may be able to better answer your question. Thank you very much for your honest feedback. We look forward to hearing from you soon so that we can imporve your overall shopping experinece. ”
"FIrst time that I did not get everything I ordered. No previous notice that the materials were not available. Materials needed for a class - would like some type of notification at time of shipment if materials are not being shipped."
“Thank you for placing your order with us at JerrysArtarama.com. We sincerely apologize for any inconvenience that the missing items have caused you. I am including the new backorder policy below. Please review, and if you have any questions, do not hesitate to call or email for clarification.
Our New Backorder Policy is as follows:
In an effort to improve our company’s order fulfillment speed and overall customer experience, Jerry’s Artarama has recently changed our backorder policy. We are no longer accepting orders with out of stock items listed. If an out of stock item(s) ends up unavailable once the order hits our system, it will automatically cancel from the order. Instead, our system will allow the customer to receive an emailed alert when the item has returned to stock at our warehouse. We believe this will allow our company to process orders quicker and more efficiently, as well as put pressure on our vendors to provide these out-of-stock products in a timely manner. We offer you the ability to sign up to receive an “In Stock” alert on items that are marked “Out of Stock” on the product’s page on our website. When we receive the item back in stock at our warehouse, you will receive the emailed notification letting you know the product is now available to order.
We apologize for any inconvenience. Thank you for choosing Jerry’s Artarama as your art supplier!
”
"Consistent and good quality. Very happy"
"Love Jerry’s Artarama! Haven’t had any issues with service or product. Plus, I love the little mini products offered for trial. "
"The items I ordered game on time and in excellent condition, just I expected."
"The quality of the Item I received is better than expected, The price was competitive and the shipping was very fast."
"As a professional artist, I value the products and prices I get from Jerry’s. I love that the orders are correct and promptly delivered. "
"Very smooth transaction and delivery"
"Buying from Jerry's Artarama is always a great experience. They have a great selection, great pricing and great service"
A rep from Jerry's Artarama, JerrysArtarama, has responded:
“We apologize again that the floater frames arrived damaged, but we are so glad that you contacted us so that our customer service department had the opportunity to assist you with an exchange or refund. We take great care and pride in offering the best of the best for you through careful packing, expedient shipping, great product, the lowest prices possible, and a caring and understanding customer service department. ”