"I am in love with Jerry's. I stumbled upon this funky little art site when I wanted to begin painting. Whether you're into oils, watercolor, drawing, sculpture, or some other medium, Jerry's is going to have what you need.
The prices are very competitive and other craft stores in this region (like Michael's) are worthless when it comes to quality art products. Jerry's is the place to shop."
"My last order I had a question and called. Talked with customer service, no wait time and my order had not gone thru yet so they flagged it to make sure when it came thru it check it and make sure my request was taken care of, which it was!
Thanks to all at Jerry’s "
"I am not sure if they understood what I ordered, I would have preferred the wider frame but got the skinny ones and one of them did not come with the necessary fastening products
Going to try again and see what happens "
"Usual timely response to order but they neglected to send my bonus gift."
"Always receive the products I order and on time at GREAT prices!"
"They have never failed to give great service and the very best products at a reasonable price. "
"Easy to place the order. Easy shipping. Thanks Jerry and friends!"
"Received everything I ordered, packed securely, in a reasonable amount of time."
"Good pricing, good products and efficient delivery."
"Didn't expect the quality to be that great. It was great!"
"Been a customer for many years. My last 2 transactions on the website have been terrible- After selecting and placing many items in the shopping cart and then going to place order have been met with unexplained error messages telling me to call . The first time I did and then had to redo the entire order with someone on the phone. Then the next day, after order had been placed, kept getting messages that I still had items in my shopping cart. The last time I tried to order on a Saturday, got the error message to call- and no one is available to call. I could leave a message on the voicemail with my order- but did not have confidence after reading 12 item numbers to an answering machine that the order would be correct. Eventually found another way around it, but the website needs to operate more smoothly. Also always getting notices about sales, but then when you check out sales are not applicable on most items."
“We regret to hear that you had trouble placing an order on our website. We welcome your feedback to help improve your shopping experience. We apologize about the issues you’ve been having with the website. We are working on solutions as quickly as possible and appreciate your feedback. In the meantime, we are happy to take your order over the phone. Customer Service is available Monday - Friday 8:30am - 9:30pm EST and our number is 1-800-827-8478. We appreciate your patronage and will have this resolved in the upcoming months. Thank you and have a great day!”
"Absolutely in love with all the purchases I’ve made with Jerry’s over the years! "
"Received it quickly and packaged well. Great product."
"Ordered various plein air frames for an upcoming show. They arrived in three days, free shipping! Plenty of time to finish paintings."
"Worth an extra $3.00 for faster service. Arrived on-time. The watercolors are beautiful and just what I wanted. "
"They always deliver the best product in a timely manner!"
A rep from Jerry's Artarama, JerrysArtarama, has responded:
“Thank you for your contacting us. In the future, the Free Gift button is located at the top right of the Shopping Cart. You must click the button, select the free gift, and it will then add to the cart. Unfortunately, since this order has already shipped, we are unable to add the free gift to this order and we are unable to send out free gifts separately. However, we would be more than happy to include it in your next order free of charge. This next order would have to be placed over the phone, as we are unable to modify the cost of the item for online orders. When you are ready to place your next order, please contact our Customer Service department at 1-800-827-8478 and any of our representatives would be more than happy to help! Our office is open Monday through Friday from 8:30am-9:30pm EST. At the very beginning of that call, please reference the below information so that the representative on the phone may verify this and include the free gift in your next order.
Order Number:
Item Number:
We sincerely apologize for any inconvenience this has caused.
Please let us know if there is anything further we may assist with in the meantime.
Thank you and have a great rest of your day!
”