"Honestly, the ring looks better in person than it does in the pictures! My fiancee has been getting nothing but compliments about this ring. The detail is actually beyond what I had expected as well. Great work, Jeulia! Even as someone who shops online regularly I was unsure whether to risk purchasing such an important item online without viewing it first but I can honestly fully recommend Jeulia to anyone looking for quality silver rings."
"Grazie per la disponibilità gli oggetti sono davvero belli. "
"Thank you so much for your kind service. The bracelet is beautiful! Lovely"
"I have received my order today.
Thank you so much . I’m really happy with the items,
and will definitely order from you in the near future."
"We received it yesterday afternoon and are very happy with it. Hope.you enjoy a great day."
"Je n'ai pas reçu ma commande, je me bats depuis 1 mois pour recevoir ma commande, et là on m'envoie des mails plusieurs fois de suite les mêmes afin d'éviter de me renvoyer ma commande ou de me rembourser. En communiquant mon expérience sur Facebook, je me suis aperçu qu'énormément de clients n'étaient pas livrés et que la moitié de leurs avis positifs étaient fait par des influenceurs ou lanceurs de produits. Alors passez votre chemin si vous ne voulez pas être comme moi délestez de 244 euros rapidement. Plainte police faite, plainte 60 millions de consommateurs faites il me reste le trubunal de commerce mais tant que je n'aurai ni remboursement, ni livraison de produits je me battrais, je déteste les escrocs et les voleurs.... Vous pouvez me contacter en MP, je vous enverrais les mails envoyés par cette société pour ne pas vous rembourser"
"I got my package today. Thank you for following up with my order.
Excellent customer service."
"Thank you we love it! I showed my kids the necklace for my mother in law and they loved it! Thank you"
"Hi i just received my flower necklace wow love it so unique. Thank you"
"I am happy to tell you that, I received my ring it is wonderful , I am so happy with it. THANK YOU"
"I just want to inform that I received my order today and I am soooo happy. They are beautiful, the material great and received so on time. Thanks so much."
"People keep asking me where I got them from, if you guys have any promotions or any special coupons you have I can let the people know and purchase more items myself. "
"Even though the full order is still not here, after receiving the first few items, I really love how the items turned out!!!!"
"I have received it thank u so much it looks amazing"
"I received a gold and silver ring as a Christmas gift. In less than a week the gold plating is coming off and showing the silver underneath. As it was purchased as a gift in time for Christmas it was past the 30day refund period and they have said they won't do anything about it as I need to follow the care instruction. I have followed them so it's very frustrated. They said they will send a replacement ring out but expect the same will happen again!"
“We apologize for the issue you have encountered with the discoloration of your ring. We understand your frustration and would like to address your concerns regarding the return and refund process.
According to our return and exchange policy, orders can only be returned within 30 days. However, we do offer a one-year warranty service to ensure customer satisfaction. Discoloration can occur due to various factors, such as the ring coming into contact with certain chemicals or substances. To address your concern, we have already sent you a new ring as per our previous agreement. The replacement ring has undergone strict quality checks to ensure its durability and longevity.
Sincerely sorry to hear that you are not satisfied with this solution. We value your satisfaction as our customer, and we are committed to resolving this issue for you. Please feel free to contact us via email at any time, and we will do our best to provide you with a better solution.”
"HelloEverything arrived today. Beautiful.Thank you Greetings "
A rep from Jeulia, jeulia, has responded:
“Nous nous excusons pour la gêne occasionnée par la non-livraison de votre colis.
Nous avons enquêté de manière approfondie sur la question sur la base de la preuve de non-livraison que vous avez fournie, et il semble que la société de logistique ait déclaré : « Veuillez communiquer avec le transporteur pour confirmer. Le colis a été livré avec succès à votre adresse. Contactez le vendeur pour plus d'informations. assistance." Cela suggère que le colis a peut-être été volé et, malheureusement, la société de logistique ne veut accepter aucune responsabilité dans cet incident.
Dans ces circonstances, nous avons le regret de vous informer que nous ne sommes pas en mesure de proposer une réexpédition gratuite du colis. Cependant, en tant que client apprécié, nous sommes prêts à assumer une part importante de la perte. Veuillez vérifier vos messages FB et faites-nous part de vos idées.
Nous comprenons que ce n’est peut-être pas la solution idéale, mais nous avons épuisé toutes les autres options disponibles. Nous apprécions sincèrement votre compréhension et votre coopération dans cette affaire.”