"I ordered Advent candles which were shown as in stock. I've now learned they are not and will not be able to use them when I receive them. I attempted to cancel the order. They do not cancel orders. You have to wait until you receive it and then return it and pay shipping cost and return shipping. That's absurd."

"I ordered an item - received a "delayed shipment" email four days after ordering and two days after that a cancellation email. The item still shows it is in stock online and available for shipping. I reordered the item. Three days later I have yet again received a "delayed shipment" email and so I called customer to just cancel the order because I ordered it elsewhere. They won't cancel orders that haven't even shipped yet!!! And I checked yet again the item is STILL in stock online. Why in the world is in stock if the company will not ship it? Beyond frustrating. I will not ever order from them again and I do not recommend anyone buy from them online. I'm not sure how they're still in business. "

"On Monday, October 11, 2021 I went to the store on Villa Maria in Bryan Texas, and purchased a Cricut Easy Press 2, paying $237.08 in cash. The salesperson was helpful.
Returning home, I decided that it would not serve the purpose appropriately, and never even took it out of the trunk.
On Tuesday, October 12, 2021, I returned it to the store, and the cashier rung up the return and I signed for it. Immediately thereafter, she realized that she did not have enough cash in the register for a cash refund, and I offered to let her put it on my debit card, and she called her manager. The manager, Jo Ann, was advised of the situation and told me they could not refund it, and I should return after lunch when there would be more cash. I asked for something in writing to show the store owed me, and she refused, but finally put my name and phone number and the amount on the Cricut and set it behind the count. The cashier was very polite, the manager was abrupt and rude.
I returned at 2 pm, and when it was my turn in line, Jo Ann said she still didn't have enough cash. I told her I would take on my debit card or a check. She became very angry and sarcastic, and said I just have to come back another time. She can't invent the cash. Said there was barely $100 in the register and I just had to come back. I asked if she would keep today's cash separate, so that it could accumulate. She laughed at me and sarcastically said that everyday is a new day. I responded that it didn't seem reasonable to me that I should have to come back to the store every day at the end of the day in the hopes that enough cash was collected. Her answer was that was too bad. I again asked for something in writing that the store still owed me $237.08. She refused and put the Cricut on the counter. I told her that the refund had already been processed and I had signed for it. She spoke to the cashier, and told me that the cashier said she had cancelled it. She refused to have any further contact. Incredibly shabby customer service.
"

"I ordered four birdhouse because they look beautiful and affordable.
But shipment came in with disappointments:
1) Two out of four items are broken - Telephone Birdhouse & Bicycle Birdhouse
2) No shipping slid - that means I can't complete the refund request effectively
3) Refund shipping cost $7.50 - why bother to waste my time
Refund policy is not easy and quality is shipping is not reliable. Won't order from JoAnn anymore regardless the cost.

"

"I made 2 purchases within a few days... from Both orders, I only received ONE item.
The first order had 23 items in it.. when I emailed.. They asked me to list the items I was missing. I listed the 22 items I was missing and they replied "oh no, I'm so sorry! Let us know if it's still not there in a few days" uhhh ok???? Then I continue to email them that I Still haven't received any thing.. and no response.
Then my 2nd order (10) items was marked delivered. I opened the door to find ONE item from that order. So I emailed again, on the verge of tears because where are my 200 dollars worth of items that have been marked delivered?!
No response.
Email again the next day... No response

I eventually received all my items in separate packages with no tracking info.. and still zero response from their horrible customer service workers. Will never order online from them again."

"One of the worst retail websites I have ever visited in my life. How do I dislike thee? Let me count the ways...

1. I put an item in my cart using the "add to bag for shipping" button. While I was shopping for more items, someone bought that item that was in my cart, so that when I went to checkout, the item was no longer available, and out of stock. The item had been available when I put it in my cart. I'm sorry, I didn't realize I was in a race with other buyers. The item was a clearance item so I will never get that deal again.

2. I found on the website that 3D filament was 70% off. I saw that two colors were available in my local store. Although those two colors did not have the price crossed through, and showing the 70% off price on the website, underneath the price it clearly stated "70% off filament" on the webpage for that color option. So I drove to the local Joann.com to pick up some of the 3D filament that was in stock, only to find that the store had it clearanced to only 30% off. Wasted an hour of my time and energy.

3. I search the Joann.com website, and looking at the search results, one item says "not available for shipping", and "out of stock at (your local store), but the button still says "add to bag for pick-up", implying a ship to store option that does not exist.

4. Another one of the search results says "not available for shipping", and "Free Pick-Up" with a check mark next to it. Yet after clicking the "Choose Options" button which takes me to that product, so I can add it to the cart so I can pay online and pick up at the local store, there is no color option of that item that is in stock in ANY of the local Joann.com stores. Thanks again Joann.com for taking me on a wild goose chase. In these days of computerized inventory, that is perfectly acceptable.....NOT.

5. Tech support doesn't fix the above issue #2 even though I have written them several times. It literally would take them 5 minutes to mark down the price of these two color options to be equal to the umpteen other color options. But no, they tell me the change will not be immediate. Again, in these days of computerized inventory, this is completely excusable...NOT."

"I was issued two refunds for corporate refund checks on January 10, 2021 to be sent to me. I had been in communication with the Store manager and Asst. Store manager who actually assisted me with three previous returns (signing them) on my recently deceased mothers un-used new material as l etc. Each received a corporate check for dates of January 3, 2021 & December 20, 2020 & and a cash refund of $ 120.00 on December 18, 2020. All without receipts but luckily still in the original packaging,mfg boxes, and Joann bags. My January 10th refunds never arrived so I reached out to returns customer service for status. I was than told to pick up the fabric or take a store credit???? A day later I received a email from customer service asking for detailed information on my return, email, original dates of purchase, which I quickly replied with and asked why they are asking for all this additional information....No one could tell me why???? The store manager said the store policy was changed, inwhich I was bring penalized for their policy change after my transactions were done? Basically I was being called a thief and they were trying to imply that 3 bolts of unbleached muslin were stolen??? Funny how when I returned it the sales associate was able to scan the bolts and the bolts were identified in the Joanne SKU files in their computer system????Absurd!!!! I was given the choice to pick up the bolts of muslin or a useless store credit. I than took the store credit as they threatened that if I did not come in soon I would be forced to forfeit my merchandise/store credit! What a way to treat someone who's late mother taught all the quilting, cake decorating, needlework adult education classes in Bellevue,Ne. My late mother bought all her needs at this Joann store in Bellevue,ne. She also encouraged all her students to buy all their needs for class and leisure at this store. Pathetic way of biting the hand that keeps your sad little store open in Bellevue,Ne!! Talk about Bait & Switch on an honest customer!!! No wonder this store is so empty. I have/will notify all local contacts of this horrible experience with trying to defame my character without any grounds, basis, or reasonable explanation. Even the supervisor at the returns customer service did not have the courage to call me and explain why the 30 day runaround???? Cowards and shady business practice!
"

"Having to give Joann.com one stars is insulting. Placed an order online. Immediately got an email saying expect delays. After a week of no updates emailed customer service was told I’d get a response in 24-48 hours. 5 days later I got a response basically we don’t have any information for you regarding your order yet but give us time and we’ll email you with an update. Waited a couple more days and called. It took over an hour to get a person to talk to. He said the items had been pulled, all were in stock and they would be shipping soon. The next day I get a couple emails saying my items will be shipped minus several items they don’t have in stock anymore. Several days later I got the first of 2 boxes. Everything (minus the out of stock items) arrived with the exception of instead of being 2 matching pillows they included one that I ordered but the second one was a different print. I call customer service and the guy I spoke to was rude and unapologetic. He said “in life mistakes happen,” and then wanted to charge me to return the erroneous item they shipped. I told him this was an unacceptable solution and he hung up on me. I will be going to my local store to do the return. At this point it’s been over 3 weeks since I placed my order still waiting for the second box to arrive and I’ll be doing at least one trip to the store to return an item. Two phone calls and a few emails to boot. Shopping from Joann.com has been an infuriating experience which I will never do again. "

"I ordered online at Joann.com, I placed the order and received a confirmation code. The next morning I received an email stating that my order had been canceled and no money would be taken from my account. The balance was removed from my account and I am in the process of fighting to get it back!"

"I have made an online order for store pickup, only to have to deal with lazy employees that don’t want to do the curbside pickup. I’m high risk, but they don’t care! Said employees also made fun of me for coming in several times, also had a good laugh and giggle , bc apparently the way I was dressed warranted them making fun of me. Yes I had the email stating my order was ready.

They just kept pretending they didn’t know what I was speaking about. Continued to make fun of me. THEN, I find out my card was charged an Extra $34 for items i didn’t even buy! And getting someone to ACTUALLY email you back, is a joke. Im still waiting for their customer service department to contact me regarding this experience. I’m sorry I ever spent my money at this store! I won’t make the same mistake in the future!

UPDATE: I now have another Unauthorized charge on my card from this Joann’s. They now owe me MORE than $80+ for unauthorized charges. I’m seriously about to press charges for thrift and fraud.... This is beyond appalling. "

"Buyer beware, they will double charge you for an online order! I bought a $95 sewing machine and they charged me $95 twice, and claimed that the 2nd authorization hold is released back into my account once the order ships. Apparently this is to make sure I had the funds in my bank to buy the machine.. which makes zero sense..? I used my debit card, and the transaction went thru the first time. So why take out the amount a 2nd time? Anyway, my machine shipped and arrived at my home. They never sent me a shipping confirmation, so I had zero clue it was supposed to come in that day, so I had a blatant sewing machine package just left at my apartment’s front porch. I’ve had my machine for a couple days now, and I still have a freaking authorization hold for $95 from JoAnn. GIVE ME MY MONEY! I don’t understand how that isn’t criminal at this point.

It gets even better though. The machine they sent me is entirely in Spanish.. so I can’t even read the box or the instructions. I never requested a Spanish-only machine. Normally that wouldn’t bother me but for something like a sewing machine.. I need to be able to read the instructions! JoAnn has yet to reach back out to me... I got a quicker response from Singer, who sent me digital english instructions.

I am ditching this company after that. I think this is ridiculous, they took extra money from me and are taking forever to give it back. Do NOT order an expensive sewing machine from them; I almost bought a $200+ machine and I am sooooo glad I didn’t because they would’ve double charged me for $400+...

I also gave them a visit in store since they advertised $1.99 McCall’s patterns on their mailer and online catalog. It said their sale started on the 17th. I went in on the 17th, and of course there was no sale. Lol. They have for real lost all business with me."

"I'm writing to you regarding your recent addition of face masks to your line of products. I can't begin to tell you how abhorrent I find it that you used selling mask supplies as an excuse to stay open during the recent Covid 19 quarantine, selling products to local seamstresses and craftspeople to keep your business going, only to turn around and produce your own mask line, undercutting the price of those very same seamstresses and craftspeople who kept your business going through this pandemic! How do you even begin to think this practice is acceptable? Of course you can undercut our prices, you get your own products at wholesale prices, while we are paying your retail price! I've dealt with late product delivery, shortage of supplies such as elastic, interfacing and even fabric, while trying to be patient with your overworked personnel. I've had cancelled orders of needed fabric, because your online inventory can't keep up with what you actually have in stock. I have made multiple purchases over the course of this pandemic, standing for hours in long slow lines because of limits on how many people could be in your store, only to be told once I got in the store that I could not purchase the quantity of products I wanted, if you even had them in stock, and that I had 15 minutes to be in the store. In exchange with my patience, patronage and tolerance of poor service, you're now going to start selling finished products of sewn items that undercut my business. I will be finding an online store with which to do business, and you can rest assured that it won't be Joann.com. "

"I ordered close to 50 yards of fabric in addition to some tools; over $200 in supplies. They canceled half the order after the first week. It was unfortunate, but I understand that in times of high demand there can be a lag in updating the website. Then, a week later, they canceled the rest of the order. The email didn't even bother telling me that the entire order had been canceled. Rather, it simply stated that some items had been canceled. I had to look up the order on the website to see that they had marked it "completed" after cancelling everything. Everything. They took 2 weeks and then canceled everything in a $200+ order. It seriously took 2 weeks for them to figure out that they have NOTHING I ordered? Unreal. What a complete waste of my time. I will never go back."

"Ordered some fabric and thread a month ago. Been waiting... waiting... waiting. Fabric was advertised as in-stock and was supposed to be delivered 8-10 business days. Got an email this morning because the fabric wasn't available. Some of the thread was shipped but some of it was cancelled, too. It appears they don't have a central warehouse for all the stores and have to check with multiple locations to see if anyone has what you want. They should get out of the online business. So many people are ****-off that their brick-and-mortar businesses will suffer as well. I won't be back, in-person or online."

"10 minutes after place order read what a pos sewing machine is call cs to cancel phone only says email us been email ever hour 2&1/2 days 60 emails to cancel while status said processing then it switched to shipped. So now gonna have to pay $25 fee to get rid of pos. When cs could have read one of the 60 emails and canceled it before shipping label was created. Thankyou for ripping me off and selling junk"