"I order things to go together as projects and even though the website says it is in stock, half of my items get cancelled and then I only get bits and pieces that I need. This has happened each of the 4 times I ordered from their website. They need to do a better job with inventory and making sure the products are in stock as advertised. I'm tired of having my purchases cancelled. "

"Joann's has been HORRIFIC in filling orders . Get it together. Your system allows for orders to be taken , yet does not update . When you "oversell" a product , instead of gving everyone a little , you don't bother contacting other paying customers who ar waiting for orders to be filled , to even let then know that you F.... up! I am so sorry there is no where else to purchase fabric , because I would be the first one to tell Joann's where to stuff my cancelled orders "

"I've worked in high volume online retail shipping for 5 years and this was the worst packed shipment I think ive ever seen. The glass frames were all put in loose into a box that was much too large, and with barely any void fill so its no surprise the frames arrived broken. 50% of the box was open air, something you do not want with glass, Joann.com should know how to ship frames. The tape failed, and FedEx misdelivered the package to a store down the road and marked "delivered at front door" so by the time i found the box, it was soaked. I called Joann.com CS and their automated system told me "for my convenience" that they had switched all CS communication to email and ended the call. I sent an email with pictures and proof of damage and misdelivery to Joann.com's CS email 4 days ago and i've got no response besides their automated email telling me they received it.
So convenient!
"

"Placed an order with 3 items. They broke up the order into 3 shipments. The first was to arrive Saturday. As of Sat afternoon, it was in my state (CA), only 1.5 hrs away from me. I figured it would arrive Mon or Tues. NOPE, as of Monday, it was in Portland, Oregon! What sense does that make??? It went from 1.5 hrs away to almost 10 hours away. "

"Joann fabric customer care number 9l99l23908//Joann fabric customer care number 9l99l23908//Joann fabric customer care number 9l99l23908"

"I went online to order the no-sew blankets to make for Christmas presents on 11/23/19. Took a while to look and pick out the ones I wanted. Placed my order. About 8 days later I got 2 of my 11 items. Still waiting yesterday I went on line and look to see what happened to the rest of my order it had been cancelled. I call today to ask why my order had been cancelled and the person said that they were out of stock and had cancelled the order. They should have contacted me and let me know but now they are still selling them again. They don't back order and fill your order, this is just bad service. All the girl kept telling me is I am sorry. How did that help me with no presents to give. If you don't have it in stock don't take an order for it. "

"I have ordered online for many years with no trouble sending to my address. For the past several months, I cannot order anything online as it says 'not a valid address'. I can assure you it is, please send my stuff! Nothing more frustrating than taking the time to look over fabric then be denied the purchase due to this error! I am 250 miles away from the nearest Joann's, so shopping online is the only thing I can do unless I am out of town. Joann's has lost lots of money due to this, I have called in, said it should be fixed, then they want to take my order over the phone. I don't have the time or desire to call in every time I order, so sadly I may be looking elsewhere for fabric purchases."

"My first order from Joann’s, 16 skeins of Paton’s Natural Mix Worsted Wool, arrived in 2 shipments. The first shipment had 6 skeins of the color I wanted—and the color shown on the website. The second shipment had 10 yarns that were a completely different color.
On Friday morning, the 13th of December, I called Joann’s customer service, explained the problem, and told the representative that I was leaving for the UK on Monday, the 16th of December, and would be abroad for almost 3 months. I needed the replacement yarn as soon as possible because I’d already started my project with the 6 skeins of the color I’d wanted, and planned to finish it in time for Christmas in the UK. We spent about 15 minutes on the phone—she put me on hold a couple of times while she spoke to a manager. She told me she could expedite the shipping of the replacement yarn, and I would have it on either the 14th or the 15th of December. I questioned this because it was the weekend, and she promised that it would be here by Sunday the 15th at the latest. A couple of hours later I received a message from Joann’s that the order had shipped. Though the message did say that the order wouldn’t arrive until Tuesday the 17th, and the tracking showed that Fedex had not yet picked it up, I wasn’t worried because the representative had promised me I’d receive it on time.
On Saturday morning, the 14th of December, I checked the tracking status, and Fedex had still not picked up the package. I called Joann’s customer service again, and spoke to a man who told me there was no way a package would arrive on a Saturday or a Sunday if it had been ordered that Friday. I explained my predicament: that I’d be out of the country when the package arrived, and it would sit on my front steps for almost 3 months. He said he’d talk to the order department, and see if they could get the package to me before I left on Monday, and if not they’d cancel the order. He said he’d call me back and let me know something that afternoon. He never called back.
That afternoon I emailed Joann’s to cancel the order, and in the email detailed my terrible customer service experience.
It is now the 18th of December, and the yarn has just arrived on my doorstep—in the US! And I’m in the UK."

"I ordered online for the first time at Joanne fabrics.com. Not only was I charged a lot for shipping, but then I was charged twice for my order. I was told that they put a hold on your card for the amount and then when they ship it they charge you again. Most people account for every dollar that they spend and cannot afford to unknowingly get charged twice for something. I was told it could take up to 10 days to get back on my card. I will not shop online at Joanne fabrics ever again."

"WELL IT SEEMS I AM NOT THE ONLY ONE THIS PLACE LIKES TO CHARGE TWICE. I ORDERED ONLINE LAST NIGHT WAS CHARGED 49.52.. TODAY I GET AN EMAIL STATING THAT ONLY TWO OF MY ITEMS WERE SHIPPING AND WAS CHARGED ANOTHER 20.51. SO AFTER EMAILING AND GETTING AN AUTOMATED RESPONSE. I FINALLY GOT A HOLD OF SOMEONE AND THEY GAVE ME SOME BABBLE ABOUT HOW THE 49.52 WAS A "HOLD" AND THAT ONCE THE ORDER WAS COMPLETE THAT WOULD GO BACK INTO MY ACCOUNT THIS REP NAMED SAM WAS CONDESCENDING TO ME AND I DID NOT APPRECIATE IT AT ALL.. THIS IS A JOKE.. I AM GOING TO CALL CORPORATE.. DOUBT IT WILL HELP!!!!!!!!!!!!!!! SO FRUSTRATED.. THEY WILL NEVER GET ANOTHER CENT OF MY MONEY "

"I made a purchase on July 17, it was posted two times in my bank account. When I realized it I contacted them, at the store level they said i had to call corporate. I called the number I was given, and have not gotten my refund yet, August 7. I emailed them, and after emailing the two times, Rachel told me it can take 15 days for it to show up on my account. 15 days? What's that about, when electronic banking is almost instantaneous?

I was also given a 5.00 "reward" showing up on my phone as being good as of Aug 5. I went in on Aug 6 to use it, only to find it was gone. ONly good on one day, apparently. I think that ****! It really made me feel bad about shopping there."

"The employees at my local store are great. However Joann's online ordering is HORRIBLE! Multiple times (various days) I have tried ordering and the system just plain won't work. Today I tried ordering $180 worth of fabric to be picked up in the store but discovered you can only use PayPal when having items shipped. Fine. Tried to place the order to be shipped and pay the outrageous shipping charges and no matter how many yards of each fabric I tried to order, the cart kept defaulting it to 29 yards for each pring. I tried calling customer service and after repeating my email address over and over and over I was finally transferred to the "order department who can assist me with my shopping cart" but in fact all they can do is place an order on a credit card and that is not how I wanted to pay. After an onine search I was able to find a website with comparable colors of MODA fabric on sale for less than $2/yard more than the much, much poorer quality fabric at JoAnn so that other company just received an order over $200 from me. The primitive online ordering process at JoAnn is ridiculous and about as disorganized as their retail stores are. "

"I purchased 22 yards of the same fabric on line to make the "curtain" costumes for a school production of The Sound of Music. I got a message that my order was shipped. Then a message that it was canceled. Joanns shipped 10 yards of the fabric, but did not have the quantity available to fill the entire order. A partial amount is worthless to me, as it would be to anyone ordering a length for most projects. Now my money that should be reimbursed by the school is **** while I try to return this worthless item to Joanns, and I have to put out more money to order 22 yds from some where else. Most good companies give a customer the option to continue the purchase when the store is not able to fulfill as ordered. Shame on you for your predatory policies that cause problems and needless cost for customers rather than provide solutions!"

"This is the worst store anyone want to buy fabric from "

"They charged me twice for one order!! They should be boycotted out of business. "