"Customer Service are closed Saturday and Sunday and hours are 9-6 on Monday to Friday. What kind of retail work like an office in these days? Even banks and post office have extended hours and are open in the weekend.
Can't cancel order once you hit "place order". Shoes run a high risk of not fitting well and need return. I know they sell at a lower rate and can't offer free return. But it would be nice if they include a return label where they would deduct standard rate for return shoes from the refund. High volume customer gets better deal with shipper and paid considerably less than what it costs a consumer to ship it back at retail price. I don't think I will be purchasing from them again. It's not worth the stress. Bad business model. Not customer friendly at all."
"I have purchased the same style shoe eight times. Each time it been a great value and there have been no issues with the product or the store "
"You'll have to pay for return shipping even if the product seems off. Find another seller"
"I unsubscribed from their emails at least 10 times and I still keep getting emails. It is crazy! "
"Placed order on line , wrong address came up..Sunday order , closed on weekends.. Called 6:02 est monday 2 minutes after opening.. They would not update address or cancel order said oh well ....so I am out $90.06 and whoever lives at old address gets new shoes... Purchase from eBay, and PayPal they take care of their customers . ALWAYS"
"I've been ordering for over 10 years and have been very happy. On the rare occasion when I have needed customer service they have been responsive, polite and very professional. I highly recommend using this website and have referred it to my family and friends many times over the years! :-)"
"Usually I research a company before ordering. I ordered my shoes for a great price then started to worry about the reviews of the company and the particular shoes, saying they run a little small. But they came super fast, fit perfectly, and are perfect period. Def not knockoffs. No problems here! Extremely happy with my purchase. "
"Website claims ''Unconditional Satisfaction Guarantee'. but that is not necessarily the case. Bought a pair of shoes that did not work out for me and when I called them, I was advised, the shoes have not be in 'new' condition used inside the house in order to be returned. Does not seem to be 'unconditional satisfaction guarantee' to me. Nothing in the website indicates this policy.
Chris offered to give me a store credit as an exception after I asked for a manager, which it seems he did it more as a personal gesture instead of a store policy. Misleading return policy. "
"Honestly, I'm shocked with all these bad reviews. Most people seem to be complaining about return shipping, first, if you don't know your size in New Balance, then go to a store and try them on. Don't expect an online retailer to eat the shipping fees to and from because you don't want to take the risk. That is just lazy.
Secondly, I have ordered MANY pairs of shoes from Joe's. Sure the shipping is slow, but the product and the price are great. My shoes were not counterfeit, I have owned about 20+ pairs of New Balance shoes and all of the ones I got from Joe's are legit and last many months to years. Because of Joe's I tend to throw my shoes out after a year or so since they are so cheap to replace!
The only gripe I have with this company is that the shipping is slow...it's annoyingly slow, but it's free so you can only complain so much! That being said, I just ordered two more pairs of shoes from here, the first pair is great, nice black pair of shoes for $20 shipped...for New Balance...BEAT THAT...You can't!!!
So bottom line, know your size, know your prices, and take advantage of the deals when you can. "
"Pricing isn't worth dealing with no customer service. If you offer online you have 5 minutes to cancel and they are open 9-5 only. I placed my order outside of the 9-5 window because I have to work. So no options even though the order didn't ship"
"They definitely do not make it clear that you cannot return the shoes if they do not fit you correctly. We paid 10 bucks to return a pair of shoes that was reasonably priced, but way too much of a risk if the shoes don't fit correctly. Bad business model."
"I bought two pair of 990 NB They Started hurting my feet after one week, wearing down very quickly. I now have plantar fasciitis in the left foot. I blame these shoes. There is reason doe the discount . Now I have 2 pr, well over $150 that I cannot wear. Very disappointing"
"Ordered 3 pairs of shoes and applied the discount promocode.the order did not go through and got error pop-up in the system.placed the order again this time was charged incorrect ly.customer service did not solve my problem and I was told to pay for the returns shipping"
"If you order from them, make sure it's what you want.
You can not cancel it or prevent it from being shipped even if it's a second later."
"Worst buying experience. Not a correct size as advertised. Asked to pay $$ for the return shipping. Very difficult to return and get money back. Won't buy from this store again. "