"Ordered the wrong item. Called them 5 minutes later, the customer center was closed. Emailed them 10 mintues later, the item was still shipped. When I called them the next day they said there was a lag in email response. The truth is, I never got a response. Poor customer service."
"I have purchased several times from Joe's. New Balance shoes work best for my feet since they are narrow. I have purchased running shoes and racquetball shoes from here. Great prices and they are quick to ship and help you get the size you need should the shoes not fit."
"I am a senior citizen, with multiple handicaps. It is very hard for me to go shopping, and many stores do not carry narrow shoes. I have worn New Balance shoes for several years, ordering from a catalog I had received. They are quite expensive, but the stability I get from the shoes, made it worth it. I just happened on to Joe's Outlet by chance. I have ordered two pairs of shoes in the last week and a half, and I am most satisfied. The shoes are the right size, and considerably cheaper than my previous source. This is my shopping mode from now on."
"Just received 2 pairs of almost identical hi tops. Same size ordered but one pair fit & the other did not. They won't pay for return shipping so buyer beware. Too much hassle to order from them again."
"We ordered two items on Jan.2,2012 and one shipped the same day and the other was apparently not processed. An email regarding the order was answered VERY promptly and the company is deducting 10% for the inconvenience in addition to shipping it immediately after my inquiry. This will be our shoe place from now on."
"Placed an order. They charged my CC confirmed my order. Day later they reporting that they r out of stock. They have the same model FOR MORE $ different color. It would b great if for this inconvenience they would lower the price.
P.S. still didn't get my money back for this pair of shoes i won't get."
"I ordered two pairs of walking shoes, and socks to bring the total to where I could get free shipping. Very happy with the price and service."
"I bought one pair of "Daily Deal" shoes, which was only $29 with free shipping (mother's day promotion). I received my order only 4 days after I placed the order. I have been very satisfied with their prices and service."
"I order shoes for my extended family members who work on their feet all day. quality shoes that fit properly are critical. And I order shoes for several family children from Joe's.
I am impressed. I routinely place my free shipping orders and have them arrive within three days. I live over 1200 miles from Joe's New Balance. We save quite a bit on the price and always take advantage of free shipping. After Dozens of shoes, I've never received a wrong shipment. If I ever do, I'm sure Joe's will correct it free of shipping charges.
I'll take buying high quality shoes from a superb online retailer over a local store with luck of the draw services anytime. Lower price. No shipping. Most important, With Joe's my family members NEVER have to settle for a shoe among the ones the store has in your size and no going to the next size up or down the scale to compensate for a shoe store not having the width you need.
I am a 2nd generation business person and I've been a consumer advocate all of my life. I cannot think of a retailer who exceeds the efficiency or quality of service I get repeatedly from Joe's New Balance Outlet."
"I ordered three pairs of sneakers. @ 13-2E-WIDE for myslef and one pair of 9.5D for my dad. The shoes where at least a full size smaller then they claimed. When I called to complain the very rude female customer service rep insisted I need to have my feet re-measured since their sizes are not wrong. I told her I went to the a shoe store yesterday and got 13W for myself and 9.5 for my dad and they fit perfectly. She insisted I return the shoes AT MY OWN COST. SHE WAS VERY RUDE."
"I just received my order, and I was sent the wrong style of shoe in the correct box! Oops! I called and they apologized several times and said they would send me a slip so I could ship them back for free, and since they are now sold out of the color I originally ordered, I got to pick a pair of more expensive shoes that they are sending to me overnight at no extra cost! The original order came after only 3 days, so I don't mind waiting 1 day! I am VERY impressed with their customer service!"
"I placed an order for a pair of running shoes and received a confirmation. The next day I receive an e-mail stating that the shoes I ordered were no longer in stock. I was not offered anything in return other than an apology and link to a pair of *similar* shoes which had no resemblance to what I ordered. If you are going to waste your potential customers' time, you should offer something to show their importance to you."
"I've placed many orders with this seller over the years. Each time, the products and the company's service exceeded my expectations. Make sure you select the option to receive emails, as you get notified of some terrific sales."
"I have placed two orders with Joe's New Balance Outlet and have been very impressed with their prices and service. I bought one pair of "factory second" shoes that were indistinguishable from a perfect pair. I had to return another pair of shoes (I ordered the wrong size) and the customer service rep I spoke to on the phone put a hold on a pair of the correct size to make sure they would have it available for shipping. The exchange was processed promptly. Their prices are fantastic and shipping rates are a bargain."
"Very few today, deliver exactly what they say they can. Thanks for your excellent web site, good selection and great prices. I will do my best to sing Joe's new balance outlet's praises."