ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.53/5
Chance of future purchase:
4.54/5
Shipping & packaging:
4.40/5
Customer service:
4.41/5
Return/Replacement policy:
4.38/5
Featured Review


Verified
4/5

2021-05-19

Cheap but poor packaging...

"The price is very cheap and impeccable.
But the packaging is too simple. If you buy valuables, it is easy to damage.
In addition, the logistics speed of DHL International is really slow, it is not recommended to use.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2021-05-18

So easy!!

"Ordering was super easy and everything came to my door nicely packaged in its box with authenticity cards and I love my new bag !!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-05-18

Jimmy Choo

"I recently purchased a pair of suede Jimmy Choo Romy 60 heels and they were such a deal on Jomashop at 50% off retail!!!! Honestly, never pay retail!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-05-18

Jomashop always out delivers

"Good prices, cheap shipping, quick processing. Found myself some nice stuff and a perfect Mother’s Day gift for the misses "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2021-05-18

Good experience

"Only delivery taking longer than expectation"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
3/5

2021-05-17

My sunglasses came broken

"I received damaged Gucci sunglasses from this seller and also had to wait a long time for them."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-05-17

Just perfect

"I’ve bought Swarovski jewellery, the price was more than attractive comparing to Swarovski brand store. So I would like to thank jomafamily for such a great opportunity to get my wish list fulfilled so easy. Delivery was fast, I got the order after a few days after placing it. More than satisfied with the purchase! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-05-13

They got everything right.

"I purchased another Omega Seamaster Diver 300, because I wanted the newer version, and it was the best price that I could find anywhere for a new one. Ordering was easy and they shipped my order quickly. Only problem was that I changed my mind before it even arrived, deciding to go with a new Omega Planet Ocean instead. I called Jomashop and was on hold for quite a while, but when I finally got a representative, she was polite, professional, and very helpful. I felt a little embarrassed about the whole thing, but she reassured me that everything was fine, directed me and made the swap easy, and got the new watch to me in two days. I was quickly credited a full refund for the returned watch within just a few days of them receiving it. Great experience! Thanks, Jomashop! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2021-05-13

Bags without original box

"I bought 2 bags and my friend bought a bag from Jomashop, on different occasions. All bags did not come with original box from the brands. We needed the original box as those were intended to be given away as presents.

Emailed them to request for the box and they replied saying they did not received the box from their supplier and so on.....

So NO, I would not buy from Jomashop again.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2021-05-13

Bad customer service

"The sale is fast, the charge on the card is fast, the delivery is slow and the customer service does not exist. I made the first purchase and everything went well. The second happened with problems and I needed information. I got in touch with the customer service is horrible. The company needs to greatly improve its customer service to earn a few more stars."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-05-12

Great transaction

"Easy easy transaction!! Best price I’ve seen for what I purchased!!! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2021-05-12

Very good product

"Very good product , I recommend "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-05-11

Thank you for all

"Thank you for the good service and good prices."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-05-10

Great selection. Great watch

"I found a good deal on an awesome watch. I am very happy with my purchase."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-05-10

Good service ,shipping is a bit delayed but turns out good

"Good , like the service and what you guys done so far"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges