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Verified
1/5

2017-11-05

Lousy customer service

"They tell you one thing and do another. Purchasing with this company online can be very trying. I ordered 8 items, came in 5 shipments. They offer coupons on line and then do not honor them. I would think twice about purchasing in this store again."

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Verified Jos. A. Bank Shopper
Verified
5/5

2017-11-01

"Excellent including this survey."


Verified Jos. A. Bank Shopper
Verified
5/5

2017-10-31

"Excellent, apart from not accepting my Rewards Certificate"


Verified Jos. A. Bank Shopper
Verified
5/5

2017-10-30

"visit to the store prior to ordering was reason. salesman Steve really helped me but item was not in store so he helped me find the website."


Verified Jos. A. Bank Shopper
Verified
5/5

2017-10-29

"I almost always am satisfied with your products. The value is really good."


Verified Jos. A. Bank Shopper
Verified
3/5

2017-10-28

"I have order several suits/sport coats from you this year - I have yet to get one that fits - one style runs big the next is for slender youth - I don't know which is for a 63 year old man ? Suits 50 long come with 46 inch waist on the pants I need a 40 inch waist - I keep trying - the young lady at your Oxford store talks a lot but never seems to find what I need. I hope these will be a winner, if not I'll send them back. I'm sorry to waist your time and money but I need a suit/Sport Coat. Thanks"


Verified Jos. A. Bank Shopper
Verified
5/5

2017-10-27

"positive, reliable. I check the store regularly, but they usually don't have the specific items (usually color/collar style of shirt) I'm looking for."


Verified Jos. A. Bank Shopper
Verified
5/5

2017-10-27

"Good. You had what I wanted"


Verified Jos. A. Bank Shopper
Verified
3/5

2017-10-27

"I was a little disappointed I couldn't order the color I wanted even though the only message shown was low quantity noy out of stock."


Verified Jos. A. Bank Shopper
Verified
4/5

2017-10-27

"The last time I ordered something on-line, the store contacted me to inform me that my items were there. And when I got there was informed that my items weren’t there!"


Verified Jos. A. Bank Shopper
Verified
4/5

2017-10-26

"Very pleased with JAB on-line & operator assistance. And the selection is superb. . . But . . . se below"


Verified Jos. A. Bank Shopper
Verified
5/5

2017-10-26

"Good quality, good price and service"


Verified Jos. A. Bank Shopper
Verified
2/5

2017-10-26

"The cookies are still not great even after the site update a year ago. There are lots of items missing pictures; you need pictures to sell items! The search feature is lacking. It does not find CLEARANCE items. I cannot search for everything that matches my keywords, even though I can browse to those items."


Verified Jos. A. Bank Shopper
Verified
5/5

2017-10-26

"Have had to return several pairs of pants (ordered online) because waist sizes are off."


Verified
1/5

2016-02-26

Lying and not operating in good faith

"Sarasota Fl branch ordered my two suits and I went for two fittings and was informed that everything will be done on the 25ththen they called a stated it would be later and would be done on the 3rd the tailor failed to do her job properly and the salesman said that now after all this time my suits would not get done so I asked for refund there policy is cash in cash out but the refused and insulted me on numerous occasions and in front of other customers stating there was nothing they could do but I had paid cash but would have to wait over 10 days to get my money back leaving me no money nor time to get another suit causing a 300.00 dollar loss on tickets for an event I can't go to now. Then they say thing like can't get blood from a stone pertaining to my refund no care for my feelings nor the jam I was now I due to their negligence without any remorse shame on them buyer beware they ripped me off operated in very bad faith with to care for there customers what so ever not even honoring there policy 100% satisfaction they don't even follow there own regulation it is all a scam I am now interviewing lasers for false advertisement and operating in bad faith business practices. I was asked to write this by the customer service due to the lack of care I received from the store and its employees "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges