"I have been a customer of Josh's Frogs for over a year. They have always provided top notch service and quality products. I have always paid for priority overnight shipping and, with the exception of a small percent, the insects arrived alive. My order last month arrived three days late, even though I paid for overnight shipping, Majority of the insects were dead. Josh's Frogs refunded my money for the shipment. I placed another order this week, again, paying for overnight shipping. The order did not arrive and upon checking the tracking, it is scheduled to be delivered next week. The shipment will have been in transit for almost a week and the insects I ordered will most likely be all dead. Very frustrated!"

"I ordered 250 crickets three days ago and they just arrived. All 250 of them were dead. The shipping container had no holes and I have no clue how it was transported but the bodies of the crickets were hard and breaking apart. "

"3 times I've ordered and twice now, on minor issues, they've immediately mailed replacements!"

"I ordered a Dubia colony starter; 100 larger feeder Dubia; soldier fly larva; and hornworms for our bearded dragon. I paid for two day shipping, but they arrived in one day! All were healthy and alive. Will be ordering again today. Maybe the problem is ordering through Amazon instead of directly through their website."

"I bought Crickets from amazon and they canceled my order and did not tell me."

"I purchased superworms through Amazon from this company. Within a couple days of arriving at my home they were all dead. When I complained, i was told it was my fault that i ordered when the temp was hot. I ordered a larger amount from VM feeders and the temps were the same. Those superworms lasted a month. My dragons enjoyed every last one. They did not even get one of the superworms from Josh's frogs. "

"I received my Trinidad Chevron tarantula spiderling (Psalmopoeus cambridgei) and he is without a doubt, the healthiest, liveliest, best looking tarantula I have ever purchased...and that includes any purchased in person at a pet store! He was so securely wrapped and well protected, I don't think anything, short of the Postal service actually running over the box, could have hurt him. I have had some fast movers in my time, but this one was GREASED LIGHTENING. Your prices are surprisingly low for such quality items and your shipping is super fast as well as reasonable.

This was currently the only species of tarantula you carry....I am eagerly looking forward to you breeding and selling more quality animals. May I suggest South American Pink Toe (Avicularia Avicularia), Indian Ornamental Black and White (Poecilotheria Regalis) and perhaps Goliath Bird Eaters (Theraphosa Leblondi) as starters....I know I'll be saving up for future purchases. Thank you so much! "

"Surprised by all the negative experiences. I have ordered from Josh's Frogs over a dozen times and had never had any issues. Every plant and insect I've gotten from them arrived in great condition. Wouldn't ever order a frog online, so cannot comment on that."

"Pretty much somes it up hahah filing a claim now."

"Warnings are giving on temperatures, they even called to let me know it was a little cold. Recommended steps were giving, package was packed with great care. Frogs arrived healthy and well.

Will def do business again!

- Rich"

"I recently wrote a review which was negative, at the time I was mad and very hurt. Since the review Josh’s frogs called me and made everything right.This is the Josh’s frogs that I am used to dealing with. I believe in giving more chances to make a situation right. For this reason Josh’s frogs get 5 stars. Thank you Joshs Frogs"

" I recently purchased what was supposed to be to producing fruit fly cultures when they arrived neither one was producing anything over the next couple days nothing so I waited to see if the weather may of had anything to do with it did not contact the company waited to see if the cultures would pop they never did when I contacted the company about the issue it took them five days to respond back Once I got there were spots they told me they couldn’t do anything for me because it had been too long since I placed the order very poor customer service will not order from them again"

"I ordered wingless fruit fly producing cultures, and waited 5 days. I ended up with, no fly's, dead maggot's, and a soupy mess. They replaced the cultures. 3 days later, one container has 1 fly with larvae moving. The second culture nothing moving, smells rotten, and the media is a soupy mess. I will never by fly cultures from Josh's Frogs, again. I will stick with the The Silkworm Shop, I have never had a bad batch from them. I tried Josh's Frogs to save a couple bucks, bad idea. Thank goodness, I can buy crickets locally. Otherwise my frogs, and praying mantis would have starved. They do have nice live plants, though."

"Bought $200 worth of dart frogs and supplies to set up terrarium at a Reptile show. Got home and one of the frogs was dead and the other died within 24 hours. Emailed the company to let them know about the first frog. They responded within 24 hours and asked for a picture which I sent them that day. I asked to have another frog sent to me. Have sent 2 follow-up emails and have heard nothing. Will not be dealing with them ever again. Found another company to buy the new frogs and supplies- they are doing great. Plan to share my story with organizers of the reptile show, this company should not be allowed to sell!!!"

"I ordered mealworms from Josh's Frogs through Amazon. Amazon won't let you write a bad review. Josh's Frogs customer service is horrible. The package was shipped to the wrong address, i got it a week late. The 100 mealworms were packaged in a 4 oz deli/condiment cup, the lid was taped on (poorly) and that was put inside a grey plastic shipping envelope.

Should i be surprised the condiment cup was crushed, most of my worms are dead, and i get no help from customer service. I emailed them, all they would do is ask "have you recieved it yet?" they made no effort to make the situation better. They made no effort to replace the dead worms or refund my money. I asked them for a refund, and they closed my customer care case without a word.

I will never buy from Josh's Frogs again, and i'd strongly suggest everyone else to look elsewhere for the live insect food needs."