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Product & services pricing
3.44/5
Chance of future purchase:
3.71/5
Shipping & packaging:
3.13/5
Customer service:
3.72/5
Return/Replacement policy:
3.26/5
Featured Review


Verified
5/5

2018-07-10

Beautiful Midcentury Modern Couch of my Dreams

"My Elliot Reversible Sectional arrived yesterday and I couldn’t be more pleased. The sectional was delivered on time (after a bit of a snafu with the delivery company “losing” the crate which Joybird was wonderfully helpful through) and the delivery men were quick and efficient.

The couch was set up and all pieces were present during delivery. The cushions appear to be well made and on the firm side as indicated in the product listing.

I am not particularly tall (short actually at 5’1”) so the height of the back cushions are perfect for me, coming up to support my shoulders when I’m sitting straight, but it might be an adjustment for those who are taller.

I appreciate the firm seat cushions and I feel that they are well made. The frame seems to be sturdy as promised. All in all, I am really looking forward to seeing how this purchase treats me over time. For now though, I am extremely thrilled and in love with my couch!
"

Detailed Review Benchmark + -
NPS 

Rep reply posted 2019-01-21
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for taking the time to share your experience, we are so glad to hear you love your Joybird! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
5/5

2018-07-08

Joy bird furniture is a joy to own!!

"We love our joy bird chair and sectional. We have had it nearly one year and it is still going strong. Thank you joy bird. I cant say enough good about the whole experience. From ordering to delivery set up and enjoyment. You are the best."

Detailed Review Benchmark + -
NPS 

Rep reply posted 2019-01-21
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for taking the time to share your experience, we are so glad to hear you love your Joybird! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
5/5

2018-07-07

Affordable quality, great mid-century feel

"Affordable quality, great mid-century feel"

Detailed Review Benchmark + -
NPS 

Rep reply posted 2019-01-21
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for taking the time to share your experience, we are so glad to hear you love your Joybird! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
5/5

2018-07-06

LOVE our Hughes Apartment Sofa

"We got the Hughes after seeing it in a showroom in NYC, LOVE the fabric, quality craftsmanship, and unique material options. We are getting a Chesterfield sleeper next- and maybe a swivel chair. We are Joybird converts completely, love the designs and fabric options, and products. Very happy. "


Rep reply posted 2019-01-21
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for taking the time to leave a review, we're glad you love our pieces!”


Verified
5/5

2018-07-04

Wonderful

"High class company with quality items!"

Detailed Review Benchmark + -
NPS 

Rep reply posted 2019-01-21
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
5/5

2018-07-02

Great product, great company.

"From sending free fabric swatches, to the in home delivery of a custom built product, the customer service at Joybird is outstanding! We love our new chair, and have future purchases planned as well. Thank you!"

Detailed Review Benchmark + -
NPS 

Rep reply posted 2019-01-21
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
5/5

2018-07-01

slow but satisfying

"Getting our furniture took awhile (~4 months) from the time we ordered until we received it. But the actual product was worth the wait. The furniture was well built and stylish, as well as customized to our taste."

Detailed Review Benchmark + -
NPS 

Rep reply posted 2019-01-21
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
5/5

2018-07-01

High Quality/Great Customer Service

"Love the furniture line. Great quality. Customer Service solve any an all issues/question promptly. "

Detailed Review Benchmark + -
NPS 

Rep reply posted 2019-01-21
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
5/5

2018-06-30

Eastwood Cool

"Ordering was easy, the build updates made the wait less anxious and the product is worth every penny!"

Detailed Review Benchmark + -
NPS 

Rep reply posted 2019-01-21
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
5/5

2018-06-30

All that and more!

"After quite a bit of time going through all of the couch options we arrived at the Gervin for it's size and depth. It functions easily as a very comfy large sleeping sofa, even without removing the cushions. We absolutely love the Eclipse fabric as it works perfectly with our other furniture. Thanks for the great delivery service as well. They came on time and set everything up, perfect as I had a meeting a few minutes later and my client loved the new addition. Thanks again Brady "

Detailed Review Benchmark + -
NPS 

Rep reply posted 2019-01-21
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
5/5

2018-06-30

Joybird is pride at its best.

"It pays to be patient when ordering furniture from Joybird but it’s worth the wait. From the customer service to the delivery company you will not find a more pleasing experience. Thank you Joybird for all you offer."

Detailed Review Benchmark + -
NPS 

Rep reply posted 2019-01-21
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
5/5

2018-06-30

Great furniture!

"Love our set--super high quality and looks great!"

Detailed Review Benchmark + -
NPS 

Rep reply posted 2019-01-21
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
5/5

2018-06-28

I ordered the Hughes Sofa and Chair for my Townhouse.

"I ordered the Hughes Sofa and Chair for my Townhouse. The quality is great. The fabric samples were helpful. The quality of the furniture is worth the time it took to be delivered. The whole experience was positive. I would recommend paying the extra and have the furniture delivered and set up in your home. I only wish I had more room to order more Joybird furniture. As I replace more pieces I will use Joybird in the future."

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Likelihood of customers making future purchases
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Product Returns/Refunds/Exchanges

Rep reply posted 2019-01-21
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
5/5

2018-06-28

Happy Customers

"I am an Interior Designer and I have purchased several JoyBird items for my happy customers as well as items for myself."

Detailed Review Benchmark + -
NPS 

Rep reply posted 2019-01-21
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.”


Verified
5/5

2018-06-26

There is joy in joybird

"I’ve purchased several pieces from joybird. Their pricing is reasonable and quality is superb. "

Detailed Review Benchmark + -
NPS 

Rep reply posted 2019-01-21
A rep from Joybird , Joybird Furniture, has responded:

“Thank you for the review! We've dropped a little something into your account and you'll see it next time you sign in.”