"Gary the fitter is letting this business down. He tells lies and doesn't turn up to appointments. He rushes through the job so the blinds end up not being fitted securely and he's never heard of a dustpan and brush. Worst of all he stinks of a mixture of stale cigarette, coffee and body odour which takes days with windows open to fully clear. Just blinds are cheap but they're cheap for a reason. I'll never use them again which is a shame as my experience could've been quite different if they'd sent a decent fitter."
"Horrible customer service. I attempted to contact them via their website and email on 4 different occasions. They never responded to any of these requests. As it turned out, the product that I wanted to reorder was discontinued. No one had the decency to let me know this. The original product (premium woven wood blinds) were poorly constructed, but I needed a matching blind. "
"Ordering from your company was so simple and easy. I ordered the faux wood blinds and was concerned that they might look too plastic-y. But no one would ever know they were faux! I love how they look and the color is truly white, not ecru/beige. We installed 5 of our 6 shades in under an hour. I plan to order two more shades when we update our bedrooms. Thanks for offering a great product at such a great price!"
"I ordered roman blinds that began to break within a month. I called immediately but due to medical situations in my family it was a couple of years before I addressed it again. They would not replace them even though it was documented but would repair each blind for $45 plus shipping (very costly due to weight). At this point I will buy quality blinds link the Levelor's I have has for 20 years! (they never broke and look like new still)"
"Ordered a small shutter for a bathroom window. I mean it was small....35x22 for $85. They had the nerve to charge me $55 for a so called freight charge. I called CS to ask why it was so high, and all they said was that it was "standard" They can go get stuffed!!!! I refuse to be ripped off $55 for a piece of faux wood that weighs about 7lbs. I'd rather make it myself."
"I bought seven blinds from Just Blinds several years ago. They arrived on-time as specified and without any problems. I've been very happy with them. They are very high quality and I have not had any problems. I needed some cleaning instructions and sent an email on a holiday (Labor Day 2014). I did not expect an answer anytime soon. However, I received a reply within minutes. I then asked a second question and received another immediate reply. Very impressive!"
"Excellent experience! Product was shipped immediately and was exactly as described. Customer service is some of the best in the entire retail industry. Highly recommended merchant!"
"These guys have been amazing in terms of customer service. We had some issues with warping of some blinds that we purchased there last year and they replaced them with no questions asked. We have purchased from them in the past with no product issues and great customer service. We'll definitely be back."
"It is my pleasure to let you know what I think. In one word: AWESOME. I couldn't believe how low your prices are! I was expecting "additional fees," but they never came up. The length of my window is over 8 feet long by 5.5 wide and they were still able to accommodate that with an amazing price.
My husband dreaded having to install it, because he thought it would be so heavy. He was surprised at how light it was, and installed it no time.
Website is easy to navigate. Delivery time was slow but it was only because I wanted my blinds right away! Truth be told I received my blinds within the short time frame I was given
I will definitely do business with them again. "
"Terrible product and even worse customer service. Stay away"
"The online ordering process was very streamlined. The color swatches online are nothing like they are in reality. We ordered "soft linen" which sounded and appeared to be a medium biege tone. The package shipped straight from China which also surprised me. Very disappointed when we received our order and they blinds were dark olive green. And, the blinds reeked of chemicals. We can live with the blinds in our room, but I am not putting the blinds in our baby's room because of the smell. I tried contacting the company three times to seek some sort of remedy, but received no response. I think their customer service is seriously lacking. The blinds function just fine. But, buyer beware...order a sample of the color first, and don't expect anything from customer service. I won't buy from them again."
"Just got off the phone with a service rep. It seems that they don't stand by their lowest price guarantee as stated on their website. BUYER BEWARE! I should have spent a little more time upfront looking around to find the other websites that were 20% cheaper."
"I was actually afraid to order from your company, because of all the negative reviews on the internet. I realized that most of them were written in 2010 and so I thought that those problems were resolved. I also checked the Better Business Bureau, which gave you a good rating. Since your price was the best, I took a chance and ordered the blinds. They arrived way ahead of the stated time and are beautiful. My contractor installed them and my living room looks brighter. I am very pleased overall. Thanks again, Carol Neuman
"
"Very good product. They look great, price was great and shipping was very timely!!"
"Hello Mr. Chris,
I really don't know what could be done to improve on my purchase. The
website was very straight forward, easy to navigate, easy to find what
I wanted, easy to order, and plenty of videos to help with selection
and installation. Because I received a response immediately after my
purchase I didn't feel as if I had been left hanging, wondering if my
purchase was actually processed.
I received exactly what I ordered on time, and the quality and price
are good and the minimal shipping expense was excellent. Installation
was a breeze.
Purchasing online from you was so much easier than going from store to store.
I would rate this as a great experience and wouldn't hesitate to
recommend you to friends and family. Great job by you and your team!
Thank you :-)"