"WE ORDERED FLOWERS FOR A DELIVERY TO MY GRANDMA IT WAS TO BE DELIVERED ON SATURDAY BUT WE RECEIVED A MESSAGE SAYING IT WILL NOT BE DELIVERED ON SATURDAY BUT IT WILL BE DELIVERED BY SUNDAY. WELL SUNDAY AND MONDAY HAVE COME AND GONE AND NO FLOWERS!!! I WOULD NOT HAVE SPENT THAT KIND OF MONEY IF THE DELIVERY WAS NOT GOING TO HAPPEN BY YESTERDAY...I HAVE TRIED CALLING THEM SEVERAL TIMES IN TEH LAST PAST THREE DAYS AND THEY ARE NOT ANSWERING THE PHONE AND IM UNABLE TO CANCEL ONLINE!!! DO NOT USE THEM"
"Will process your payment and very low probability that your order will be delivered on time or at all. Run away. Do Not Use."
"Ordered $200plus worth flowers for Mother's Day, never delivered and automatically rescheduled for next day, y do I still need the flowers? F'ing Mother's Day is OVER! Can't never trust them! Try other alternatives... bottom line if you couldn’t handle the volume of businesses, stop f’ing taking orders that you couldnt produce!"
"Worst floral delivery company ever.
I've ordered from them a few times.
This time I ordered for someone for a serious illness. They emailed me stating they were delivered on Saturday the 3rd. I spoke to the recipient a couple days later. Never got the flowers. I called, and the "from you flowers" customer service said they spoke to the florist on Saturday and they were closed. They'd deliver them Monday. NEVER TOLD ME, just the email stating already delivered on Saturday.
The phone conversation on Monday, the CS put me on hold, told me she spoke to the florist and they'd be delivered today (Wednesday) before noon.
Now FYF called saying they don't deliver to that area. WTH? SERIOUSLY.
DO NOT WASTE YOUR MONEY. "
"I made 2 orders at the same time and neither one ever made it to the recipients. "
"WORST COMPANY EVER! FLOWERS WILL NOT BE DELIVERED ON TIME!! Purchased flowers with Just Flowers because they guaranteed same day delivery. Flowers NOT DELIVERD. I called the next day (hope you enjoy speaking with people from China that barely speak English, because that is who you will get), was again PROMISED they would be there that day. I check back in the afternoon, only to find they have now scheduled it for the 3rd day out, which does NO GOOD, AS THE PERSON TO RECEIVE THE FLOWERS WILL NO LONGER BE IN THE HOSPITAL. Called again, disconnected from Customer Service 3 times, then ended up calling the 'Sales' line on the 4th try...sure, they answer that line, and no disconnection! Stated I wanted a refund, which was ignored, and told they would deliver the next day at a new address with apology note. From reading other reviews now, I see this is a common tactic of Just Flowers, and I will have to follow up again. They bait and switch, don't keep their word, do not provide customer service, nor feel at all compelled to assist the customer. BUYER BEWARE...go to 1800 Flowers or a local shop!"
"I had ordered flowers from justflowers before and they did not deliver in a timely manner. They sent me a 10.00 off my next purchase as an apology. Sometimes stuff happens that just can't be helped, so I thought I'd give them another try.
I ordered flowers for someone who had just tragically lost their dog and the delivery was supposed to happen the day after I made the purchase. My discount code would not work so I used their chat feature to speak with someone who told me they'd have to finish taking my order over the phone in order to give me the discount. After what seemed forever, we got the order figured out and I was told they'd process my card the following day when someone was back in the office. Normally companies will send you a confirmation of your purchase and give you updates on when your flowers are on their way and when they are delivered. This company offers crickets. Complete silence. I sent an inquiry through their website like they suggest and also an email for updates regarding my purchase. I had to call them to find out if the flowers had been delivered, the representative said they hadn't and they would have to put me on hold and figure it out. The rep put me on hold for 5 minutes and then I was hung up on. I really didn't want to call the person to see if they'd received their flowers due to the sensitive nature of the reason for the flowers in the first place. So much time had passed that I then felt odd about trying to send flowers from another company. I figured I would have to go to my CC to file for fraud. The person finally got their flowers 6 days after I had ordered them and called to thank me. I absolutely DO NOT recommend this company. I got no feedback or apology for their late delivery of flowers that really needed to be delivered in a timely manner. VERY disappointed. "
" So you should just change your name to “Just Excuses”. We ordered flowers to be delivered March 13. At 6:30 we called to ask where are the flowers. We were put on hold then hung up on....... twice. After the second hang up we got a text so sorry from them. That was our first communion from them. 30 minutes, our third call, later we were told so sorry they will arrive in two more days March 15th with an apology. Today at 6PM our daughter called and said no flowers again. Called customer service, same woman answered, ask where flowers were, put on hold, they hung up..... twice. Third time told her do not put me on hold. She said sorry we will put them on order for tomorrow. Where has order been? We ask for supervisor, put on hold for 15 minutes, finally Franco answered. Offered, wait for it ..$10.00 refund on $111.00 flower order and would try to get them to her tomorrow. When we questioned the $10.00 refund he increased it to $15.00. Whoop!!!! We hope she gets her birthday flowers tomorrow and they are the largest size we ordered. If not I’ll write another review. As it stands I could never recommend Just Flowers to anyone. My advice Just Say No to Just Flowers.
Courtney’s disappointed Mom
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"If I could give them a minus ten stars, I would do it. I'm writing after my third notice that this place was unable to deliver flowers for the third day in a row. At first they told me no local florists would deliver my arrangement for what I paid. Since it was already a day late for my sister's birthday, I told them to go ahead and deliver with an apology note. Now, its three days since the birthday and I just got yet another notice (3rd) that they are unable to deliver. After sitting on hold for 15 minutes, I am calling my bank to figure out how to reverse the charge. This business stinks!! I would never use them again! "
"Said delivery on Saturday and here it is Tuesday not delivered. Delay delay delay. "
"Don't use this resource for flowers. I made 2 orders for holiday flowers. One arrived late substandard quality, the other never arrived. No response from customer service, they dont answer the phone."
"12/23/20 -- I ordered what I thought would be a very gorgeous arrangement for my mom to take to my father's grave. When she messaged me with a picture of what she received, I was sorely disappointed to find that the arrangement was nothing like what I paid for and looked as if it was thrown together haphazardly without care. I sent a couple of messages indicating my disappointment. Waiting for a response.
Edit 12/24/20 -- I received a message and called back. Seems all Just Flowers can do to placate my dissatisfaction is to credit $15. I am unhappy with this response and will endeavor to leave bad reviews with pictures everywhere I can. This is not a quality or professional business whatsoever. Buyer beware.
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"I rec'd flowers that were absolutely nothing like what was pictured. It was a sad small arrangement that was not worth what I paid for at all. I have since unsubscribed from their spam emails 100x and they just keep coming. They are the worst!"
"I ordered a sympathy arrangement for a friend. The arrangement sent looked nothing like the arrangement that I ordered. I sent multiple emails to the company with no response. I called them twice. The second time I called the customer service agent looked at the picture that I sent of the arrangement and said that she could see nothing wrong with it. It looked as if a 5 year old had arranged the flowers and put it in an ugly basket. I am ashamed that this was the arrangement sent in my name to a dear friend. "
"I had a horrible experience with Just Flowers and please beware before you purchase flowers. i ordered a bouquet that was beautifully displayed on the website with orange, yellow, red and pink flowers and LIMITED green fillers. I even paid for "PREMIUM" which is supposed to be an upgrade and a step above the regular bouquet. However, what was delivered was sadly deficient and truly pathetic. I received an arrangement of 2 red carnations 6 pink asters and all red roses with mostly GREEN FILLERS. When I called to dispute what was delivered. I was told that was what is termed "value," and they offered me $10--mind you I paid close to $25 to upgrade to premium. These people are in flexible, unprofessional, and do not run a reputable business. You all should be ashamed of yourselves. I wish I was able to give ZERO STARS!
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