"The service was fast and easy. I received my batteries within seven days."

"Totally satisfactory transaction. This was an unusual battery, and it arrived quickly and working perfectly"

"Key Battery offered great customer service and prompt shipping. The order was delivered on time and the battery was the exact model we were looking for. "

"EVERYTHING ABOUT THIS PURCHASE WAS EXCELLENT, INCLUDING THE PRICING.
"

"Key Battery Co. specializes in customer service & satisfaction. This is self evident from their excellent products & Fasssst service. These people are committed to quality in every way.

Harvey Keim"

"The order that I placed with Key Battery was processed and delivered very fast. The product was well packaged and their communication was A1. I recommend them and I will do bussiness again with them. Gary U"

"Merchandise was shipped expeditiously and was exactly as advertised and exactly what I had ordered."

"I purchased a backup battery for my JVC video camera at KeyBattery.com. The cost was only $22.35 with shipment included. JVC sells the same battery for $89.95 (w/o shipping)! I received my order in under 7 days and I live in Germany! The product works perfectly and I really needed it quickly to record my daughter's basketball tournaments. Thanks for your outstanding support...I will definitely shop here again! "

"Appropriate battery ordered. Service excellent. Will order again when I need specific batteries."

"Excellent. Good price, fast and professional service. Battery was here the next day! Thank you."

"I did get my battery very quickly after ordering it, but it does not work correctly. I contacted Key Battery who told me to send it back for another one. The thing is I noticed that this is a different model number then the battery that came with my laptop, so I began to wonder if it is just the wrong part. I have sent a dozen emails regarding this to them and made 5 calls or should I say left 5 messages. I was corresponding with a guy named Jayson, thought I had sufficiently explained things, then suddenly he stopped responding. After a few days I emailed again asking what was going on and I received a email asking me the same questions I had already answered for Jayson, so I forwarded all of my correspondence with Jayson to them, that was 2 days ago again no response. I am just sending the battery back and requesting a charge back from my bank. "

"Ordered battery for my laptop. The one I received would not charge. They do not take calls for returns, only emails. They replied to my second email saying that batteries can "take up to 10-15 times of cycling to become in synch". I replied that I cannot cycle my battery if it will not hold a charge (duh!). They finally agreed to cross-ship me a new one when I emailed them that theirs was shipped. I did so, however I got my post office reply card that they had received my package and had not received anything from them. It never came. After several email attemps, they credited my card $40. The original charge was $59.26. I emailed them several times to ask about the 'missing' 20 bucks and never heard back. I would avoid this company. From now on I am not doing any internet shopping without reading the reviews."

"Delivered a defective product and when challenged denied the possibility of the product being defective. This merchant threatened with litigation when confronted the possibility of the credit card charge being disputed. Clearly this merchant should be avoided. Price is low but product and service is abominable so there is no value to this merchant in my experience.

Please view the e-mail history:

Buy them all plane tickets because they'll be joining you here. There is no
possible way the battery we sent was defective. Good luck to you.



I am writing now to let you know that I finally received the battery and
found it to be defective, which of course provides me grounds for a valid
dispute of the charge--one that is not fraudulent.

I will advice you that I have a whole family of lawyers who will be provided
with documentary evidence of the defective battery as well as your rude
conduct toward me by way of email.

I am quite confident that no judge will rule in your favor in this
situation.

>
>
>Charges will be made against your card, in collections, or if necessary
>through collections court here in Orange County. That is just the way
>we deal with people who fraudulently make chargebacks. I have no
>tolerance for fraud and to be quite honest, I can usually make good
>money from people who try to perpetrate fraud against us. That is why
>we are so aggressive in dealing with these issues.
>
>If you didn't mean to imply that you would fraudulently file a dispute,
>that is one thing and I apologize for the tone of the email.
>
>
>The address I provided online was correct, and I have confirmed this.
>If I receive a valid product as I ordered (the Sony NFPF-90 battery) I
>will not dispute the charge. I will only dispute the charge if I do not
>receive a valid product. The post office is researching this issue right
now.
>
>You are NOT authorized to make any charges to my card other than what I
>submitted online on September 10, 2006 and posted to my credit card on
>September 11, 2006 in the amount of $33.11.
>

> >
> >
> >There is a $25 for disputing charges. Additionally, your account can
> >be sent to collections. Clearly, if you don't provide an accurate
> >shipping address, we can not be responsible for your package. I find
> >it amusing that you would even think about blaming us for your issue.

> >
There has been a failure to deliver and my calls have not been returned. I am, therefore, going to dispute the charge.
"

"ordered battery came right away! realized I ordered the wrong battery. Called, message said they only do returns via email. Emailed on Sept 19th. No response, resent email on Sept 24th. Tried to call sales, just get vmail. They did ship it right away, but returns appear to be problematic. Wish I had read these reviews first. I will next time. "

"Do not Buy from KeyBattery
I returned a product that did not work. I spoke to Jason Hughes who said he is the Boss of KeyBattery. He had no interest in making things right. Jason refused to connect me with someone who could help. Jason Hughes threatened to ruin my credit if I asked for our money back. He was insulting dismissive and hung up on me. "