"The price was reasonable and the service was excellent.
My order arrived quickly."
"Webpage was prompt and I hope to see my part soon "
"Thanks to your website and having the option of shop by VIN takes the guesswork out of ordering parts that the dealer can't get. Overnight option is a plus."
"Like using vin number for orders"
"It tells you the price you are going to pay on the main page. You then sign into the paypal to pay and it shows the same price and you authorize that price. Then it goes back to the main page and says price is higher due to shipping. It should not have you authorize a price on paypal then raise it on you after! Not happy at all with that."
"Needed some parts for my Kia Borrego (not sold here anymore). Had no issues finding the right parts quickly."
"I really appreciate the availability of discounted dealer parts. The diagrams for viewing parts are very accurate and detailed easy to decipher. The only just like I've had it with my experience from ordering parts has been that overnight shipping doesn't come overnight so it's not really worth the money because it doesn't get to you much faster. I was also once sent a wrong part with the right label on it and had to wait like 2 weeks to get the correct part which was a big inconvenience and nothing was done or offered to make up for it given that I had originally paid for overnight shipping."
"Found what i wanted because diagram and price not bad "
"I received my order in good new condition."
"Ordered few items to replace broken pices from all my tinkering. Shipped quick! Sometimes the best experiences are the ones that just work. Thank you guys! "
"WEBSITE WAS VERY EASY TO USE BUT WILL HAVE TO SEE HOW LONG IT WILL TAKE TO SHIP THE ITEMS TO MY HOUSE, LOL!!"
"I would like to be able to discuss an issue with someone and get reasonable answers. I never did get answers to my question and a good confirmation."
“Dear Customer, we apologize for any inconvenience you may have experienced. Your satisfaction is our #1 goal. At the top right hand side of our website, there is an option where we can be reached via live chat or by phone. . Our parts specialists support team is available Monday-Friday 6:30 am-5:00 pm PST to cordially assist our customers with any part inquiry they have. We apologize for any inconvenience and thank you for understanding.”
"My experience using KiaPartsNow.com was very satisfying and will use again to buy parts for My Kia Sorento"
"Wish it had a picture of the part I was buying."
"Awesome part diagrams and easy to cart experience, finding the right parts were easy using their diagrams that light up when the mouse crosses over the part on the diagram!
Prices are very competitive. "
"Simple and easy online navigation"
A rep from KiaPartsNow.com, FrankGPG, has responded:
“Dear Customer, we apologize for any inconvenience you may have experienced. Your satisfaction is our #1 goal. If you encounter any trouble while attempting to add an alternate shipping address, please notify PayPal by updating the shipping information on file. Then, inform us when the information has been updated and we will re-attempt the address verification to complete the processing of your order with correct pricing as all shipping calculations are done solely by the carrier. Once again, we humbly apologize for this great inconvenience and thank you for understanding.
”