"The price was reasonable and the service was excellent.
My order arrived quickly."
"This website had everything I needed that i couldn't find anywhere online. Now as long as i get the right parts delivered to me in a reasonable time ill be suuuper happy with this site. "
"will always order parts frim Kia fast delivery part was a perfect fit "
"Just needed an2nd wiper and tried Amazon...too confusing. Much easier to go to source. As long item is what I am expecting to replace same item on car....
1st order came and was pleased...I should have ordered the first wiper here and not Amazon."
"Never thought I would find genuine Kia parts for a really great price! Thanks"
"This website is great if you are looking for very specific, very detailed information on your car and its parts. I've referred to this website countless times for DIY car repair and have always found what I need!"
"First time ordering. Very easy to find what I was looking for. Price was great on a genuine Kia part!! "
"Oder the wrong part. They wont accept my return. It still wrap up. They expect their customers to read the fine print. It time to take them to court. $77 cost of the parts will cost your company thousands of dollars to appear in court. So see ya in ohio very soon."
"Easy user interface. Fast and easy to order"
"East to find part needed "
"I was able to find all the parts I need, and it was easy to use."
"Found parts easily. Called customer service to check availability. Very friendly and parts were readily available. "
"I'm very disappointed that I ordered a part that was the wrong color for my car. I expected but did not see a color selection in the ordering process based on year and model type. Your site did not prompt me for a color during the ordering process. Your site did not warn me that this was a non-returnable part either. I opened the box and noted the wrong color immediately and did not handle the part. " Your Policy after the fact" said it is a safety part and cannot be returned. You run a deceptive business since you are a reseller and not Kia. Shame. I was very nice but insistent in my customer service phone call to Ryan. Based on my experience you will never see me or my family return as a customer and I will tell this story over and over again. $146.56 leaves a stain on your business forever. My family is very disappointed but we will sleep well as we were honorable and kept our cool."
“Dear Customer, we apologize for any inconvenience you may have experienced. Your satisfaction is our #1 goal. Our catalog are brand new, genuine OEM (original equipment manufacturer) items as these are exactly the same parts as found in a new Kia vehicle. As our parts are sourced from the manufacturer, strict return procedures are imposed upon us when processing returns. Seat belts are classified as safety items, parts cannot be returned as fear of parts being returned might have missing components which can pose a threat to the public if resold. We humbly apologize for this great inconvenience and thank you for understanding.”
"They would not accept VIN numbers so that parts can be accurate and correct to my request. As a result, I received parts that did not fit and were the wrong part, even though they recommended that it would fit. To add insult to injury, they charged me additional shipping for items even after the items' shipping cost was predetermined. I could never actually speak to a real-live person. The phone was always busy. Their emails provided did not answer or accomodate the challenges I encountered as I tried to order and receive my items. I would not order from this company again and I would highly recommend no one else does either!!!!!"
"The parts at the dealer was double the amount."
"Easy to find [parts, great parts diagrams"
A rep from KiaPartsNow.com, MaxxGPG, has responded:
“We are sorry to inform you that your request has been denied due to the following reason(s):
The part(s) is non-returnable items due to it being, but not limited to:
- An electrical part or has electrical components
Information pertaining to the Return Policy can be found at https://www.kiapartsnow.com/service/kia-parts-policy-rma.html
”