"The price was reasonable and the service was excellent.
My order arrived quickly."
"Received earlier than expected. Brand new
Perfect"
"Parts shipped quick and they were the perfect parts to fix my car. I saved a couple hundred bucks buying the parts and having a friend put them on my car for me."
"Looking for a specific item found it quick "
"I was able to find all the stuff I needed with a few click of the mouse "
"First time using your site. Lisa with live chat was friendly. Maybe it was just late in the day, but no luck getting information on a part I wanted to order. Parts department was doing email only require me to enter all my vehicle information and just more effort than it should be to get an easy answer "
"Always on target on price and delivery."
"Très bon prix même avec le taux de change et les douanes.. site internet très facile à comprendre et a utiliser. "
"Ordered on Monday and received my alternator on Thursday saving about $200. My local dealer didn't even have it in stock so I was thrilled with the turn-around time and the savings."
"Searched the part number at https://www.kiapartsnow.com/ & verified that it fits Kia Sorrento 2015 LX model at there website. Company sent me the part & it was a wrong part. I asked for refund & company said that it fits to 2015 Kia Sorrento but not the vehicle you have.
Part is a standard washer nozzle, it’s the company website which recommended it & now company simply denying to give me my money. Later they agreed to give me money ($14) but asked me to pay for shipping ($15).
A $14 part turning into a $40 part just because company fail to give me right part."
“Dear customer, Please use correct vehicle information place order. we apologize for the inconveniences you have experienced. Your satisfaction is our #1 goal. I looked into your order, and our RMA department is processing our order now. ”
"I ordered parts on 11.30.19. I had to wait 2 weeks to have the parts ship. After 1 week more the parts never shipped. Had to wait another week for an investigation to be told it would take 2 more weeks for the parts to ship to me, totaling 6 weeks to ship my parts. Customer service was horrible. Wouldn’t drop ship the parts directly to me, they told me it had to ship from a dealer bc that isn’t possible to drop ship. The supervisor told me I wasn’t able to receive a refund for only shipping, only a full refund. Ended up having to get a refund and go straight to the dealership to get my parts in 2 days. "
“Dear Customer, we apologize for any inconvenience you may have experienced. Your satisfaction is our #1 goal. Our Return Merchandise Authorization team are available 8:00 am-5:00 pm PST to cordially help assist our customers with their returns. For all lost package inquiries, We contact the shipping carrier to place a tracer on the missing package(s), which initializes an investigation with the carrier. Majority of the time the package is found and redirected to the customer in a timely manner. We apologize for any inconvenience and thank you for understanding.”
"Very good and excellent to buy original kia parts "
"Ordered before parts come exactly as described
"
"Have used KiaPartsNow.com several times. Always provide factory parts. Service and delivery are excellent. Parts are much cheaper than the local Kia dealer."
"the website is easy to navigate, and the exact fit match gives confidence in the order being correct"
"Selecting parts from the provided year, make, model and submodel is a real breeze"
A rep from KiaPartsNow.com, MaxxGPG, has responded:
“Dear customer, We apologize for the inconveniences you have experienced. Your satisfaction is our #1 goal. Due to the increasing workload, our parts specialist can only be reached via emails. Our parts specialists support team is available Monday-Friday 6:30 am-5:00 pm PST. The estimated response time is one business day. Thanks for your understanding :-)
”