"I like Knetbooks so much and have been using them, so I recommended them over twitter to my college friends. Knetbooks twitter replied to me and gave me $10 credit it was such a nice surprise! Thank you Knetbooks. I will continue to use you and recommend you to friends"
"I have been renting my college books from knetbooks for a year now and haven't had any issues. Quick service and always have the books I need. "
"Super easy, inexpensive and fast. Very happy I found this site. "
"Fast, Easy, Efficient and Convenient "
"Book is like new, and received it quickly."
"Excellent price and fast shipping!"
"I ordered a book and it got cancelled twice. Told me it was shipping and I called to ask about it and it never shipped. I had to reorder twice. Very bad experience."
"My experience of finding and ordering a book and software went fine until my book arrived with no software. The listing specifically said that it came with connect plus. I opened my package to find a book with no connect plus software. I was disappointed with my order. After I wrote a poor review, I was offered a full refund and credit on my account. I appreciate the full refund. I will not order books that require a software from knetbooks again, but will consider odering just books. Just be careful what you are ordering. "
"The delivery was kind of slow, including the processing. The books are great on the other hand."
"Ordered ok but was later canceled because they didn't have the product. Shouldn't sell something you don't actually have in stock."
"great customer service and good condition books as described, thank you!"
"Books were in the shape I expected them to be in. "
"Excellent price, fast, free delivery. Books in good condition. Very satisfied, thanks! Will definitely order next semester."
"Best rates! Easy to use and easy returns!"
"Awesome experience Arrived on time!!"
A rep from Knetbooks.com, Kate - Customer Service, has responded:
“Hello nikkillisee,
I’m sorry your recent delivery did not include all the supplemental items you expected to receive. Due to the nature of many supplements, these items are typically only valid for a one time use and therefore not included with any rental or used purchase. Unfortunately, copyright issues prevent us from removing supplemental information from the product title listing. In an effort to set proper expectations, we do post several disclaimers on the website, including below the item’s photo on the item description page. Regardless, we understand there was some confusion and we’d like to assist in resolving this situation as quickly as possible. We’ve sent you an email outlining possible resolutions to the address we have on file. We hope you’ll find this email addresses the issue in full.
Our most sincere apologies,
Kate
”