"Rental prices were cheapest and shipment came earlier than estimated."
"Repeat customer, very happy with book quality, great price, shipped quickly and packaged well. Thank you!"
"Never received the book and the agent who I spoke to told me that was not their problem and I was responsible to find it and return it despite USPS said the merchant was the one to open a claim. They decided it was NOT their responsibility after the book left their warehouse. No book, no refund and no customer service "
"I ordered books and its going on 2 weeks and still haven't received my complete order "
"Great prices but slow mail. It took 10 days to receive my order. Next time I'll order sooner!"
"Books arrived quickly and in great conditions! "
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"professor removed titles from required texts - knetbooks would take them back, but charged a re-stocking fee. REALLY? so, if they were to be returned at the end of the rental they wouldn't RESTOCK those books!? Kind of ridiculous if you ask me"
"Tried ordering 2x. Never shipped."
"I was amazed by how inexpensive and great the books are with Knetbooks. The books I received were in great condition and saved me several hundred dollars this semester. I am a nursing student and sometimes books are over $400 per semester. This Year, I only spent $45! I am so glad that I found this book rental website. "
"You cancelled my order when it was a book I really needed. Why let me purchase it if you dont even have it in stock? I will never use this site again."
"I ordered one item and paid $5 for expedited shipping. The item description didn't show lack of availability. No tracking number was provided after my purchase. A week later, the website showed my order was still 'Processing', so I called to check on it. I was told the item had been out of stock at one publisher, so it was requested from another. I was assured that shipping would be upgraded to 2-day, since I had waited so long and had paid extra for shipping.
When the item didn't arrive on the expected day, I called again, only to find that the shipping had not been upgraded, and that I would be waiting a total of 2 weeks to get the item.
The bottom line is, if you need your book in a reasonable amount of time, purchase elsewhere. If you have several weeks or more, then you can save a few dollars. If you run into any issues with your order (and you may), don't expect knowledgeable customer service.
Knetbooks is managed by 'A Book Company', which also manages several other online textbook sites - ecampus and biggerbooks."
“Good morning,
I am sorry to read that your shipping method was not upgraded as you were promised. We understand that as students, our customers often face reading schedules or project deadlines that require their orders to arrive in a timely manner. We’d like to apologize for any inconvenience or stress this may have caused. In addition, we’ve reached out to you directly via email to address this situation in full. Please check your nc.rr.com account to view our complete response.
Thank you for your business,
Kate
kate@knetbooks.com”
"I didn't get my order. It was shipped and never arrived at my house. I was told to call the post office and the post office said to talk to the company. Knetbooks told me they weren't liable and that I was screwed. They were going to do nothing about it. I've never dealt with such rude customer service reps in my life and I used to be a CSR. I will never use Knetbooks again. "
“Hi AugustusCaesar,
At Knetbooks, we pride ourselves in delivering customer orders in a timely manner. I am saddened to read you have not received your item yet. I understand this is frustrating to learn and will likely cause an inconvenience for you. I greatly apologize and hope we can resolve this situation promptly. I have sent an email to your email address containing information regarding your replacement order. Again, we’re sorry this has happened and want to quickly resolve this problem.
Regards,
Kate
kate@knetbooks.com”
"Did not send books and refused to refund until I complained"
““Good Afternoon,
We regret to hear your most recent experience with us did not go as well as you expected. After reviewing your order, it appears canceled due to an irregularity in your provided billing address information. While Knetbooks uses the latest software to protect all transactions, occasionally a minor discrepancy will cause the system to flag an order for cancellation. To further explain the situation, we have sent an email address to your gmail address. We greatly apologize for any frustration or inconvenience this may have caused. For personalized assistance correcting this error, please give our customer service team a call at 888-388-9909.
Regards,
Kate
kate@knetbooks.com”
"Ordered the books 3 different times, and each time they cancelled the order. "
“Good Afternoon,
I’m sorry your recent order was canceled. At Knetbooks, we make every effort to host a secure website that protects the financial and personal information of our customers. Unfortunately, our system detected a minor discrepancy in your provided billing address information, causing your order to automatically cancel. We recognize this is an inconvenience for customers and apologize your order was not processed. We’ve sent an email to the address on file explaining the situation in further detail. For personalized assistance correcting this error, please give our customer service team a call at 888-388-9909.
Sincerely,
Kate
kate@knetbooks.com”
A rep from Knetbooks.com, Kate - Customer Service, has responded:
“Hello deejm1,
Oh no! We’re saddened to learn that your order was canceled due to a non-sourceable item. While we have thousands of items in stock at our warehouse, it appears Comprehensive Commercial Law 2016 Statutory Supplement was not delivered to our location as expected with our last shipment. We’ve removed this item for sale and apologize for any frustration this may have caused. In addition, we’ve sent an email to your me.com address containing details on an in-store credit we’ve applied to your account.
Sincerely,
Kate
kate@knetbooks.com”