"Arrived earlier than expected and in good condition"
"On two occasions my card was charge for rentals of 3 books. Each time 2 days later I was informed that my order had been cancelled due to payment processing errors and my card would be refunded in 3-5 days. Calling customer service and using their chat function rendered no assistance whatsoever. "
"Easy to use, great customer service, and affordable prices for any student, especially a law school student."
"Book was good and arrived on time"
"I love knetbooks have recommended it to all of my friends "
“Good afternoon,
Thanks for the love! We're so glad to hear that you've been recommending our website. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Kate
kate@knetbooks.com”
"textbook shipped very quicly"
“Hi there,
Thanks for the love! I'm glad to hear that your book shipped quickly. I've sent an email to the address on file with a special coupon for your next order.
Thanks again,
Kate
kate@knetbooks.com”
"AMAZING WEBSITE LOVE IT SO MUCH"
“Hey Geneva,
Thanks for the love! We're so happy to hear that you love our website as much as we do! I want to make sure that your future orders are just as positive as this one so I've sent a special coupon to the email address we have on file.
Good luck this semester!
Kate
kate@knetbooks.com”
"The website is very user friendly for searching and payment. My rental book arrived earlier than expected and in great condition.
"
“Hello there!
Those are wonderful words to hear! I'm glad to hear that our website was so easy to navigate.. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Kate
kate@knetbooks.com”
"It was very fast and easy to find my book and checkout. The book arrived earlier than I expected. "
“Hi Angel,
Thanks so much for the love! I'm so happy to hear that your book was delivered earlier than you had anticipated. I've sent an email to the address we have on file with a coupon for your next order.
Thanks again,
Kate
kate@knetbooks.com”
"Excellent prices on rentals and quick delivery! Very satisfied. "
“Hi there Lynne!
Those are wonderful words to hear! We’re pleased learn you are satisfied with your order. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Kate
kate@knetbooks.com”
"I rented two books from them for the semester. They were both good quality, and they both arrived on time."
“Good Afternoon,
Thanks for the love! I’m glad to hear that your books were delivered on time. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Kate
kate@knetbooks.com”
"I don not like the return policy because of the restocking fee they charge. "
“Good afternoon,
While we do have a standard 10% restocking fee, we understand that sometimes you need to return books due to events that are outside your control. If that's the case, please don't hesitate to reach out to our customer service department. We're always happy to find a compromise or waive the fee altogether. I've sent an email to the address we have on file with information regarding a store credit that's we've added to your account.
Regards,
Kate
kate@knetbooks.com”
"very quick, no marks in books"
“Hi!
We're very happy to hear your books arrived quickly! When it comes time to return them, please remember we provide a prepaid UPS shipping label inside your Knetbooks.com My Account. You'll need to print and use this label for your return in December. If you need any help or have questions, give us a call! I've sent an email to your ohio.edu address to express our appreciation!
Thank you,
Kate”
"Very fast shipping, prices better than most other sites. "
“Hi Jennifer,
What wonderful words to hear! I'm so glad that you like our low prices as much as we do. I wanted to make sure that your next experience with us is just as positive as this one. I've sent an email to the address we have on file with a special offer and coupon inside.
Thanks again,
Kate
kate@knetbooks.com”
"Great condition at a great price love it!"
“Good Afternoon,
We appreciate the love! I’m happy to hear that you received your book in such good condition. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Kate
kate@knetbooks.com
”
A rep from Knetbooks.com, Kate - Customer Service, has responded:
“Good Afternoon,
I’m sorry your recent order was canceled. At Knetbooks, we make every effort to host a secure website that protects the financial and personal information of our customers. Unfortunately, our system detected a minor discrepancy in your provided billing address information, causing your order to automatically cancel. We recognize this is an inconvenience for customers and apologize your order was not processed. We’ve sent an email to the address on file explaining the situation in further detail. For personalized assistance correcting this error, please give our customer service team a call at 888-388-9909.
Sincerely,
Kate
kate@knetbooks.com”