"Due to a change in address, an item had to be reshipped. The folks at Kentucky Gun Co. were pleasant, efficient and responsive. In past interactions, they have always been most helpful and polite. They also consistently offer the best prices as well! I am a repeat customer and am happy to recommend them to my friends."
"I recently posted an experience I had with Ky Gun Company over the purchase of a new/blemished gun that turned out to be used/refurbished. After my post, KY Gun Co. contacted me and did review their audio tapes. They indicated that I was told that the gun was new/blemished (as I had stated in my complaint) and made an offer to settle my claim that I had received a used/refurbished gun instead of new/blemish. Their offer was acceptable to me and I am amending my review of Ky Gun Co. "
"Great customer service! These guys are top notch! "
"Great place to shop/excellent customer service/lowest prices on the market/and my favorite quick and free shipping on guns. Looking forward to my next purchase with this business.
The order I placed before this one I needed to make a change to order. So I called customer service and not only did they help me to change the order, but the agent was intent on making sure that I was satisfied with my purchase."
"The Kentucky Gun Co turned out to be "stand up" folks after all. I e mailed them again and the CS Manager agreed that they needed to modify their web site, to some extent, and also agreed to refund the charge to my card that was in dispute. I compliment them for being reasonable. I will come back and look at their reviews in the future and may consider doing business with them if they improve.
I ordered a handgun that was supposedly "in stock" on their web site. It was not IN STOCK with their company but with another company located in another geographical area. As a result I cancelled the order and they have charged be a $50 cancellation fee even though the item was never marked as shipped from the "warehouse" anyplace on their web site. "
"I ordered a tristar Silver Eagle Sporter and is nothing like in the picture. The piece of trash I received doesn't look like the one in the picture. Gas piston can't be set, stock is plain, and the shouder pat is worth than a plastic one. Don't buy from this guys. Pay a little more and get the real thing. I'm getting rid of it after tomorrow. Dick's has the real one for 319.99 in 12 and 20 ga, 28 in barrel."
"Very unreliable company. They don't take any responsibility for the information they post on their website. They have listed dealers that went out of business that delay an order by a couple weeks and they take shipping fees to reship it again."
"I made a preorder for a gun. When it came out they decided not to sell it to me, because they wanted to sell them for more. They are now selling for less than my preorder. What the f**k sense is a preorder if you aren't going to send it. Bad customer service, bad ethics, greedy."
"This company has terrible customer service. They charge fees for their own mistakes and ignorance. There are better companies to buy from. Save yourself the hassle."
"Ordered a gun right before closing time on Thursday and used the cash price option. I sent a USPS money order about 1 hour after I ordered it. On Tuesday they got the money order and shipped my gun that same morning. The USPS says my dealer will get my gun on Friday.
How could anyone expect better service than that !
Also I called customer service one day about the order and the woman was very friendly and helpful."
"After reading these reviews, I was careful to use an ffl already on kygunco approved list. They have the list, sortable by zip code on their website. Also chose a weapon "in stock" - because if it's in the warehouse, not "in stock", they tell you up front, it takes an extra week. No problems. Gun was to my ffl within 3 days. An excellent buying experience."
"Paid 10 days later still no gun shipped. Thrusday 100% it will be shipped. Come monday it's maybe. This company is a total joke. Sure free shipping but they never ship it. Told them to keep it not worth the wait. Buyer beware!!!!!!"
"I ordered kgc ar15 on Feb 4 with the ad saying mid to late February for it to be in stock to ship. I used an ffl that was new to them and he emailed his ffl licence that day. A week or so later and it showed waiting on ffl copy on the order status so I emailed asking if there was an issue. A week later after nothing I see on their site that the rifle now says mid to late March if you order the rifle. I emailed asking again about my order status saying no ffl and about an estimate of my rifle arrival and if it will be in February like I was told when I ordered or on March like the new ad says. The next day I received an email saying that they had updated my status to show they had the ffl licence but didn't say a word about an estimated date for my purchase. Frustrating but I will wait and see it is still February and not past the time frame I was first given yet. This it's my first purchase from them and I can say they have great prices I just hope their service and quality hold up. We will see and I will update on here as it goes
*Update 2/23/15
Received shipping confirmation a few minutes ago. Awesome job so far as was told mid to late feb.Very happy and will update and give final star rating when received"
"tl;dr: Called me about an issue with my item, offered reasonable options. Promised to ship same day, did. Quite pleased.
I ordered an item in the evening (10pm?), got a call the next day letting me know that the one they picked had a damaged box, but was otherwise in fine shape. If I wished I could wait for a replacement to come to them, or I could take this one, and get a replacement box at a later date. I opted to take the broken box.
The CSR then promised to ship my item that day, I received notification that a label had been printed, and almost immediately that the item was picked up. I'm quite pleased.
Assuming the item is in fact functionally intact, I'll upgrade to 5 stars, for now, 4 for great customer service and fast shipping.
Seems they've changed some things as my experience thus far has been very different from others. Thankfully."
"I ordered two AR's and ACR. Since KYGun has two prices, Credit and Cash, I had to call customer service to ensure I order properly. Call was answered with minimal wait and she walked me though ordering online. I then had to send them a check. Wish the "cash" order option would be simpler but fulfillment and shipment to FFL was relatively fast. "