"I placed an order via the website intending to use layaway. Their website states:

"Our layaway program is a non-refundable automatic 30% down (unless paying via check), and 90 days to pay the remainder. You can place your order online."

I took this to mean that when using a credit card they'd automatically charge the card an initial deposit of 30 percent, but if paying with a check you could determine the percent down so long as the item was paid off within the 90 days.

Contacted customer service via email and when speaking with Kellie she said no, it was 30 percent regardless, but agreed it was less than clear stating, "Sorry about the confusion and verbiage on that. Our layaway is 30% down payment regardless if Paying with Check or Credit Card. The wording does seem confusing and I have informed the supervisor of that info online."

I said no problem, in that case as I'm not prepared to pay 30 percent at this time please cancel my order. She responded with a link to their cancellation policy (10 percent penalty) wrongly assuming I'd not seen it.

It took some nerve, in my opinion, for them to be ready to penalize me a large sum of money for THEIR misleading (by their own admission). Seems that when it's THEIR mistake/failure to clearly define terms of the purchase they'd not penalize the customer?

I did call and they cancelled my order without penalty, but had I not taken the initiative to make the call Kellie was fully prepared to charge me over $50 for what she'd just admitted was their "confusing" layaway program terms!

Should have known better than to place the order to begin with. You can tell a LOT about a company by their professionalism. Check out the online checkout process: The very first thing it asks is if you want to "pick up YOU'RE firearm" or "have YOU'RE firearm shipped"! They aren't even professional enough to know the difference between your and you're when representing their business online! Should have been wiser and stopped right then and there!"

"Mixed feelings about this company. "

"I had searched the internet for the best deal on the SW22 victory Pistol. I mean a lot of searching, then I called and asked questions about ordering ,taxes etc. I got friendly professional service. I waited for my tax money then I called and opted to use my debit card and pay nearly $12.00 more instead of the cash savings. Even with the debit card I still saved $66.00 where i lived. Sales told me the 4 to 7 day waiting time before shipment . The gun was shipped out 3 days later and received a day early. I was told to make sure that every thing was o.k. before I signed for it ,and it was. I will buy from them again. Thanks again K. G. C. Bobby S."

"Due to a change in address, an item had to be reshipped. The folks at Kentucky Gun Co. were pleasant, efficient and responsive. In past interactions, they have always been most helpful and polite. They also consistently offer the best prices as well! I am a repeat customer and am happy to recommend them to my friends."

"I recently posted an experience I had with Ky Gun Company over the purchase of a new/blemished gun that turned out to be used/refurbished. After my post, KY Gun Co. contacted me and did review their audio tapes. They indicated that I was told that the gun was new/blemished (as I had stated in my complaint) and made an offer to settle my claim that I had received a used/refurbished gun instead of new/blemish. Their offer was acceptable to me and I am amending my review of Ky Gun Co. "

"Great customer service! These guys are top notch! "

"Great place to shop/excellent customer service/lowest prices on the market/and my favorite quick and free shipping on guns. Looking forward to my next purchase with this business.
The order I placed before this one I needed to make a change to order. So I called customer service and not only did they help me to change the order, but the agent was intent on making sure that I was satisfied with my purchase."

"The Kentucky Gun Co turned out to be "stand up" folks after all. I e mailed them again and the CS Manager agreed that they needed to modify their web site, to some extent, and also agreed to refund the charge to my card that was in dispute. I compliment them for being reasonable. I will come back and look at their reviews in the future and may consider doing business with them if they improve.

I ordered a handgun that was supposedly "in stock" on their web site. It was not IN STOCK with their company but with another company located in another geographical area. As a result I cancelled the order and they have charged be a $50 cancellation fee even though the item was never marked as shipped from the "warehouse" anyplace on their web site. "

"I ordered a tristar Silver Eagle Sporter and is nothing like in the picture. The piece of trash I received doesn't look like the one in the picture. Gas piston can't be set, stock is plain, and the shouder pat is worth than a plastic one. Don't buy from this guys. Pay a little more and get the real thing. I'm getting rid of it after tomorrow. Dick's has the real one for 319.99 in 12 and 20 ga, 28 in barrel."

"Very unreliable company. They don't take any responsibility for the information they post on their website. They have listed dealers that went out of business that delay an order by a couple weeks and they take shipping fees to reship it again."

"I made a preorder for a gun. When it came out they decided not to sell it to me, because they wanted to sell them for more. They are now selling for less than my preorder. What the f**k sense is a preorder if you aren't going to send it. Bad customer service, bad ethics, greedy."

"This company has terrible customer service. They charge fees for their own mistakes and ignorance. There are better companies to buy from. Save yourself the hassle."

"Ordered a gun right before closing time on Thursday and used the cash price option. I sent a USPS money order about 1 hour after I ordered it. On Tuesday they got the money order and shipped my gun that same morning. The USPS says my dealer will get my gun on Friday.

How could anyone expect better service than that !

Also I called customer service one day about the order and the woman was very friendly and helpful."

"After reading these reviews, I was careful to use an ffl already on kygunco approved list. They have the list, sortable by zip code on their website. Also chose a weapon "in stock" - because if it's in the warehouse, not "in stock", they tell you up front, it takes an extra week. No problems. Gun was to my ffl within 3 days. An excellent buying experience."

"Paid 10 days later still no gun shipped. Thrusday 100% it will be shipped. Come monday it's maybe. This company is a total joke. Sure free shipping but they never ship it. Told them to keep it not worth the wait. Buyer beware!!!!!!"