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Merchant Member
2015-02-07
4/5
"TL;DR: my orders were largely fine, just expect to wait, and don't expect any customer service to speak of.
My experiences across 3 orders are pretty similar to those mentioned here.
Sloooow shipping, sometimes weeks. Often partial.
No response to emails.
Missing items, randomly arriving (one was refunded after contacting a rep on the ar15.com forums - the only way to get help)
Overall prices were great, and if you can wait, it's a good place to shop."
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2015-02-07
4/5
"tl;dr: Called me about an issue with my item, offered reasonable options. Promised to ship same day, did. Quite pleased.
I ordered an item in the evening (10pm?), got a call the next day letting me know that the one they picked had a damaged box, but was otherwise in fine shape. If I wished I could wait for a replacement to come to them, or I could take this one, and get a replacement box at a later date. I opted to take the broken box.
The CSR then promised to ship my item that day, I received notification that a label had been printed, and almost immediately that the item was picked up. I'm quite pleased.
Assuming the item is in fact functionally intact, I'll upgrade to 5 stars, for now, 4 for great customer service and fast shipping.
Seems they've changed some things as my experience thus far has been very different from others. Thankfully."
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2014-09-23
5/5
"I'm a US customer, who ordered without checking here first.
So I ordered, then I read the reviews, boy was I panicked.
In the end, I got my order, within a reasonable timeframe (a little over a week), without additional customs trouble.
I ordered 2 foldable bike tires, and saved $20 or so with a discount code.
I will say, they spam the crap out of me; initially account creation notices, then cart contents notices, then promos. I have NOT tried to unsub, so it may be that simple. I think the initial stuff was some broken code in the website."
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2014-04-18
3/5
"TL;DR: I got my item, well packed, and as advertized. It took more work than the price was worth. They are not a nikon authorized dealer, so stated nikon warranties are invalid. (here's the list from nikon:http://cdn-6.nikon-cdn.com/where-to-buy/nikon_img_auth_dealers.pdf)
Thoughts:
* The bait and swap thing is real. If it seems too good to be true, it is. Maybe that's ok for you, there are plenty of generic products that are great.
* My product came without a warranty card, likely because they aren't a nikon authorized dealer, so there is no warranty.
* The 2 folks that I talked to seemed to drowning in lies required to feign legitimacy. I felt bad for the late night caller, he really embarrassed himself.
* I saved $30 over a trusted, well reviewed retailer, I'll stick with them in the future.
* I don't really care about the shipping delay or the missing batteries, and if any of the stories had matched up I'd have been 100% fine. (I also happen to know that the initially expressed delay is BS, but that's more to point #1)
Full story:
I bought a nikon sb-700.
Having read about the baiting and swapping going on here, I emailed sales@ to inquire if the item I wanted was in stock and able to ship in the 1-2 days quoted. I received back "yes".
I ordered the product about an hour later(12:00 EST) and all seemed well.
At 9pm EST (local time for me and the shop) I received a call regarding my order, seems there was suddenly a nation delay from nikon. I asked to cancel the order, cited these reviews, the email I received earlier, and my general need for an online retailer to be honest. After several minutes of attempting to convince me that "if you wanted it quickly, you shouldn't have selected three dollar and ninety nine cent shipping"(verbatim). When that failed he became belligerent and offensive. Finally I told him "cancel the ***king order, I don't do buisness with liars". He slammed the phone down and a cancellation notice was emailed.
Having gotten a whiff of thug, I called my bank and re-issued the card I used, then I posted here.
The next morning I got a call from the laconic gentleman I first emailed. He apologized, and told me he had the part "in hand" and that if I'd give them another chance he'd ship it out "today", he'd also throw in a set of rechargeable batteries and a charger for my trouble. He also asked to change the scathing review (which was fair).
After some shenanigans on my side I was able to provide him another credit card number(this time a throwaway just in case). That was Fri (before Easter).
The shipping order was created on monday after I emailed, and the unit was finally shipped on wed and received on friday in good working order but lacking the promised batteries and charger."
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