"Huge quality and size problems with the products. Don't buy according to the size chart they provide. I bought four blouses with small size; two of them were too small, one was way large, the other one had quality problem. Return process was extremely difficult. The shipping was astonishingly fast though. It took them usually only a couple of days to ship from the east coast of China."
"There was a lot of drama with me trying to return a dress. In the end, they did give me a refund after several emails back and forth. "
"Criminal Case for a scam
I have placed 2 different orders and was nicely surprised to have the courrier call me less than a week later to inform me that my first order is on its way. When they got here Fed Ex claimed for shipping, administrative and duty fees. All shipping fees being paid and proof in hand, I show them the documents and the UAE law that states that it is duty free below 301 US$, my order being 4 times less than that.
They took my order as a hostage and I have never received any refund.
My opinion is that this site is a very well calculated scam. Fed Ex accuses Lily Silk and they themselves have criminally held my order against the UAE law.
"
"Do not buy from this site. They have received my returned items 2 months ago and they still have not refunded my money. It is impossible to get through to someone at this company. The only response I received to my emails was that they will review the issue and get back to me. They do not answer the phone number listed. It's the worst customer service I've ever encountered. I spent over $300 and returned the items unworn and with the labels attached. I followed all their return procedures and obtained an RMA number. This company is a scam. "
"I have been waiting for my comforter for over three months now. They first blamed the delay on Chinese New Year celebrations and a month later just simply said it was in their warehouse. If I wanted to wait three months for a purchase I should have flown to China myself "
"First time order from Lilysilk came within a week, so soft & comfortable.
Now I cannot sleep on anything else. The website shows 100% actual colours. They look as luxurious as they feel , are breathable and dermatologists recommend them for healthier skin. Easier on your skin than cotton pillowcases with less moisture taken from your skin and hair.
Helpful telephone customer service.
I had been using a different brand silk pillow but it is not the same highest quality from Lilysilk.Thank you for designing your own brand to make the best silks affordable for us.
No need to go Xmas shopping, just order from their website! Men & Women clothing too!
"
"Looked just like the picture. Have a nice feel. Displays well as a very nice silk pillow case. I am pleased.
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"I've made two orders. I bought some t-shirts, dresses and pillowcases. Both the orders arrived in a few days and the products were fine.
Once I made a return and there's been a little problem but eventually everything went ok.
I'll shop again at lilysilk and I'll recommend It. "
"I would never buy with them again this is a bit of scam. They charge me £10 for returning an item after i paid for the return parcel myself. "
"I love it so much. It makes me sleep so well. It is so soft and has high quality. It Still looks very nice after Machine washed many times.
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"It's very soft and creamy on my face and seems to keep my long curly hair from getting totally messed up at night.
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"Horrible customer service, sent back 2 items 2 months ago for refund and exchange and still haven't back from them despite emailing them several times!!"
"If i could leave less than no stars, i would. I placed my order for a fitted sheet and 2 pillows on December 26 2018... it is now Jan 8th 2019 and it's still not here. UPS delivery was supposed to happen on the 7th, but due to incorrect paperwork by the sender, it's delayed.... was supposed to be delivered today Jan 8, but still no joy. So who knows when it will ever arrive. LilySilk customer service is 100% UNRESPONSIVE!
My 2cents... when you spend considerable hard earned $ on a product, you would at least expect for it to arrive on time. sigh..."
"Love this! The medium fit perfectly. It's soft and luxurious and just the right length for summer. Very classy!"
"Ordered a Christmas present that was supposed to be delivered within 2 days as indicated by their website. Nothing like this happened. No apology, finally I requested a refund (yes, they do charge a full amount before shipping!) and it takes forever to finish. Super unprofessional team of customer service agents who do not talk to each other, one says one thing, another says totally different one. Deeply disappointing experience. Still no money back. "